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Nursing homeFAID #8778

Our Lady of Mercy Life Center

2 MERCYCARE LANE, GUILDERLAND, NY, 12084
(518) 464-8100
www.sphp.com/location/our-lady-mercy-life-center
160 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of OUR LADY OF MERCY LIFE CENTER
Photo via Google · Diane Vandenburgh

Public record summary

What we can show you for free.
Bed capacity
160
CMS facility ID
335767
Care type
Nursing home
County
Albany
Facility name
Our Lady of Mercy Life Center
Street address
2 MERCYCARE LANE
City / state / ZIP
Guilderland, NY 12084
Phone
(518) 464-8100
Website
www.sphp.com/location/our-lady-mercy-life-center

About this facility — Our Lady of Mercy Life Center

Our Lady of Mercy Life Center is a Medicare/Medicaid-certified skilled nursing facility in Guilderland, New York. It is licensed for 160 beds — close to the median for skilled nursing facilities in New York (160 beds).

It is one of 1 senior care facility in Guilderland and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Our Lady of Mercy Life Center 32 times across 8 inspections in the last three years, including 5 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Trinity Health
Ownership type
Non profit - Corporation

Registered owners & officers

St Peters Health Partners
Direct owner · Operational control · Additional disclosable party — 100% stake — since 2011
Bala, Guha
Director — since 2022
Burke, Michael
Operational control · Additional disclosable party — since 2020
Ellison, Cynthia
Additional disclosable party — since 2023
Farrell, Eric
Officer · Additional disclosable party — since 2023
Hanks, Steven
Director · Additional disclosable party — since 2023
Isacksen, Daniel
Director · Additional disclosable party — since 2022
Jimino, Kathleen
Officer — since 2024
Lapczynski, Patricia
Director — since 2025
Marshall, John
Officer — since 2022
Mazzacco, Michelle
Operational control · Additional disclosable party — since 2021
Mccormick, Robert
Director — since 2021
Mcdonough, Michael
Additional disclosable party — since 2024
Meath, Michael
Director — since 2022
Myers, Gina
Director — since 2022
Pollard, Merriette
Director — since 2022
Signor, Kristin
Officer · Operational control · Additional disclosable party — since 2017
Sullivan, Marguerite
Director — since 2025
Sullivan-smith, Sandra
Operational control · Additional disclosable party — since 2014
Sweet Zavaglia, Kerri
Director — since 2022
Tofade, Oluwatoyin
Director — since 2024
Trinity Health Corporation
Operational control · Additional disclosable party — since 2014
Wildridge, William
Officer — since 2022

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1993-07-01
CMS overall rating
1 of 5 stars
Health deficiencies
15 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-10-15
Nurse staffing
3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$590 per day (≈ $17,940/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
57% Medicaid · 1% Medicare · 42% private/other
Occupancy
80% (fiscal year 2023)
Vs. state median
21% above the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds
160
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 9:00 AM – 6:00 PM · Tuesday: 9:00 AM – 6:00 PM · Wednesday: 9:00 AM – 6:00 PM · Thursday: 9:00 AM – 6:00 PM · Friday: 9:00 AM – 6:00 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2024-10-15Health inspectionComplaint-triggered15 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-11-22
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-12-02
F-0561
E · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-11-22
F-0585
F · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-12-06
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-11-28
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-11-28
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2024-11-28
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-12-06
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-12-06
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-12-06
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-12-04
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-12-06
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-11-29
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-10-15
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-12-06
2024-09-20Health inspectionComplaint-triggered1 citation
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2024-11-11
5 earlier / fire-safety inspections (16 citations)
2022-02-14Health inspection7 citations
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-04-13
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2022-04-13
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2022-04-13
F-0770
D · No harm found
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2022-04-13
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-04-13
F-0814
D · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2022-04-13
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2022-04-13
2019-08-13Health inspection2 citations
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-09-30
F-0814
C · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2019-09-30
2024-10-15Fire-safety inspection5 citations
E-0007
F · No harm found
Address patient/client population and determine types of services needed.
Corrected 2024-11-15
K-0341
E · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2024-11-18
K-0531
E · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2024-12-06
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-11-13
K-0921
F · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2024-12-02
2022-02-14Fire-safety inspection1 citation
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-03-07
2019-08-13Fire-safety inspection1 citation
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2019-10-01
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335767.

Visitor reviews

What people say on Google.
2.941 ratings on Google
★victor panariello · 2026-07-21 · via Google

“There oncrehab, terrible. 1/2 hour a day for fracture hip. Left with blank script to go to Sunnyview, no progress report. Both what to work had 11/2 day of walking terabke case manager no chapel they advise sad sad place”

★Marcia Pappas · 2025-11-24 · via Google

“The worst place ever!!! They ignored my mother. I found her lying in her own feces. After 3 weeks, I took her home and had a private nurse for 12-16 hours a week She died in comfort with no drugs. I'm so glad I didn't let her die alone in that terrible nursing home. Stay away from they place. And to top it off, they have the nerve to charge $13,000 a month...for what ????”

★Alan Danforth · 2025-09-10 · via Google

“I had someone that I care for stay there and I had some issues with things. They never let the person go to the bathroom on her own when she was capable of doing it. I’ve told them to take the wheelchair away from the person and you have to use a walker to get stronger and they would never let her do that And all the time she was there for three weeks they never had her take her dentures and she e…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 32 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered