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Nursing homeFAID #5658

Marlborough Hills Rehabilitation & Health Care Center

121 NORTHBORO ROAD, MARLBOROUGH, MA, 01752

(508) 485-4040

186 licensed beds

CMS rates Marlborough Hills Rehabilitation & Health Care Center 1 out of 5 overall. Federal inspectors issued 69 citations across 12 inspections in the last three years, with $71,202 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · Marlborough Hills Rehabilitation & Health Care Center

Address

121 Northboro Road

Marlborough, MA 01752

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Public record summary

What we can show you for free.

Bed capacity

186

CMS facility ID

225063

Care type

Nursing home

County

Middlesex

Facility name

Marlborough Hills Rehabilitation & Health Care Center

Street address

121 NORTHBORO ROAD

City / state / ZIP

Marlborough, MA 01752

Phone

(508) 485-4040

Website

marlboroughhillsrehab.com

About this facility — Marlborough Hills Rehabilitation & Health Care Center

Marlborough Hills Rehabilitation & Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Marlborough, Massachusetts. It is licensed for 186 beds — well above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 15 senior care facilities in Marlborough and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Athena Healthcare Systems, a group of 20 facilities on this site.

Federal inspectors have cited Marlborough Hills Rehabilitation & Health Care Center 69 times across 12 inspections in the last three years, and CMS has imposed $71,202 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Athena Healthcare Systems

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

1967-01-01

CMS overall rating

1 of 5 stars

Health deficiencies

16 at the last standard inspection

Federal fines

$71,202 total

Last standard inspection

2025-03-11

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$571 per day (≈ $17,360/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

89% Medicaid · 4% Medicare · 7% private/other

Occupancy

84% (fiscal year 2023)

Vs. state median

17% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

186

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-06-16Health inspectionComplaint-triggered2 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-07-16

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-07-16

2025-10-14Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-09-24

10 earlier / fire-safety inspections (66 citations)

2025-05-21Health inspectionComplaint-triggered3 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-06

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-06

F-0742

D · No harm foundFrom a complaint

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2025-06-06

2025-03-19Health inspectionComplaint-triggered2 citations

F-0553

D · No harm foundFrom a complaint

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2025-04-14

F-0623

D · No harm foundFrom a complaint

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-04-14

2025-03-11Health inspection13 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2025-04-03

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-04-03

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-04-03

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-04-03

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-04-03

F-0689

J · Immediate jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-03

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2025-04-03

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-04-03

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-04-03

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2025-04-03

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2025-04-03

F-0838

F · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2025-04-03

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-03

2024-02-28Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-03-14

2023-12-22Health inspection7 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2024-01-18

F-0553

D · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2024-01-18

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-01-18

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-01-18

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-01-18

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-01-18

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-01-18

2023-11-30Health inspectionComplaint-triggered2 citations

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-01-12

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-01-12

2022-12-05Health inspection11 citations

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2022-12-26

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-12-26

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-12-26

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-12-26

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-12-26

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-12-26

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2022-12-26

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2022-12-26

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2022-12-26

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-12-26

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2022-12-26

2025-03-11Fire-safety inspection11 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2025-04-28

K-0252

F · No harm found

Provide at least two remote exits on each floor or fire section of the building.

Corrected 2025-05-28

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-04-28

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2025-04-28

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-28

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-28

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-04-28

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-04-28

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-04-28

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2025-04-28

K-0927

F · No harm found

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Corrected 2025-04-28

2023-12-22Fire-safety inspection15 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-01-09

E-0007

F · No harm found

Address patient/client population and determine types of services needed.

Corrected 2024-01-12

E-0029

F · No harm found

Develop a communication plan.

Corrected 2024-01-09

E-0030

F · No harm found

List the names and contact information of those in the facility.

Corrected 2024-01-05

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-01-20

K-0225

F · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2024-01-15

K-0252

F · No harm found

Provide at least two remote exits on each floor or fire section of the building.

Corrected 2024-02-05

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-01-11

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-01-26

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-01-20

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2024-01-16

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-01-20

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-01-20

K-0914

E · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-01-18

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-01-15

2022-12-05Fire-safety inspection1 citation

K-0252

D · No harm found

Provide at least two remote exits on each floor or fire section of the building.

Corrected 2022-12-19

Federal penalties

2025-03-11Fine$71,202

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225063.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 86% of nursing homes in the state

State median: 36

Federal fines, 3 years

$71,202

More than 87% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.6

Higher than 36% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

26%

Higher than 18% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 5 and worse on 15. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	29.2%	15.8%	13.5%	Worse than state
Lose too much weight	2.8%	5.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	2.2%	0.7%	0.7%	Worse than state
With a urinary tract infection	1.3%	1.7%	1.5%	Better than state
Have depressive symptoms	8.2%	17.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	4.7%	3.4%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	86.9%	92.9%	93.7%	Near state average
Ability to walk independently worsened	28.4%	13.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	31.4%	19.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	72.8%	93.5%	95.3%	Worse than state
With pressure ulcers	2.5%	4.2%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	23.5%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	32.7%	21.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	2.87	1.84	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	3.25	1.45	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	61.7%	78.9%	82.3%	Worse than state
Newly received an antipsychotic medication	1.7%	1.4%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	40.2%	78.1%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	31.1%	25.7%	23.4%	Worse than state
Had an outpatient emergency department visit	22.7%	11.8%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0656 4 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0842 4 inspections. Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
K-0252 3 inspections. Provide at least two remote exits on each floor or fire section of the building.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0553 2 inspections. Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Marlborough Hospital, about 1.8 miles. CMS rating 2 of 5.
Metrowest Medical Center, about 9.3 miles. CMS rating 1 of 5.
Umass Memorial Medical Center/university Campus, about 9.9 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

The Reservoir Center for Health & Rehabilitation, Marlborough, about 2.1 miles. CMS rating 3 of 5.
Alliance Health At Coleman, Northborough, about 3.7 miles. CMS rating 4 of 5.
Beaumont Rehab & Skilled Nursing Ctr - Northboro, Northborough, about 4.2 miles. CMS rating 3 of 5.
Alliance Health At Marie Esther, Marlborough, about 4.2 miles. CMS rating 4 of 5.
Beaumont Rehab & Skilled Nursing Ctr - Westboro, Westborough, about 4.4 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

3.4113 ratings on Google

★brooke ketchie · 2026-05-11 · via Google
“Called to have my mom sectioned for psych. The receptionist was great but once I was transferred to her floor, I was not being taken seriously. The woman wanted to argue with me about why she shouldn't be sectioned. Then lied to me when she said she was going to handle it. I then called admin and it was the same thing. I was not taken seriously and never received a call back. Don't put your loved …”

★★★★★Leslie Sadasivan · 2026-06-09 · via Google
“My sister, Gail, has been a long term resident at Marlborough Hills Nursing Home. (I am also her legal guardian.) The staff is dedicated & hard working, especially Kerlande, Heather, Miriam (nurse), & Kenney (MA). They are excellent about communicating concerns & updates about Gail. My family & I appreciate them very much & are thankful for their care & kindness to Gail.”

★★★★★Phil Muolo · 2026-06-23 · via Google
“My brother in law John has been a resident close to four years. During that time my wife and I have been impressed with the high level of not only transparency regarding John’s health and care but also the plans in place to improve his well being. Caring for so many is not an easy task but we believe that the MH Staff has exceeded our expectations of care for our family member. Well MH STAFF…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 69 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered