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Nursing homeFAID #3840

Holy Cross Rehabilitation and Wellness

17475 DUGDALE DR, SOUTH BEND, IN, 46635

(574) 247-7500

www.trinityhealthseniorcommunities.org/indiana/holy-cross-rehab-and-wellness

168 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of HOLY CROSS REHABILITATION AND WELLNESS

Photo via Google · Holy Cross Rehabilitation & Wellness

Address

17475 Dugdale Dr

South Bend, IN 46635

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Public record summary

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Bed capacity

168

CMS facility ID

155506

Care type

Nursing home

County

St. Joseph

Facility name

Holy Cross Rehabilitation and Wellness

Street address

17475 DUGDALE DR

City / state / ZIP

South Bend, IN 46635

Phone

(574) 247-7500

Website

www.trinityhealthseniorcommunities.org/indiana/holy-cross-rehab-and-wellness

About this facility — Holy Cross Rehabilitation and Wellness

Holy Cross Rehabilitation and Wellness is a Medicare/Medicaid-certified skilled nursing facility in South Bend, Indiana. It is licensed for 168 beds — well above the median for skilled nursing facilities in Indiana (92 beds).

It is one of 29 senior care facilities in South Bend and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Holy Cross Rehabilitation and Wellness 47 times across 11 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Trinity Health

Ownership type

Non profit - Other

Registered owners & officers

Anderson, Ray

Operational control — since 2025

Battjes, Abigail

Operational control · Additional disclosable party — since 2022

Borne-bauman, Candice

Operational control · Trustee — since 2019

Bowens, Marcus

Operational control — since 2022

Carter, Benjamin

Operational control — since 2025

Drake, Daniel

Operational control — since 2025

Flueckiger, Russell

Operational control · Trustee — since 2017

Isacksen, Daniel

Operational control — since 2025

Lehman, Scott

Operational control · Trustee — since 2020

Macklin, Larry

Operational control · Trustee — since 2017

Mcintire, David

Operational control · Trustee — since 2019

Moore, Joshua

Operational control — since 2025

Roth, Daniel

Operational control — since 2025

Seppala, Christine

Operational control — since 2025

Smith, Scott

Officer · Operational control — since 2020

Sprunger, Kyle

Officer · Operational control — since 2018

Trinity Continuing Care Services

Additional disclosable party — since 2017

Trinity Continuing Care Services Indiana Inc

Operational control · Additional disclosable party — since 2017

Wheeler, Dane

Officer · Operational control — since 2016

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-01-04

CMS overall rating

2 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-04-28

Nurse staffing

4.1 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$635 per day (≈ $19,300/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

51% Medicaid · 16% Medicare · 34% private/other

Occupancy

43% (fiscal year 2024)

Vs. state median

70% above the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

168

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-15Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-07-01

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-07-01

2026-03-13Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-04-24

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-04-24

8 earlier / fire-safety inspections (43 citations)

2025-09-17Health inspectionComplaint-triggered1 citation

F-0565

E · No harm foundFrom a complaint

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-10-22

2025-04-28Health inspectionComplaint-triggered8 citations

F-0565

D · No harm foundFrom a complaint

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-06-06

F-0640

D · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2025-06-06

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-06

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-06

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-06-06

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-06-06

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-06

F-0921

D · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2025-06-06

2024-06-25Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-22

2024-05-21Health inspection9 citations

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-07-05

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-07-05

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-07-05

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-07-05

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-07-05

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-07-05

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-05

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-07-05

2023-05-23Health inspection3 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-06-23

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-06-23

F-0761

D · No harm found

Corrected 2023-06-23

2025-04-28Fire-safety inspection13 citations

E-0031

F · No harm found

Provide emergency officials' contact information.

Corrected 2025-07-22

E-0037

F · No harm found

Establish staff and initial training requirements.

Corrected 2025-08-16

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2025-08-15

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2025-07-22

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-07-22

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2025-07-22

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2025-07-22

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-07-22

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-07-22

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-07-22

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-07-22

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2025-07-06

K-0927

F · No harm found

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Corrected 2025-07-22

2024-05-21Fire-safety inspection3 citations

E-0039

C · No harm found

Conduct testing and exercise requirements.

Corrected 2024-07-22

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-07-22

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-07-22

2023-05-23Fire-safety inspection5 citations

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2023-07-14

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-07-14

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-07-14

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-07-14

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-07-14

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155506.

Visitor reviews

What people say on Google.

3.133 ratings on Google

★★★★★Sharon Hill · 2026-05-01 · via Google
“Our dad received care here seven years ago, and when our mom needed services, we chose this same place again—and received the same excellent care. The physical and occupational therapy team is patient, skilled and knowledgeable. The nurses and the CNA's are nice, attentive, patient, and kind. They show they care about their patience. The facility is very clean and well maintained. The rooms ar…”

★★★★Anne Suhr · 2026-06-25 · via Google
“Staff are amazing. Very cheerful and caring. Only issues are there are no activities after 3:00. My mom gets sad when she’s all alone. Also the building in general is dark. Needs better lighting. Updated decode wouldn’t hurt either. My mom called it a dungeon.”

★Lisa Gavazzoni · 2026-03-26 · via Google
“My mom was put in there for some physical therapy and from the first day it was horrible, they would move her phone at night so she couldn't call us then she took a turn for the worse and we told the nurse we wanted her to go back to the hospital and she refused and said mom didn't need to go and argued with us, two days later we demanded that mom be taken to the hospital and once there we found o…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 47 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered