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Nursing homeFAID #11874

Holston Rehabilitation and Care Center

3641 MEMORIAL BLVD, KINGSPORT, TN, 37664
(423) 246-2411
holstonrehab.com
204 licensed beds
★★★★★1/5CMS Five-Star overall2/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of HOLSTON REHABILITATION AND CARE CENTER
Photo via Google · Holston Rehabilitation and Care Center

Public record summary

What we can show you for free.
Bed capacity
204
CMS facility ID
445295
Care type
Nursing home
County
Sullivan
Facility name
Holston Rehabilitation and Care Center
Street address
3641 MEMORIAL BLVD
City / state / ZIP
Kingsport, TN 37664
Phone
(423) 246-2411
Website
holstonrehab.com

About this facility — Holston Rehabilitation and Care Center

Holston Rehabilitation and Care Center is a Medicare/Medicaid-certified skilled nursing facility in Kingsport, Tennessee. It is licensed for 204 beds — well above the median for skilled nursing facilities in Tennessee (114 beds).

It is one of 23 senior care facilities in Kingsport and 303 skilled nursing facilities across Tennessee. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Holston Rehabilitation and Care Center 36 times across 9 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $10,868 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Venza Care Management
Ownership type
For profit - Corporation

Registered owners & officers

Fh Snf Operations Holding Llc
Direct owner — 100% stake — since 2022
Ch Fh Holding Llc
Indirect owner — since 2026
Cw Fh Holdings Llc
Indirect owner — since 2026
Fh Opco Manager Llc
Operational control · Additional disclosable party — since 2022
Goodman, Menucha
Governing body · Officer · Operational control — since 2025
Herzka, Yisroel
Owner of a disclosable party — since 2026
Kelly, Johnathan
Operational control · Additional disclosable party — since 2024
M Melb Opco Llc
Indirect owner — since 2025
M Melb Opco Trust
Indirect owner — since 2025
Melb Opco Manager Llc
Operational control · Additional disclosable party — since 2025
Ms Fh Holdings Llc
Indirect owner — since 2022
S Melb Opco Llc
Indirect owner — since 2025
S Melb Opco Trust
Indirect owner — since 2025
Se Snf Associates Llc
Indirect owner — since 2026
Se Snf Associates Trust
Indirect owner — since 2026
Se Snf Holdings Llc
Indirect owner — since 2026
Se Snf Holdings Trust
Indirect owner — since 2026
Ss Fh Holdings Llc
Indirect owner — since 2022
Strauss, Susan
Owner of a disclosable party — since 2025
Theerathorn, Pitchar
Operational control · Additional disclosable party — since 2025
Vertex Financial Services Llc
Operational control · Additional disclosable party — since 2025

Regulatory standing

Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1992-08-01
CMS overall rating
1 of 5 stars
Health deficiencies
9 at the last standard inspection
Federal fines
$10,868 total
Last standard inspection
2025-11-17
Nurse staffing
3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$392 per day (≈ $11,920/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
52% Medicaid · 12% Medicare · 35% private/other
Occupancy
51% (fiscal year 2023)
Vs. state median
7% above the TN median of $367/day — full state cost breakdown

Services & coverage

Licensed beds
204
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-11-17Health inspectionComplaint-triggered9 citations
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2025-12-05
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-12-05
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-12-05
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-12-05
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-12-05
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-05
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-12-05
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2025-12-05
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-12-05
2024-03-05Health inspectionComplaint-triggered10 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-04-01
F-0641
D · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2024-04-01
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-04-01
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-03-25
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-04-01
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-04-01
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-03-25
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-25
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2024-04-01
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-04-01
5 earlier / fire-safety inspections (17 citations)
2023-11-09Health inspectionComplaint-triggered1 citation
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-12-20
2020-01-14Health inspection3 citations
F-0553
D · No harm found
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2020-02-28
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2020-02-28
F-0770
D · No harm found
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2020-02-28
2025-11-17Fire-safety inspection4 citations
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-12-05
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-12-05
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-12-05
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-12-05
2024-03-05Fire-safety inspection3 citations
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-03-20
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-03-25
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-03-25
2020-01-14Fire-safety inspection6 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2020-02-28
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2020-02-28
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2020-02-28
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2020-02-28
K-0362
F · No harm found
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Corrected 2020-02-28
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2020-02-28

Federal penalties

2025-11-17Fine$10,868
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 445295.

Visitor reviews

What people say on Google.
4.2155 ratings on Google
★Melissa Hicks · 2026-03-23 · via Google

“Response to the company’s reply: I would love to reach someone by phone but it is impossible to reach anyone. Every extension says “this option is unavailable”. I’m beginning to wonder if my number is blocked. I can’t private message you. My late father went there for rehab on a temporary basis. This was the third and absolute worst facility I have seen. Not a permanent resident. Communication wa…”

★Michael Lawson · 2026-04-14 · via Google

“I have a family member who has been there for 8 months. We had assumed he would receive thorough showers. For the first 10 weeks he received no showers despite asking daily. Today I found out that his shower consisted of a shampoo and shoulder wash. It was at that time that he had a towel tossed in his lap and was told he was done and to hurry. They get a 1 star only because I cant do negative nu…”

★Mary Smith · 2026-02-14 · via Google

“Holston Manor, more like House of Horrors! The day my husband was admitted, the room was filthy. A wad of hair in the sink, trash bins overflowing, the floor was covered with filth and the personal items of the last patient was left in the room. My husband had dementia with behavioral issues and the staff called the police on him once, threatening me with his arrest. A 73 year old dementia man who…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 36 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered