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Nursing homeFAID #285

Payson Care Center

107 EAST LONE PINE DRIVE, PAYSON, AZ, 85541

(928) 474-6896

lcca.com

163 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Payson Care Center

Address

107 East Lone Pine Drive

Payson, AZ 85541

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Public record summary

What we can show you for free.

Bed capacity

163

CMS facility ID

035117

Care type

Nursing home

County

Gila

Facility name

Payson Care Center

Street address

107 EAST LONE PINE DRIVE

City / state / ZIP

Payson, AZ 85541

Phone

(928) 474-6896

Website

lcca.com

About this facility — Payson Care Center

Payson Care Center is a Medicare/Medicaid-certified skilled nursing facility in Payson, Arizona. It is licensed for 163 beds — above the median for skilled nursing facilities in Arizona (112 beds).

It is one of 18 senior care facilities in Payson and 140 skilled nursing facilities across Arizona. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Payson Care Center 48 times across 10 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Life Care Centers of America

Ownership type

For profit - Limited Liability company

Registered owners & officers

Butner, Nancy

Governing body · Operational control — since 2018

Cross, Cindy

Officer — since 1994

Developers Investment Company Inc

Direct owner · Operational control — since 1989

Egbo, Obinna

Operational control · Additional disclosable party — since 2026

Fletcher, Todd

Operational control — since 2024

Henry, Terry

Officer — since 1999

Keenom, Stephanie

Governing body · Operational control — since 2025

Lay, Lisa

Officer — since 2018

Life Care Centers of America, Inc.

Operational control · Additional disclosable party — since 1984

Payson United Medical Investors Llc

Additional disclosable party — since 2007

Preston, Aubrey

Operational control — since 2024

Preston, Forrest

Indirect owner · Additional disclosable party — since 1989

Swanker, Richard

Officer — since 2011

Thurmond, Joan

Officer — since 2000

Williams, Jermaine

Governing body · Operational control · Additional disclosable party — since 2025

Ziegler, James

Operational control — since 2024

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1985-11-25

CMS overall rating

2 of 5 stars

Health deficiencies

7 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-03-07

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$326 per day (≈ $9,910/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

67% Medicaid · 12% Medicare · 21% private/other

Occupancy

25% (fiscal year 2023)

Vs. state median

22% below the AZ median of $416/day — full state cost breakdown

Services & coverage

Licensed beds

163

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-04-17Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-05-13

2025-03-07Health inspectionComplaint-triggered9 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2025-04-11

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-04-11

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-04-11

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-11

F-0696

D · No harm found

Provide appropriate care/assistance for a resident with a prosthesis.

Corrected 2025-04-11

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-04-11

F-0826

D · No harm found

Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.

Corrected 2025-04-11

F-0940

E · No harm found

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Corrected 2025-04-11

F-0943

E · No harm found

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2025-04-11

7 earlier / fire-safety inspections (38 citations)

2025-01-30Health inspectionComplaint-triggered3 citations

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-12

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-03-12

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-03-12

2025-01-14Health inspectionComplaint-triggered5 citations

F-0600

E · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-03-07

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-03-07

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-03-07

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-03-07

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-03-07

2023-04-06Health inspection3 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-06-09

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2023-06-09

F-0680

E · No harm found

Ensure the activities program is directed by a qualified professional.

Corrected 2023-06-09

2022-01-27Health inspection9 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2022-02-24

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2022-02-24

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-02-24

F-0660

D · No harm found

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2022-02-24

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-02-24

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-02-24

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-02-24

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2022-02-24

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-02-24

2025-03-07Fire-safety inspection8 citations

E-0004

E · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-04-13

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-04-13

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-13

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-04-13

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-04-13

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-04-13

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-04-13

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-04-13

2023-04-06Fire-safety inspection6 citations

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-06-09

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-06-09

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-06-09

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-06-09

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-06-09

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-06-09

2022-01-27Fire-safety inspection4 citations

E-0020

D · No harm found

Establish policies and procedures including evacuation.

Corrected 2022-03-09

K-0325

D · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2022-03-09

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-03-09

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-03-09

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 035117.

Visitor reviews

What people say on Google.

4.4111 ratings on Google

★★★★★Jenn Robinson · 2026-05-29 · via Google
“The evening nurse Lynn was the best 👌. She was funny, helpful, very considerate of my father's needs and I looked forward to seeing her friendly face. The day nurses were also very friendly and helpful. The place was clean, didn't smell like other Care Centers.”

★★★★J miller · 2026-06-11 · via Google
“My brother-in-law is currently here for rehabilitation and my impressions never having been in a convalescent hospital before. It could use an Update. It looks a little tired. But the staff, the nurses, especially are great. We have found them to be very communicative for keeping us informed and updating us on our patients condition. And my brother-in-law really likes the two different therapy nur…”

★★★★★Joe Montiel · 2026-01-19 · via Google
“Quiet, quaint, friendly, and thoughtful Care Center. Everytime me and my family go to visit my uncle here we have had a great experience. Staff has been very good to my uncle which makes a very positive impact on the whole family. My cousin works part time there now and this has help lots and shows that this care center really cares for family and their friendliness. I like the new sign in process…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 48 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered