Home›Browse›Virginia›Roanoke›South Roanoke Nursing and Rehabilitation

Nursing homeFAID #12420

South Roanoke Nursing and Rehabilitation

3823 FRANKLIN RD, SW, ROANOKE, VA, 24014

(540) 344-4325

98 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

3823 Franklin Rd, Sw

Roanoke, VA 24014

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

495002

Care type

Nursing home

County

Roanoke City

Facility name

South Roanoke Nursing and Rehabilitation

Street address

3823 FRANKLIN RD, SW

City / state / ZIP

Roanoke, VA 24014

Phone

(540) 344-4325

About this facility — South Roanoke Nursing and Rehabilitation

South Roanoke Nursing and Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Roanoke, Virginia. It is licensed for 98 beds — below the median for skilled nursing facilities in Virginia (117 beds).

It is one of 34 senior care facilities in Roanoke and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited South Roanoke Nursing and Rehabilitation 59 times across 6 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Heritage Hall

Ownership type

For profit - Corporation

Registered owners & officers

American Healthcare Llc

Direct owner · Operational control · Additional disclosable party — 100% stake — since 2018

Champney, Christian

Operational control · Additional disclosable party — since 2024

Dalton, Brad

Officer · Operational control · Additional disclosable party — since 2024

Dalton, Robert

Officer · Operational control · Additional disclosable party — since 2014

East, Thomas

Officer — since 2019

Gallant, Cassandra

Operational control · Additional disclosable party — since 2024

Hopkins, William

Director — since 2019

Mitchell, William

Additional disclosable party — since 2024

Regulatory standing

Federal court records

8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1967-01-01

CMS overall rating

3 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-04-24

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$345 per day (≈ $10,490/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

57% Medicaid · 5% Medicare · 39% private/other

Occupancy

86% (fiscal year 2023)

Vs. state median

14% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-04-24Health inspection11 citations

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-06-03

F-0637

D · No harm found

Assess the resident when there is a significant change in condition

Corrected 2025-06-03

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-06-03

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-03

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-06-03

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-03

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-03

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-06-03

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-06-03

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-03

F-0922

F · No harm found

Have enough backup water supply for essential areas of the nursing home.

Corrected 2025-06-03

2022-03-24Health inspection14 citations

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2022-05-08

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-05-08

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-05-08

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-05-08

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2022-05-08

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-05-08

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2022-05-08

F-0867

F · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2022-05-08

F-0868

F · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2022-05-08

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-05-08

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2022-05-08

F-0886

D · No harm found

Perform COVID19 testing on residents and staff.

Corrected 2022-05-08

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2022-05-08

F-0888

D · No harm found

Ensure staff are vaccinated for COVID-19

Corrected 2022-05-08

4 earlier / fire-safety inspections (34 citations)

2019-07-09Health inspection14 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2019-08-23

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2019-08-23

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2019-08-23

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-08-23

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2019-08-23

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-08-23

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2019-08-23

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-08-23

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2019-08-23

F-0761

D · No harm found

Corrected 2019-08-23

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-08-23

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2019-08-23

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-08-23

F-0926

D · No harm found

Have policies on smoking.

Corrected 2019-08-23

2025-04-24Fire-safety inspection5 citations

E-0007

E · No harm found

Address patient/client population and determine types of services needed.

Corrected 2025-06-03

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2025-06-03

E-0031

E · No harm found

Provide emergency officials' contact information.

Corrected 2025-06-03

E-0036

F · No harm found

Establish emergency prep training and testing.

Corrected 2025-06-03

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2025-06-03

2022-03-24Fire-safety inspection2 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-03-31

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2022-03-31

2019-07-09Fire-safety inspection13 citations

E-0006

D · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2019-08-23

E-0007

D · No harm found

Address patient/client population and determine types of services needed.

Corrected 2019-08-23

E-0013

D · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2019-08-23

E-0015

D · No harm found

Address subsistence needs for staff and patients.

Corrected 2019-08-23

E-0018

D · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2019-08-23

E-0022

D · No harm found

Establish policies and procedures for sheltering.

Corrected 2019-08-23

E-0023

D · No harm found

Establish policies and procedures for medical documentation.

Corrected 2019-08-23

E-0024

D · No harm found

Establish policies and procedures for volunteers.

Corrected 2019-08-23

E-0026

D · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2019-08-23

E-0033

D · No harm found

Establish methods for sharing information.

Corrected 2019-08-23

E-0035

D · No harm found

Provide family notifications of emergency plan.

Corrected 2019-08-23

K-0223

F · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2019-08-07

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2019-08-07

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495002.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 59 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered