Home›Browse›Massachusetts›Plymouth›Plymouth Harborside Healthcare

Nursing homeFAID #5723

Plymouth Harborside Healthcare

19 OBERY STREET, PLYMOUTH, MA, 02360

(508) 747-4790

www.nextstephc.com

101 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · Plymouth Harborside HealthCare

Address

19 Obery Street

Plymouth, MA 02360

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Public record summary

What we can show you for free.

Bed capacity

101

CMS facility ID

225284

Care type

Nursing home

County

Plymouth

Facility name

Plymouth Harborside Healthcare

Street address

19 OBERY STREET

City / state / ZIP

Plymouth, MA 02360

Phone

(508) 747-4790

Website

www.nextstephc.com

About this facility — Plymouth Harborside Healthcare

Plymouth Harborside Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Plymouth, Massachusetts. It is licensed for 101 beds — below the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 14 senior care facilities in Plymouth and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Plymouth Harborside Healthcare 65 times across 12 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $321,400 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Next Step Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Dell'anno, Damian

Indirect owner · Officer — since 2017

Next Step Healthcare Llc

Direct owner · Operational control · Additional disclosable party — since 2017

Nguyen, Nina

Operational control · Additional disclosable party — since 2025

Rattan, Rohit

Operational control · Additional disclosable party — since 2023

Stephan, William

Indirect owner · Officer — since 2017

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1985-03-01

CMS overall rating

1 of 5 stars

Health deficiencies

20 at the last standard inspection

Federal fines

$321,400 total

Last standard inspection

2026-02-13

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$553 per day (≈ $16,810/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

69% Medicaid · 6% Medicare · 25% private/other

Occupancy

82% (fiscal year 2023)

Vs. state median

13% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

101

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-08Health inspectionComplaint-triggered1 citation

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-06-19

2026-02-13Health inspection13 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2026-03-06

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2026-03-06

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2026-03-06

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-03-06

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-03-06

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-03-06

F-0689

J · Immediate jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-03-06

F-0699

E · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2026-03-06

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-06

F-0847

E · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2026-03-06

F-0848

E · No harm found

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Corrected 2026-03-06

F-0867

F · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2026-03-06

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-03-06

8 earlier / fire-safety inspections (51 citations)

2025-12-04Health inspectionComplaint-triggered1 citation

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-12-26

2025-09-16Health inspectionComplaint-triggered3 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-10-06

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-10-06

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-10-06

2025-08-05Health inspectionComplaint-triggered2 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-08-22

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-08-22

2024-10-23Health inspection14 citations

F-0645

B · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-11-25

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-11-25

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-11-15

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-11-15

F-0686

E · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-11-15

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-11-15

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-11-15

F-0699

E · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-11-15

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-11-15

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-11-15

F-0804

F · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-11-15

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-11-15

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-11-15

F-0881

E · No harm found

Implement a program that monitors antibiotic use.

Corrected 2024-11-15

2023-11-14Health inspectionComplaint-triggered2 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-12-06

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-06

2023-10-11Health inspectionComplaint-triggered2 citations

F-0678

J · Immediate jeopardyFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2023-10-21

F-0726

J · Immediate jeopardyFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2023-10-21

2023-08-30Health inspection21 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-10-02

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2023-10-23

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2023-10-02

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-10-02

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-10-23

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-10-02

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-10-02

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-10-02

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-10-02

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-10-02

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-23

F-0690

E · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-10-02

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2023-10-02

F-0712

E · No harm found

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Corrected 2023-10-02

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-10-02

F-0758

E · No harm found

Corrected 2023-10-02

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-10-02

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-10-02

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-10-02

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2023-10-02

F-0887

E · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2023-10-02

2023-08-30Fire-safety inspection6 citations

E-0039

E · No harm found

Conduct testing and exercise requirements.

Corrected 2023-10-20

E-0041

D · No harm found

Implement emergency and standby power systems.

Corrected 2023-10-20

K-0352

D · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2023-10-20

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-20

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-10-20

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-20

Federal penalties

2026-02-13Fine$70,811

2025-09-16Fine$197,977

2025-08-05Fine$10,358

2023-11-14Fine$11,638

2023-08-30Fine$15,269

2023-08-30Fine$15,347

Total fines$321,400

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225284.

Visitor reviews

What people say on Google.

2.326 ratings on Google

★★★★★Bradford Mallers · 2025-11-11 · via Google
“There very few places I have seen or been in that meet the requirements and level of care I have seen here at Plymouth Harborside healthcare I have been here two weeks now and have several more to go. The staff here is always making rounds and tending to are personal needs. I was very happy when the VA of Brockton sent me here. For my rehabilitation. I have physical therapy and occupational ther…”

★★★★★Jeninne Alexander · 2025-06-17 · via Google
“The staff is amazing! They truly care for their patients and their families. The food is good too! My Mom is in the Dementia Unit and loves everyone. They make sure all the patients get what they need! It is such a good feeling to know she is being taken care of the way she is!”

★Lynette Couture · 2025-11-05 · via Google
“I entered Plymouth Harbor Healthcare (the House Of Pain) for rehab due to multiple fractures in my left leg. The service or services I received In the Physical therapy and Occupational therapy room was Phenomenal! The therapist there worked hand in hand with you to accomplish your goals, so you could achieve a greater goal by going home. As for the rest of the place needs plenty of help! From the…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered