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Nursing homeFAID #11352

Mt Hope Nazarene Retirement Community

3026 MOUNT HOPE HOME ROAD, MANHEIM, PA, 17545
(717) 665-6365
50 licensed beds

CMS rates Mt Hope Nazarene Retirement Community 5 out of 5 overall. Federal inspectors issued 14 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

3026 Mount Hope Home Road
Manheim, PA 17545
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Public record summary

What we can show you for free.
Bed capacity
50
CMS facility ID
396119
Care type
Nursing home
County
Lancaster
Facility name
Mt Hope Nazarene Retirement Community
Street address
3026 MOUNT HOPE HOME ROAD
City / state / ZIP
Manheim, PA 17545
Phone
(717) 665-6365

About this facility — Mt Hope Nazarene Retirement Community

Mt Hope Nazarene Retirement Community is a Medicare/Medicaid-certified skilled nursing facility in Manheim, Pennsylvania. It is licensed for 50 beds — well below the median for skilled nursing facilities in Pennsylvania (119 beds).

It is one of 3 senior care facilities in Manheim and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Mt Hope Nazarene Retirement Community 14 times across 6 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Ephrata Church of the Nazarene
Direct owner · Mortgage holder · Security-interest holder — 60% stake — since 2006
Cafrelli, Steven
Officer — since 2021
Fillmore, Debbie
Director · Officer · Additional disclosable party — since 2006
Hambrick, Rocklin
Officer — since 2013
Lovell, Susie
Director · Officer · Additional disclosable party — since 2022
Lucas, Joanna
Director · Officer · Additional disclosable party — since 2006
Martin, Leon
Director · Additional disclosable party — since 2018
Maxim, Marina
Director · Operational control · Additional disclosable party — since 2017
Peck, Michael
Director · Operational control · Additional disclosable party — since 2022
Snyder, Charlyn
Director · Officer · Additional disclosable party — since 2020
Snyder, Kevin
Director · Additional disclosable party — since 2025
Stehr, Joanne
Director · Additional disclosable party — since 2024
Sterner, Jeff
Director · Officer · Additional disclosable party — since 2022
Tornabe, Michele
Director · Operational control · Additional disclosable party — since 2011
Wickenheiser, Thomas
Director · Operational control · Additional disclosable party — since 2024

Regulatory standing

Licensed / certified since
2008-07-01
CMS overall rating
5 of 5 stars
Health deficiencies
2 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-09-05
Nurse staffing
4.1 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$356 per day (≈ $10,820/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
79% Medicaid · 0% Medicare · 21% private/other
Occupancy
96% (fiscal year 2024)
Vs. state median
14% below the PA median of $415/day — full state cost breakdown

Services & coverage

Licensed beds
50
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2024-09-05Health inspection2 citations
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-10-04
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-10-04
2023-11-02Health inspection2 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-12-05
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-12-05
1 earlier / fire-safety inspection (10 citations)
2022-11-16Health inspection10 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-12-20
F-0575
E · No harm found
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected 2022-12-20
F-0582
E · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2022-12-30
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2022-12-20
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-01-05
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-12-15
F-0700
E · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2022-12-30
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-01-14
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2022-12-24
F-0909
E · No harm found
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected 2022-12-22
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 396119.

Quality of care & staffing

How it compares in Pennsylvania.
Inspection citations, 3 years
14
More than 14% of nursing homes in the state
State median: 37
Federal fines, 3 years
$0
No federal fines on record
State median: $0
Nurse staffing, hours per resident per day
4.1
Higher than 73% of nursing homes in the state
State median: 3.6
Nursing staff turnover, annual
47%
Higher than 58% of nursing homes in the state
State median: 45%

Resident outcomes

On 15 federal quality measures, this facility does better than the Pennsylvania average on 9 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased19.1%16.4%13.5%Worse than state
Lose too much weight2.7%6.0%5.1%Better than state
With a catheter inserted and left in their bladder0.0%0.6%0.7%Better than state
With a urinary tract infection2.6%1.4%1.5%Worse than state
Have depressive symptoms0.5%13.8%13.5%Better than state
Were physically restrained0.0%0.2%0.1%Better than state
Experiencing one or more falls with major injury1.6%3.1%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine99.0%87.8%93.7%Better than state
Ability to walk independently worsened16.8%15.4%12.7%Near state average
Received an antianxiety or hypnotic medication23.1%20.1%19.5%Worse than state
Assessed and appropriately given the seasonal influenza vaccine100.0%93.7%95.3%Near state average
With pressure ulcers1.6%4.7%4.5%Better than state
With new or worsened bowel or bladder incontinence23.7%25.0%18.3%Near state average
Received an antipsychotic medication11.5%17.6%15.4%Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine88.9%70.8%82.3%Better than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0641 2 inspections. Ensure each resident receives an accurate assessment.

Verify & compare

Where to check, and what's nearby.

Who to contact in Pennsylvania

  • Licensing: Pennsylvania Department of Health
  • File a complaint: 800-254-5164 · Online
  • Long-Term Care Ombudsman: 717-783-8975. A free advocate for residents and families.
  • Adult Protective Services: 800-490-8505. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Lebanon Va Medical Center, about 8.0 miles. CMS rating 5 of 5.
  • Wellspan Good Samaritan Hospital, about 9.3 miles. CMS rating 5 of 5.
  • Upmc Lititz, about 9.7 miles. CMS rating 4 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 14 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered