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Nursing homeFAID #5747

The Reservoir Center for Health & Rehabilitation

400 BOLTON STREET, MARLBOROUGH, MA, 01752

(339) 224-1189

144 licensed beds

CMS rates The Reservoir Center for Health & Rehabilitation 3 out of 5 overall. Federal inspectors issued 35 citations across 7 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE

Photo via Google · The Reservoir Center for Health & Rehabilitation

Address

400 Bolton Street

Marlborough, MA 01752

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Public record summary

What we can show you for free.

Bed capacity

144

CMS facility ID

225326

Care type

Nursing home

County

Middlesex

Facility name

The Reservoir Center for Health & Rehabilitation

Street address

400 BOLTON STREET

City / state / ZIP

Marlborough, MA 01752

Phone

(339) 224-1189

Website

reservoircenterrehab.com

About this facility — The Reservoir Center for Health & Rehabilitation

The Reservoir Center for Health & Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Marlborough, Massachusetts. It is licensed for 144 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 15 senior care facilities in Marlborough and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of National Health Care Associates, a group of 42 facilities on this site.

Federal inspectors have cited The Reservoir Center for Health & Rehabilitation 35 times across 7 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

National Health Care Associates

Ownership type

For profit - Limited Liability company

Registered owners & officers

Bokow, Barry

Indirect owner · Director · Additional disclosable party — since 2013

David, Albert

Indirect owner — since 2013

Geffner, Ira

Indirect owner — since 2013

Gilmartin, Thomas

Director · Additional disclosable party — since 2013

Gluck, Robert

Indirect owner — since 2013

Idumwonyi, Eghosa

Operational control · Additional disclosable party — since 2024

Lobell, Jonah

Indirect owner — since 2013

Lowinger, Ben

Indirect owner — since 2013

Lowinger, Joseph

Indirect owner — since 2013

Marvin Ostreicher Family Trust 2012

Indirect owner — since 2013

Meridian Capital Foundation

Indirect owner — since 2013

Mso Associates Llc

Indirect owner — since 2013

National Health Care Associates Inc

Additional disclosable party — since 2013

Ostreicher, David

Indirect owner — since 2013

Ostreicher, Marc

Indirect owner — since 2013

Ostreicher, Marvin

Indirect owner · Director — since 2013

Ostreicher, Susan

Indirect owner — since 2013

Preferred Therapy Solutions, Llc

Additional disclosable party — since 2013

Procare Ltc Holding Llc

Additional disclosable party — since 2016

Schoor, Kalman

Indirect owner — since 2013

Shaller, Caitlin

Operational control · Additional disclosable party — since 2023

Shaya-mograby, Moshe

Indirect owner — since 2013

Steg, Yitzchok

Indirect owner — since 2013

Susan Ostreicher Family Trust 2012

Indirect owner — since 2013

Ventas Nhv Fund

Indirect owner — since 2013

Weinstock, Abraham

Indirect owner — since 2013

Regulatory standing

Federal court records

4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1990-07-01

CMS overall rating

3 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-13

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$534 per day (≈ $16,230/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

53% Medicaid · 9% Medicare · 39% private/other

Occupancy

84% (fiscal year 2023)

Vs. state median

9% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

144

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 8:00 AM – 8:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-01-13Health inspection8 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-02-13

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-02-13

F-0636

B · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2026-02-13

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-02-13

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2026-02-13

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2026-02-13

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2026-02-13

F-0865

E · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2026-02-13

2024-10-15Health inspectionComplaint-triggered4 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-11-08

F-0655

D · No harm foundFrom a complaint

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-11-08

F-0698

D · No harm foundFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-11-08

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-11-08

4 earlier / fire-safety inspections (23 citations)

2024-10-02Health inspection13 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-11-04

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-11-04

F-0646

B · No harm found

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Corrected 2024-11-04

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-11-04

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-11-04

F-0660

D · No harm found

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2024-11-04

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-11-04

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-11-04

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-11-04

F-0742

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2024-11-04

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-11-04

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-11-04

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-11-04

2023-07-11Health inspection3 citations

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-08-02

F-0761

E · No harm found

Corrected 2023-08-02

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-02

2026-01-13Fire-safety inspection3 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-02-27

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-02-27

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-02-27

2024-10-02Fire-safety inspection4 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-11-14

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-11-14

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-11-14

K-0781

D · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2024-11-14

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225326.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 47% of nursing homes in the state

State median: 36

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.9

Higher than 65% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

33%

Higher than 39% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 10 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	11.8%	15.8%	13.5%	Better than state
Lose too much weight	6.5%	5.0%	5.1%	Worse than state
With a catheter inserted and left in their bladder	1.2%	0.7%	0.7%	Worse than state
With a urinary tract infection	1.8%	1.7%	1.5%	Near state average
Have depressive symptoms	13.9%	17.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	2.6%	3.4%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.1%	92.9%	93.7%	Near state average
Ability to walk independently worsened	6.0%	13.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	21.7%	19.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	98.4%	93.5%	95.3%	Near state average
With pressure ulcers	6.2%	4.2%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	30.8%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	21.5%	21.5%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	1.57	1.84	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.42	1.45	1.69	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	92.5%	78.9%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	98.2%	78.1%	80.1%	Better than state
Were rehospitalized after a nursing home admission	24.6%	25.7%	23.4%	Near state average
Had an outpatient emergency department visit	9.7%	11.8%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0698 4 inspections. Provide safe, appropriate dialysis care/services for a resident who requires such services.
F-0580 2 inspections. Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F-0760 2 inspections. Ensure that residents are free from significant medication errors.
F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

What its owners also hold

Susan Ostreicher Family Trust 2012 has an ownership stake on file at 20 nursing homes, averaging 3.4 of 5 on CMS's overall rating.
Marvin Ostreicher Family Trust 2012 has an ownership stake on file at 20 nursing homes, averaging 3.4 of 5 on CMS's overall rating.
Mso Associates Llc has an ownership stake on file at 13 nursing homes, averaging 3.2 of 5 on CMS's overall rating.
Ventas Nhv Fund has an ownership stake on file at 8 nursing homes, averaging 3.3 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Marlborough Hospital, about 0.4 miles. CMS rating 2 of 5.
Metrowest Medical Center, about 8.5 miles. CMS rating 1 of 5.
Emerson Hospital -, about 11 miles. CMS rating 5 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Marlborough Hills Rehabilitation & Health Care Center, Marlborough, about 2.1 miles. CMS rating 1 of 5.
Alliance Health At Marie Esther, Marlborough, about 2.6 miles. CMS rating 4 of 5.
Sudbury Pines Extended Care, Sudbury, about 5.7 miles. CMS rating 2 of 5.
Alliance Health At Coleman, Northborough, about 5.8 miles. CMS rating 4 of 5.
Whittier Westborough Transitional Care Unit, Westborough, about 5.8 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

4.2126 ratings on Google

★★★★★Jennifer Wellington · 2026-03-26 · via Google
“I’m so grateful for the care my dad received at The Reservoir Center for Health & Rehabilitation. The staff treated him with genuine kindness, patience, and respect, and truly took the time to get to know him as a person. They kept our family informed and made a difficult time so much easier by making sure he was comfortable and cared for every day. It gave us real peace of mind knowing he was in…”

★★★★★Mariela Vazquez · 2026-04-11 · via Google
“Seems to be a very nice place and front desk reservation was so very friendly and informative! I have to go more often to see how they treat my grandma but she seems very well taken care of! Her nurse is super nice and her attendant was very good with her! She seems to be doing very well!”

★Maria Brinkman · 2026-03-24 · via Google
“Even though I’ve worked in healthcare for almost 25 years and have seen some terrible things , this facility has shocked and disappointed more than I could possibly express in this paragraph. Your family members will be neglected, ignored , and even physically abused. My friends Dad has almost died there 3 times .. sepsis from CDiff , repeated UTI from lack of culture follow ups, and most recently…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered