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Nursing homeFAID #13037

North Central Health Care

2400 MARSHALL STREET, STE A, WAUSAU, WI, 54403

(715) 841-5178

www.norcen.org

159 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · North Central Health Care

Address

2400 Marshall Street, Ste a

Wausau, WI 54403

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Public record summary

What we can show you for free.

Bed capacity

159

CMS facility ID

525132

Care type

Nursing home

County

Marathon

Facility name

North Central Health Care

Street address

2400 MARSHALL STREET, STE A

City / state / ZIP

Wausau, WI 54403

Phone

(715) 841-5178

Website

www.norcen.org

About this facility — North Central Health Care

North Central Health Care is a Medicare/Medicaid-certified skilled nursing facility in Wausau, Wisconsin. It is licensed for 159 beds — well above the median for skilled nursing facilities in Wisconsin (65 beds).

It is one of 21 senior care facilities in Wausau and 323 skilled nursing facilities across Wisconsin. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited North Central Health Care 27 times across 10 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $56,244 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - County

Registered owners & officers

Human Services Board Serving North Central Health Care Facility

Direct owner — 100% stake — since 1976

Hake, Jason

Managing employee · Director — since 2023

Olsen, Gary

Managing employee · Director · Officer · Operational control — since 2022

Regulatory standing

Licensed / certified since

1967-01-01

CMS overall rating

2 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

$56,244 total

Last standard inspection

2025-08-21

Nurse staffing

4.3 hours per resident per day

Services & coverage

Licensed beds

159

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 8:00 AM – 4:30 PM · Tuesday: 8:00 AM – 4:30 PM · Wednesday: 8:00 AM – 4:30 PM · Thursday: 8:00 AM – 4:30 PM · Friday: 8:00 AM – 4:30 PM · Saturday: Closed · Sunday: Closed

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-17Health inspectionComplaint-triggered1 citation

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-04-15

2025-08-21Health inspection13 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-09-18

F-0628

E · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2025-09-18

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2025-09-18

F-0657

F · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-09-18

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-09-18

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-09-18

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-09-18

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-09-18

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-09-18

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2025-09-18

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-09-18

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-18

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-09-18

6 earlier / fire-safety inspections (13 citations)

2024-09-10Health inspectionComplaint-triggered1 citation

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-08-19

2024-06-06Health inspectionComplaint-triggered3 citations

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-31

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-07-31

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-07-31

2024-03-19Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-05-07

2023-05-17Health inspection1 citation

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-06-30

2025-08-21Fire-safety inspection4 citations

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-09-11

K-0711

C · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-09-11

K-0753

E · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2025-09-11

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2025-09-11

2023-05-17Fire-safety inspection3 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-06-05

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2023-06-05

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-06-05

Federal penalties

2025-08-21Fine$42,617

2024-09-10Fine$13,627

Total fines$56,244

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 525132.

Visitor reviews

What people say on Google.

2.176 ratings on Google

★Lori Coffman · 2026-05-02 · via Google
“Nurse practitioner, Mandy, was rude during appointment. Asked me nothing about symptoms experienced. Nursing staff refused to return calls when sought advice for my condition. Threatened to withhold any treatment if neighbor, whom they sought release of information called again expressing concern for my untreated condition. When I asked what to do for untreated condition, ignored question and refe…”

★Chloe Brooks · 2026-05-23 · via Google
“NCHC lacks quality inpatient and outpatient psychiatrists, they’re not good communicators, and have unethical practices. They act out of ignorance and prejudice towards those struggling with mental health. Their inpatient unit does not consider the mental impact of isolation and stress, which only exacerbates the current issues someone is facing. They do not look at patients holistically and push …”

★E. Greth · 2026-01-17 · via Google
“The negative stigma of mental health facilities are because of places like this. This is the only facility I've ever been to, but they do a great job at making you feel uncomfortable. I was there in the crisis unit for just a brief period but my experience was traumatic. I had my body insulted by one of the older male nurses during strip search. They are horrible at giving you your medications. Th…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 27 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered