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Nursing homeFAID #11840

Life Care Center of Cleveland

3530 KEITH ST NW, CLEVELAND, TN, 37311

(423) 476-3254

lcca.com

142 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Life Care Center of Cleveland

Address

3530 Keith St Nw

Cleveland, TN 37311

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Public record summary

What we can show you for free.

Bed capacity

142

CMS facility ID

445244

Care type

Nursing home

County

Bradley

Facility name

Life Care Center of Cleveland

Street address

3530 KEITH ST NW

City / state / ZIP

Cleveland, TN 37311

Phone

(423) 476-3254

Website

lcca.com

About this facility — Life Care Center of Cleveland

Life Care Center of Cleveland is a Medicare/Medicaid-certified skilled nursing facility in Cleveland, Tennessee. It is licensed for 142 beds — above the median for skilled nursing facilities in Tennessee (114 beds).

It is one of 14 senior care facilities in Cleveland and 303 skilled nursing facilities across Tennessee. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Life Care Center of Cleveland 22 times across 8 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Life Care Centers of America

Ownership type

For profit - Corporation

Registered owners & officers

Cross, Cindy

Officer — since 1994

Fletcher, Todd

Director · Officer — since 2020

Henry, Terry

Officer — since 1999

Lay, Lisa

Director · Officer — since 2017

Lee, Joshua

Managing employee — since 2021

Life Care Centers of America, Inc.

Operational control — since 1985

Preston, Forrest

Director · Officer — since 1976

Swanker, Richard

Director · Officer — since 2011

Thurmond, Joan

Officer — since 2000

Ziegler, James

Director · Officer — since 1999

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-12-19

CMS overall rating

2 of 5 stars

Health deficiencies

7 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-12-17

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$418 per day (≈ $12,710/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

49% Medicaid · 14% Medicare · 37% private/other

Occupancy

66% (fiscal year 2023)

Vs. state median

14% above the TN median of $367/day — full state cost breakdown

Services & coverage

Licensed beds

142

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-12-17Health inspectionComplaint-triggered7 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2026-01-16

F-0584

D · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-01-16

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-01-16

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-01-16

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-01-16

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-16

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-16

2022-03-30Health inspection3 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-05-02

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2022-05-02

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-05-02

4 earlier / fire-safety inspections (12 citations)

2019-08-14Health inspection6 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2019-09-28

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2019-09-28

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-09-28

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2019-09-28

F-0761

E · No harm found

Corrected 2019-09-28

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-09-28

2025-12-17Fire-safety inspection2 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-01-16

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-01-16

2024-08-07Fire-safety inspectionComplaint-triggered1 citation

K-0111

D · No harm foundFrom a complaint

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2024-08-23

2019-08-14Fire-safety inspection3 citations

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-08-30

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2019-08-30

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2019-08-30

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 445244.

Visitor reviews

What people say on Google.

4.5228 ratings on Google

★★★★★Brenda Dapkus · 2026-06-06 · via Google
“They are very accommodating and seem to genuinely care about their residents. You won’t notice odors, and that made me so happy! Physical Therapy is top notch, and that my is cooperating with them speaks volumes. Mom says the food is good and it’s well presented. They beautician couldn’t be any sweetee, and she engaged my mom in conversation the whole time…and she did a beautiful job with her …”

★★★★★John Sneed · 2026-02-26 · via Google
“We come almost every Thursday with Dave and Sue and sing in your cafeteria...we usually have 15 to 20 patients every week...The ones in charge does an excellent job and really cares about your patients...They are so good at their job and also the woman who greets us as we come in.. Keep up the good work and thanks for letting us come and have meeting with your patients...Great place and God bless …”

★★★★★Billy Thacker · 2026-05-07 · via Google
“Our experience with Life Care Center of Cleveland was exceptional from start to finish. The rehabilitation team was wonderful, but what truly made the process seamless was Admissions Director Meredith McConnell. Her professionalism, compassion, and attention to detail made everything incredibly easy, smooth, and completely stress-free. She went above and beyond to ensure every question and concern…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 22 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered