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Nursing homeFAID #9582

Phoenix of Maple Heights

19900 CLARE AVE, MAPLE HEIGHTS, OH, 44137

(216) 662-3343

99 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections1/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

19900 Clare Ave

Maple Heights, OH 44137

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

365520

Care type

Nursing home

County

Cuyahoga

Facility name

Phoenix of Maple Heights

Street address

19900 CLARE AVE

City / state / ZIP

Maple Heights, OH 44137

Phone

(216) 662-3343

About this facility — Phoenix of Maple Heights

Phoenix of Maple Heights is a Medicare/Medicaid-certified skilled nursing facility in Maple Heights, Ohio. It is licensed for 99 beds — above the median for skilled nursing facilities in Ohio (86 beds).

It is one of 10 senior care facilities in Maple Heights and 922 skilled nursing facilities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Phoenix of Maple Heights 92 times across 11 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Phoenix Health Services Llc

Direct owner · Operational control — 100% stake — since 2019

Schonfeld, Bernard

Officer · Operational control — since 2019

Schonfeld, Rita

Indirect owner · Governing body · Officer · Operational control — since 2025

The Louis Schonfeld Trust Dated September 20,2022

Indirect owner · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since

1980-04-15

CMS overall rating

2 of 5 stars

Health deficiencies

20 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-06-13

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$326 per day (≈ $9,910/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

87% Medicaid · 2% Medicare · 11% private/other

Occupancy

88% (fiscal year 2023)

Vs. state median

10% below the OH median of $364/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2024-06-13Health inspectionComplaint-triggered20 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-08-13

F-0584

F · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-08-13

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-08-13

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-08-13

F-0691

D · No harm found

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Corrected 2024-08-13

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-08-13

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-08-13

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2024-08-13

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-08-13

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-08-13

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-08-13

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-08-13

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2024-08-13

F-0838

C · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2024-08-13

F-0868

F · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2024-08-13

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-08-13

F-0881

F · No harm found

Implement a program that monitors antibiotic use.

Corrected 2024-08-13

F-0882

F · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2024-08-13

F-0919

D · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2024-08-13

F-0947

C · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2024-08-13

2024-04-30Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-05-08

7 earlier / fire-safety inspections (71 citations)

2024-03-27Health inspectionComplaint-triggered1 citation

F-0921

F · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-04-12

2023-11-30Health inspectionComplaint-triggered2 citations

F-0804

F · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-12-15

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-12-15

2022-04-28Health inspection5 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-06-06

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2022-06-06

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-06-06

F-0761

D · No harm found

Corrected 2022-06-06

F-0920

D · No harm found

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

Corrected 2022-06-06

2019-03-28Health inspection15 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2019-04-16

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-04-16

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2019-04-16

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-04-16

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-04-16

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2019-04-16

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2019-04-16

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2019-04-16

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2019-04-16

F-0761

D · No harm found

Corrected 2019-04-16

F-0773

D · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2019-04-16

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-04-16

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2019-04-16

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-04-16

F-0881

F · No harm found

Implement a program that monitors antibiotic use.

Corrected 2019-04-16

2024-06-13Fire-safety inspection15 citations

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2024-08-12

K-0131

F · No harm found

Meet requirements for sections of health care facilities separated by fire resistive construction.

Corrected 2024-08-12

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-08-12

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-08-12

K-0225

E · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2024-08-12

K-0232

E · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2024-08-12

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-08-12

K-0311

F · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2024-08-12

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-08-19

K-0363

F · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-08-12

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-08-12

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-08-12

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-08-12

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-08-12

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-08-12

2022-04-28Fire-safety inspection21 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2022-06-06

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2022-06-06

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-06-06

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-06-06

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-06-06

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2022-06-06

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-06-06

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2022-06-06

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-06-06

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-06-06

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-06-06

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2022-06-06

K-0500

E · No harm found

Meet other general requirements that are deficient.

Corrected 2022-06-06

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-06-06

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2022-06-06

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-06-06

K-0741

F · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2022-06-06

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-06-06

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2022-06-06

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-06-06

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2022-06-06

2019-03-28Fire-safety inspection12 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2019-04-16

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2019-04-16

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2019-04-16

K-0331

F · No harm found

Construct fire resistant interior walls.

Corrected 2019-04-16

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2019-04-16

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2019-04-16

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-04-16

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2019-04-16

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2019-04-16

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2019-04-16

K-0912

D · No harm found

Have power receptacles that are properly grounded.

Corrected 2019-04-16

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-04-16

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 365520.

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 92 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

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Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered