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Nursing homeFAID #5888

Life Care Center of Wilbraham

2399 BOSTON ROAD, WILBRAHAM, MA, 01095
(413) 596-3111
lcca.com
123 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of LIFE CARE CENTER OF WILBRAHAM
Photo via Google · Life Care Center of Wilbraham

Public record summary

What we can show you for free.
Bed capacity
123
CMS facility ID
225543
Care type
Nursing home
County
Hampden
Facility name
Life Care Center of Wilbraham
Street address
2399 BOSTON ROAD
City / state / ZIP
Wilbraham, MA 01095
Phone
(413) 596-3111
Website
lcca.com

About this facility — Life Care Center of Wilbraham

Life Care Center of Wilbraham is a Medicare/Medicaid-certified skilled nursing facility in Wilbraham, Massachusetts. It is licensed for 123 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 4 senior care facilities in Wilbraham and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Life Care Center of Wilbraham 35 times across 6 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Life Care Centers of America
Ownership type
For profit - Partnership

Registered owners & officers

Cross, Cindy
Officer — since 1994
Developers Investment Company Inc
Indirect owner · Operational control — since 1993
Elder, Ann Maria
Operational control · Additional disclosable party — since 2024
Fletcher, Todd
Operational control — since 2024
Henry, Terry
Officer — since 1999
Lay, Lisa
Officer — since 2018
Life Care Affiliates Ii
Operational control · Partner · Additional disclosable party — since 1993
Life Care Centers of America, Inc.
Operational control · Additional disclosable party — since 1991
Long, Zofia
Governing body · Operational control — since 2004
Lopata, Dennis
Governing body · Operational control · Additional disclosable party — since 2007
Preston, Aubrey
Operational control — since 2024
Preston, Forrest
Partner · Additional disclosable party — since 1987
Sparks, Joseph
Governing body · Operational control — since 2023
Swanker, Richard
Officer — since 2011
Thurmond, Joan
Officer — since 2000
Wilbraham Medical Investors Lp
Operational control · Additional disclosable party — since 1991
Ziegler, James
Operational control — since 2024

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1991-12-12
CMS overall rating
4 of 5 stars
Health deficiencies
14 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-03-12
Nurse staffing
3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$611 per day (≈ $18,570/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
55% Medicaid · 22% Medicare · 23% private/other
Occupancy
82% (fiscal year 2023)
Vs. state median
25% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds
123
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-03-12Health inspection14 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-04-09
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-04-09
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-04-09
F-0625
B · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2025-04-09
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-04-09
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-04-09
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-04-09
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-04-09
F-0742
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected 2025-04-09
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-04-09
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-04-09
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-04-09
F-0868
D · No harm found
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2025-04-09
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-04-09
2023-12-15Health inspection9 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-01-31
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-01-31
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-01-31
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-01-31
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-01-31
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-01-31
F-0812
C · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-01-31
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-01-31
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-01-31
2 earlier / fire-safety inspections (12 citations)
2022-05-13Health inspection10 citations
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2022-06-16
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-06-16
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-06-16
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-06-16
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-06-16
F-0690
E · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2022-06-16
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2022-06-16
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2022-06-16
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-06-16
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2022-06-16
2023-12-15Fire-safety inspection2 citations
E-0041
D · No harm found
Implement emergency and standby power systems.
Corrected 2024-01-17
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-01-17
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225543.

Visitor reviews

What people say on Google.
4.8172 ratings on Google
★★★★★Kathleen Harren · 2026-07-20 · via Google

“Spectacular caring staff at all levels!! Beautiful surroundings trees landscaping green gardens clean and welcoming. Exceptional communications with residents and families!”

★★★★★Tricia · 2026-06-11 · via Google

“My aunt has been in here long-term, it seems like she’s getting good care. She’s always clean. Seems happy not a lot of complaints and the staff is very friendly.”

★★★★★Ronalie Nichols · 2026-04-24 · via Google

“My husband was a patient at Life Care in Wilbraham for more than 6 weeks. It's hard to find the words to describe this facility. David received excellent care. The staff was understanding and very caring. We highly recommend Life Care in Wilbraham.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered