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Nursing homeFAID #12451

Lake Taylor Hosp

1309 KEMPSVILLE RD, NORFOLK, VA, 23502

(757) 461-5001

www.laketaylor.org

192 licensed beds

★★★★★4/5CMS Five-Star overall3/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Lake Taylor Transitional Care Hospital

Address

1309 Kempsville Rd

Norfolk, VA 23502

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Public record summary

What we can show you for free.

Bed capacity

192

CMS facility ID

495117

Care type

Nursing home

County

Norfolk City

Facility name

Lake Taylor Hosp

Street address

1309 KEMPSVILLE RD

City / state / ZIP

Norfolk, VA 23502

Phone

(757) 461-5001

Website

www.laketaylor.org

About this facility — Lake Taylor Hosp

Lake Taylor Hosp is a Medicare/Medicaid-certified skilled nursing facility in Norfolk, Virginia. It is licensed for 192 beds — well above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 25 senior care facilities in Norfolk and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Lake Taylor Hosp 34 times across 7 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $59,150 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - Hospital district

Registered owners & officers

Hospital Authority of Norfolk

Direct owner · Operational control · Additional disclosable party — 100% stake — since 1988

Albert, Elizabeth

Governing body · Director · Operational control — since 2023

Allen, Suzanne

Governing body · Operational control — since 2024

Aramark Healthcare Support Services Llc

Operational control · Additional disclosable party — since 2007

Armstrong, Melody

Governing body · Director · Operational control — since 2023

Bauman, Deborah

Director — since 2009

Durham, Calvin

Governing body · Director · Operational control — since 2010

Fogg, Robert

Officer · Operational control — since 2000

Hcare Llc

Operational control · Additional disclosable party — since 2024

Lehew, Willette

Director — since 1999

Massey, Paul

Director — since 2023

Orsini, Thomas

Director · Operational control · Additional disclosable party — since 1999

Poston, Anita

Governing body · Director · Operational control — since 2004

Roberts-atwater, Beverly

Governing body · Director · Operational control — since 2012

Robinson, Bradbury

Governing body · Director · Operational control — since 2024

Ryan, John

Governing body · Director · Operational control — since 2025

Ward, Willie

Governing body · Director · Operational control — since 2024

Wilhelm, Karen

Operational control · Additional disclosable party — since 2022

Wolford, Lorraine

Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since

1979-02-01

CMS overall rating

4 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

$59,150 total

Last standard inspection

2025-09-26

Nurse staffing

4.9 hours per resident per day

Services & coverage

Licensed beds

192

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 9:00 AM – 9:00 PM · Tuesday: 9:00 AM – 9:00 PM · Wednesday: 9:00 AM – 9:00 PM · Thursday: 6:00 AM – 9:00 PM · Friday: 9:00 AM – 9:00 PM · Saturday: 9:00 AM – 9:00 PM · Sunday: 9:00 AM – 9:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-09-26Health inspectionComplaint-triggered5 citations

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-11-28

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-11-28

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-11-28

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2025-11-28

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2026-02-09

2021-10-15Health inspection9 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2021-12-22

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2021-12-22

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2021-12-22

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2021-12-22

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2021-12-22

F-0700

E · No harm found

Corrected 2021-12-22

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2021-12-22

F-0811

E · No harm foundFood safety

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

Corrected 2021-12-22

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-12-22

2 earlier / fire-safety inspections (20 citations)

2018-11-01Health inspection10 citations

F-0577

C · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2018-12-16

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2018-12-16

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2018-12-16

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2018-12-16

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2018-12-16

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2018-12-16

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2018-12-16

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2018-12-16

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2018-12-16

F-0925

E · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2018-12-16

2018-11-01Fire-safety inspection10 citations

E-0007

C · No harm found

Address patient/client population and determine types of services needed.

Corrected 2018-12-16

E-0013

C · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2018-12-16

E-0018

C · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2018-12-16

E-0023

C · No harm found

Establish policies and procedures for medical documentation.

Corrected 2018-12-16

E-0033

C · No harm found

Establish methods for sharing information.

Corrected 2018-12-16

E-0035

C · No harm found

Provide family notifications of emergency plan.

Corrected 2018-12-16

E-0036

C · No harm found

Establish emergency prep training and testing.

Corrected 2018-12-16

E-0037

C · No harm found

Establish staff and initial training requirements.

Corrected 2018-12-16

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2019-01-24

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-01-24

Federal penalties

2025-09-26Fine$59,150

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495117.

Visitor reviews

What people say on Google.

2.9124 ratings on Google

★★★★★Ron Badach · 2026-03-27 · via Google
“My mom received terrific rehabilitative care from Michelle, Kim and Nadia up front as well as countless others. Her stay was critical to bring her to her next level. The feeling was always upbeat and everyone was gracious enough to help us with any concerns. They even were a big part of getting her set up in her new facility which is a lot on families to navigate. The facility was immaculate. High…”

★★★★★Kendall Sheldon · 2026-03-13 · via Google
“Lake Taylor took wonderful care of our dad and family, and we were there for an extended stay. The staff, especially on the Beechwood wing was the BEST, from the manager to the nurses, aids, social worker, custodial and food service.”

★Lorena Villareal · 2025-11-24 · via Google
“If you are considering placing a loved one at Lake Taylor Transitional Care Hospital — especially on the Beachwood unit — I strongly urge you to think twice. My family’s experience with my grandfather’s care here has been nothing short of alarming and deeply disappointing. During his stay, my grandfather experienced multiple falls, each serious enough that he had to be sent to the ER and then tra…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 34 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered