Home›Browse›California›Laguna Hills›Palm Terrace Healthcare & Rehabilitation Center

Nursing homeFAID #13523

Palm Terrace Healthcare & Rehabilitation Center

24962 CALLE ARAGON, LAGUNA HILLS, CA, 92637

(949) 587-9000

ensignservices.net

99 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

24962 Calle Aragon

Laguna Hills, CA 92637

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Public record summary

What we can show you for free.

Bed capacity

State license

306006233

CMS facility ID

555257

Care type

Nursing home

Facility name

Palm Terrace Healthcare & Rehabilitation Center

Street address

24962 CALLE ARAGON

City / state / ZIP

Laguna Hills, CA 92637

Phone

(949) 587-9000

Website

ensignservices.net

State license #

306006233

About this facility — Palm Terrace Healthcare & Rehabilitation Center

Palm Terrace Healthcare & Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Laguna Hills, California. It is licensed for 99 beds — close to the median for skilled nursing facilities in California (98 beds).

It is one of 63 senior care facilities in Laguna Hills and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Palm Terrace Healthcare & Rehabilitation Center 60 times across 13 inspections in the last three years, including 10 food-safety citations, and CMS has imposed $50,950 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

The Ensign Group

Ownership type

For profit - Limited Liability company

Registered owners & officers

Burnam, Soon

Officer — since 2006

Ensign Services Inc

Additional disclosable party — since 2004

Eskandari, Hamid

Governing body · Operational control · Additional disclosable party — since 2021

Keetch, Chad

Officer — since 2011

Lindsey, Bryce

Governing body · Operational control · Additional disclosable party — since 2019

Port, Barry

Owner of a disclosable party — since 2025

The Ensign Group Inc

Indirect owner — since 2006

Welltower Victory Ii Landlord Lp

Additional disclosable party — since 2016

Willits, Adam

Director — since 2018

Regulatory standing

Federal court records

11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1987-04-09

CMS overall rating

3 of 5 stars

Health deficiencies

24 at the last standard inspection

Federal fines

$50,950 total

Last standard inspection

2026-02-09

Nurse staffing

4.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$684 per day (≈ $20,790/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

37% Medicaid · 28% Medicare · 35% private/other

Occupancy

88% (fiscal year 2023)

Vs. state median

33% above the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Licensed as

RCFE

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 10 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-26Health inspectionComplaint-triggered1 citation

F-0842

B · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-03-10

2026-02-09Health inspectionComplaint-triggered22 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2026-03-10

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-03-10

F-0605

E · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2026-03-10

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-03-10

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-03-10

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-03-10

F-0684

G · Actual harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-10

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-03-10

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2026-03-10

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-03-10

F-0726

G · Actual harmFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2026-03-10

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-03-10

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2026-03-10

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2026-03-10

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-03-10

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2026-03-10

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-03-10

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-10

F-0814

B · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2026-03-10

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2026-03-10

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-03-10

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2026-03-10

10 earlier / fire-safety inspections (37 citations)

2025-08-13Health inspectionComplaint-triggered1 citation

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-08-27

2025-02-03Health inspection9 citations

F-0655

B · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-02-21

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2025-02-21

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-02-21

F-0755

B · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-02-21

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2025-02-21

F-0761

B · No harm found

Corrected 2025-02-21

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-02-21

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-02-21

F-0842

B · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-02-21

2024-10-10Health inspectionComplaint-triggered1 citation

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-11-09

2024-09-03Health inspectionComplaint-triggered2 citations

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-09-18

F-0804

D · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-09-18

2023-11-30Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-12-30

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-30

2023-09-08Health inspectionComplaint-triggered1 citation

F-0842

B · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-09-22

2022-05-24Health inspection11 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2022-06-24

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2022-06-24

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2022-06-24

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-06-24

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2022-06-24

F-0761

D · No harm found

Corrected 2022-06-24

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2022-06-24

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2022-06-24

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-06-24

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-06-24

F-0925

F · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2022-06-24

2026-02-09Fire-safety inspection2 citations

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2026-02-07

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2026-02-07

2025-02-03Fire-safety inspection2 citations

K-0531

F · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2025-02-07

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-02-08

2022-05-24Fire-safety inspection6 citations

E-0031

D · No harm found

Provide emergency officials' contact information.

Corrected 2022-06-14

E-0035

D · No harm found

Provide family notifications of emergency plan.

Corrected 2022-06-14

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-06-14

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-06-14

K-0531

D · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2022-06-14

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2022-06-14

Federal penalties

2026-02-09Fine$25,475

Total fines$50,950

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555257.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 60 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered