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Nursing homeFAID #8650

Massena Rehabilitation & Nursing Center

89 GROVE STREET, MASSENA, NY, 13662
(315) 769-2494
www.massenarnc.com
160 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of MASSENA REHABILITATION & NURSING CENTER
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Public record summary

What we can show you for free.
Bed capacity
160
CMS facility ID
335592
Care type
Nursing home
County
St. Lawrence
Facility name
Massena Rehabilitation & Nursing Center
Street address
89 GROVE STREET
City / state / ZIP
Massena, NY 13662
Phone
(315) 769-2494
Website
www.massenarnc.com

About this facility — Massena Rehabilitation & Nursing Center

Massena Rehabilitation & Nursing Center is a Medicare/Medicaid-certified skilled nursing facility in Massena, New York. It is licensed for 160 beds — close to the median for skilled nursing facilities in New York (160 beds).

It is one of 2 senior care facilities in Massena and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Massena Rehabilitation & Nursing Center 67 times across 12 inspections in the last three years, including 13 food-safety citations, and CMS has imposed $33,387 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Personal Healthcare Management
Ownership type
For profit - Limited Liability company

Registered owners & officers

Beim, Esther
Direct owner — 38% stake — since 2018
Zagelbaum, Batia
Direct owner — 27% stake — since 2018
Zagelbaum, Yechiel
Direct owner — 21% stake — since 2020
Walden, Chaya
Direct owner — 15% stake — since 2018
Barth, Alexander
Officer · Additional disclosable party — since 2018
Garrity, Michelle
Operational control · Additional disclosable party — since 2024
Marnc Realty Llc
Mortgage holder · Additional disclosable party — since 2019
Ostrovitsky, Israel
Officer · Additional disclosable party — since 2019

Regulatory standing

Licensed / certified since
1977-04-01
CMS overall rating
1 of 5 stars
Health deficiencies
22 at the last standard inspection
Federal fines
$33,387 total
Last standard inspection
2025-08-15
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$431 per day (≈ $13,100/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
73% Medicaid · 6% Medicare · 21% private/other
Occupancy
90% (fiscal year 2023)
Vs. state median
11% below the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds
160
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 13 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-22Health inspectionComplaint-triggered7 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-07-20
F-0689
K · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-07-20
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-07-20
F-0800
F · No harm foundFood safetyFrom a complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2026-07-20
F-0801
F · No harm foundFood safetyFrom a complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected 2026-07-20
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-07-20
F-0919
D · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
2025-08-15Health inspectionComplaint-triggered15 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-10-10
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-10-10
F-0576
D · No harm found
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected 2025-10-10
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-10-10
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-10-10
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-10-10
F-0700
E · No harm foundFrom a complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2025-10-10
F-0740
D · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2025-10-10
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-10-10
F-0802
F · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2025-10-10
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-10-10
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2025-10-10
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-10-10
F-0840
D · No harm found
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected 2025-10-10
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-10-10
8 earlier / fire-safety inspections (45 citations)
2024-11-19Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-12-30
2024-01-29Health inspectionComplaint-triggered1 citation
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-03-25
2023-12-15Health inspectionComplaint-triggered10 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-02-13
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-02-13
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-02-13
F-0728
D · No harm foundFrom a complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected 2024-02-13
F-0732
C · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2024-02-13
F-0802
E · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2024-02-13
F-0803
D · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-02-13
F-0804
D · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-02-13
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-02-13
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-02-13
2023-12-06Health inspectionComplaint-triggered1 citation
F-0836
E · No harm foundFrom a complaint
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected 2024-01-31
2021-11-19Health inspection6 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-01-17
F-0577
D · No harm found
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2022-01-17
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-01-17
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-01-17
F-0804
D · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2022-01-17
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-01-17
2025-08-15Fire-safety inspection17 citations
E-0004
C · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-10-10
E-0015
C · No harm found
Address subsistence needs for staff and patients.
Corrected 2025-10-10
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-10-10
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2025-10-10
K-0224
D · No harm found
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Corrected 2025-10-10
K-0225
D · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2025-10-10
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-10-10
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2025-10-10
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-10-10
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-11-28
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2025-10-10
K-0531
F · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2025-10-10
K-0712
E · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-10-10
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-10-10
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-10-10
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-10-10
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2025-10-10
2023-12-15Fire-safety inspection4 citations
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-02-13
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-02-13
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-03-05
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2024-02-13
2021-11-19Fire-safety inspection5 citations
K-0325
D · No harm found
Have properly installed hallway dispensers for alcohol-based hand rub.
Corrected 2022-01-15
K-0351
E · No harm found
Install an approved automatic sprinkler system.
Corrected 2022-01-15
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-01-15
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-01-27
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2022-01-15

Federal penalties

2024-01-30Fine$14,814
2024-01-08Fine$4,938
2023-12-18Fine$13,635
Total fines$33,387
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335592.

Visitor reviews

What people say on Google.
2.649 ratings on Google
★★★★★Malcolm Casselman · 2026-04-23 · via Google

“I am a current resident here at MRNC on the unit B2, during my stay I was treated with dignity and respect. Everyone I encountered was helpful. I don't know if you could expect more from anywhere. I was here for over 100 days and finally will be discharged from the facility after great PT/OT and Nursing Care.”

★jen “Jtbird” · 2026-04-21 · via Google

“Management doesn’t care about residents go check out the tik tok report, it’s an eye opener. Not enough food? Basic needs? Jeez. How do they sleep?”

★Jo Jojojo · 2026-04-06 · via Google

“They need to fix the toilets for these people they need better care for them and they need more meals that they can eat not just tomato and a biscuit are you kidding me they get money to take care of them from there insurance and get the money from there ssi check they need to do better for them people”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 67 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered