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Nursing homeFAID #10903

Pottstown Skilled Nursing and Rehabilitation Center

724 NORTH CHARLOTTE ST, POTTSTOWN, PA, 19464

(610) 323-1837

www.pottstownnursingandrehab.com

150 licensed beds

CMS rates Pottstown Skilled Nursing and Rehabilitation Center 2 out of 5 overall. Federal inspectors issued 26 citations across 11 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall3/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of Pottstown Skilled Nursing and Rehabilitation Center

Photo via Google · Pottstown Skilled Nursing and Rehabilitation Center

Address

724 North Charlotte St

Pottstown, PA 19464

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Public record summary

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Bed capacity

150

CMS facility ID

395402

Care type

Nursing home

County

Montgomery

Facility name

Pottstown Skilled Nursing and Rehabilitation Center

Street address

724 NORTH CHARLOTTE ST

City / state / ZIP

Pottstown, PA 19464

Phone

(610) 323-1837

Website

www.pottstownnursingandrehab.com

About this facility — Pottstown Skilled Nursing and Rehabilitation Center

Pottstown Skilled Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Pottstown, Pennsylvania. It is licensed for 150 beds — above the median for skilled nursing facilities in Pennsylvania (119 beds).

It is one of 8 senior care facilities in Pottstown and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Genesis Healthcare, a group of 183 facilities on this site.

Federal inspectors have cited Pottstown Skilled Nursing and Rehabilitation Center 26 times across 11 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Genesis Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Genesis Pm Pa Operations Llc

Direct owner — 100% stake — since 2022

Berg, Michael

Officer — since 2022

Bridgeford, Laura

Officer — since 2024

Fc-gen Operations Investment Llc

Indirect owner — since 2022

Feick, Dean

Operational control · Additional disclosable party — since 2023

Gen Operations I Llc

Indirect owner — since 2022

Gen Operations Ii Llc

Indirect owner — since 2022

Genesis Healthcare Inc

Indirect owner — since 2022

Genesis Healthcare Llc

Indirect owner — since 2022

Genesis Holdings Llc

Indirect owner — since 2022

Ghc Holdings Llc

Indirect owner — since 2022

Mendelson, Avi

Officer — since 2024

Morris, Diane

Operational control · Additional disclosable party — since 2023

Sun Healthcare Group Inc

Indirect owner — since 2022

Whitman, Arnold

Indirect owner — since 2022

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1978-02-08

CMS overall rating

2 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-05-29

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$464 per day (≈ $14,110/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

78% Medicaid · 10% Medicare · 12% private/other

Occupancy

79% (fiscal year 2024)

Vs. state median

12% above the PA median of $415/day — full state cost breakdown

Services & coverage

Licensed beds

150

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-07-13Health inspectionComplaint-triggered1 citation

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-08-04

2026-05-29Health inspection6 citations

F-0628

C · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-06-23

F-0640

D · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2026-06-23

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-06-23

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-06-23

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2026-06-23

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-06-23

7 earlier / fire-safety inspections (19 citations)

2026-02-24Health inspectionComplaint-triggered1 citation

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-10

2026-01-21Health inspectionComplaint-triggered2 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-02-10

F-0732

C · No harm foundFrom a complaint

Post nurse staffing information every day.

Corrected 2026-02-10

2025-09-12Health inspectionComplaint-triggered1 citation

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-10-01

2025-08-12Health inspectionComplaint-triggered1 citation

F-0732

C · No harm foundFrom a complaint

Post nurse staffing information every day.

2025-04-10Health inspection7 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-05-13

F-0575

C · No harm found

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

Corrected 2025-05-13

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-05-13

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-05-13

F-0690

E · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-05-13

F-0742

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2025-05-13

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-05-13

2024-06-27Health inspection5 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-07-26

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-07-26

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-26

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-07-26

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-07-26

2025-04-10Fire-safety inspection2 citations

E-0037

C · No harm found

Establish staff and initial training requirements.

Corrected 2025-06-10

E-0039

C · No harm found

Conduct testing and exercise requirements.

Corrected 2025-06-10

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 395402.

Quality of care & staffing

How it compares in Pennsylvania.

Inspection citations, 3 years

More than 32% of nursing homes in the state

State median: 37

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.5

Higher than 36% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

54%

Higher than 76% of nursing homes in the state

State median: 45%

Resident outcomes

On 21 federal quality measures, this facility does better than the Pennsylvania average on 5 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	33.9%	16.4%	13.5%	Worse than state
Lose too much weight	5.2%	6.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	1.4%	0.6%	0.7%	Worse than state
With a urinary tract infection	1.8%	1.4%	1.5%	Worse than state
Have depressive symptoms	33.3%	13.8%	13.5%	Worse than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	2.9%	3.1%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	94.7%	87.8%	93.7%	Near state average
Ability to walk independently worsened	36.7%	15.4%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	21.9%	20.1%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	100.0%	93.7%	95.3%	Near state average
With pressure ulcers	4.3%	4.7%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	25.4%	25.0%	18.3%	Near state average
Received an antipsychotic medication	17.9%	17.6%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	1.86	1.50	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.30	1.13	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	94.5%	70.8%	82.3%	Better than state
Newly received an antipsychotic medication	1.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	92.6%	70.9%	80.1%	Better than state
Were rehospitalized after a nursing home admission	23.4%	22.0%	23.4%	Near state average
Had an outpatient emergency department visit	15.6%	9.5%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0584 2 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0686 2 inspections. Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-0684 2 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0732 2 inspections. Post nurse staffing information every day.

What its owners also hold

Genesis Healthcare Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Gen Operations Ii Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Gen Operations I Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Genesis Healthcare Inc has an ownership stake on file at 161 nursing homes, averaging 2.4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Pennsylvania

Licensing: Pennsylvania Department of Health
File a complaint: 800-254-5164 · Online
Long-Term Care Ombudsman: 717-783-8975. A free advocate for residents and families.
Adult Protective Services: 800-490-8505. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Pottstown Hospital, about 1.7 miles. CMS rating 2 of 5.
Phoenixville Hospital, about 11 miles. CMS rating 3 of 5.
Paoli Hospital, about 17 miles. CMS rating 5 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Manatawny Center for Rehabilitation and Nursing, Pottstown, about 2.7 miles. CMS rating 3 of 5.
Sanatoga Center, Pottstown, about 3.2 miles. CMS rating 4 of 5.
Frederick Living - Cedarwood, Frederick, about 5.5 miles. CMS rating 5 of 5.
Kadima Rehabilitation & Nursing At Pottstown, Pottstown, about 6.4 miles. CMS rating 1 of 5.
Southeastern Pennsylvania Veteran's Center, Spring City, about 6.9 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

4.0133 ratings on Google

★★★★★Rhonda Taylor · 2026-05-07 · via Google
“TRACY VELLA allowed me to have the most professional experience at this facility for my mom. I am a RN and I know quality and professionalism when I experiencie it. She has been a beacon of light for my mother's healthcare during her difficult time. Any questions I needed resolved, she is definitely the go to person. She knows her job extremely well. This facility should be honored to have her re…”

★★★★★sonny goda · 2026-06-02 · via Google
“The staff and management clearly care about their patients and residents. The front desk staff are always very friendly and helpful. The nurses have taken the time to know my mother's condition and keep an eye on her and consistently know how her state is, and had been overnight. My concerns have been addressed whenever I bring them up, and management has been available and receptive whenever I ne…”

★★★★★Linda Spuhler · 2026-02-09 · via Google
“Tracy Vella was able to get a previous patient Medicaid after numerous months and attempts. Every time she supplied them with the needed information, Medicaid wanted more and more. It was an uphill battle. Tracy's persistence never weakened. At times I had to contact her after hours, her determination was remarkable. Thanks to Tracy's tenacity she finally won the battle and Pottstown Skilled N…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

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Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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