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Nursing homeFAID #6097

Regency At Waterford

1901 N TELEGRAPH RD, WATERFORD, MI, 48328

(248) 836-1000

www.cienahealthcare.com/locations/regency-at-waterford

150 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Regency at Waterford

Address

1901 N Telegraph Rd

Waterford, MI 48328

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Public record summary

What we can show you for free.

Bed capacity

150

CMS facility ID

235260

Care type

Nursing home

County

Oakland

Facility name

Regency At Waterford

Street address

1901 N TELEGRAPH RD

City / state / ZIP

Waterford, MI 48328

Phone

(248) 836-1000

Website

www.cienahealthcare.com/locations/regency-at-waterford

About this facility — Regency At Waterford

Regency At Waterford is a Medicare/Medicaid-certified skilled nursing facility in Waterford, Michigan. It is licensed for 150 beds — well above the median for skilled nursing facilities in Michigan (100 beds).

It is one of 14 senior care facilities in Waterford and 423 skilled nursing facilities across Michigan. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Regency At Waterford 64 times across 12 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Ciena Healthcare/laurel Health Care

Ownership type

For profit - Corporation

Registered owners & officers

Avery, Scott

Operational control · Additional disclosable party — since 2022

Ciena Healthcare Management Inc

Operational control · Additional disclosable party — since 2011

Deutsch, Neal

Additional disclosable party — since 2025

Gardina, Anna

Additional disclosable party — since 2025

Khan, Anis

Governing body · Operational control · Additional disclosable party — since 2011

Mohammad a Qazi Living Trust Dated 09/26/97

Additional disclosable party — since 2011

Patel, Purvaj

Operational control · Additional disclosable party — since 2025

Qazi, Mohammad

Governing body · Operational control · Additional disclosable party — since 2011

Regulatory standing

Licensed / certified since

1976-01-01

CMS overall rating

1 of 5 stars

Health deficiencies

26 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-05-22

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$708 per day (≈ $21,520/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

0% Medicaid · 5% Medicare · 96% private/other

Occupancy

62% (fiscal year 2023)

Vs. state median

52% above the MI median of $466/day — full state cost breakdown

Services & coverage

Licensed beds

150

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-27Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-06-18

2026-01-14Health inspectionComplaint-triggered1 citation

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-02-04

9 earlier / fire-safety inspections (62 citations)

2025-09-10Health inspectionComplaint-triggered1 citation

F-0583

D · No harm foundFrom a complaint

Keep residents' personal and medical records private and confidential.

Corrected 2025-10-06

2025-05-22Health inspection23 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-06-26

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2025-06-26

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-06-26

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-06-26

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-06-26

F-0607

E · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-06-26

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-26

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-06-26

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-06-26

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-26

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-06-26

F-0688

E · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-06-26

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-26

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-06-26

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-06-26

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-06-26

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-06-26

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-06-26

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-06-26

F-0867

F · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2025-06-26

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-26

F-0881

E · No harm found

Implement a program that monitors antibiotic use.

Corrected 2025-06-26

F-0925

F · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2025-06-26

2025-04-10Health inspectionComplaint-triggered3 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-05-08

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-05-08

F-0804

D · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-05-08

2024-10-07Health inspectionComplaint-triggered4 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-11-07

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-11-07

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-11-07

F-0711

E · No harm foundFrom a complaint

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Corrected 2024-11-07

2024-06-12Health inspection15 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-07-11

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2024-07-11

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-07-11

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-07-11

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-07-11

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-07-11

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-11

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-07-11

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-07-11

F-0745

E · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-07-11

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-07-11

F-0761

D · No harm found

Corrected 2024-07-11

F-0810

D · No harm foundFood safety

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Corrected 2024-07-11

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-11

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-07-11

2024-03-20Health inspectionComplaint-triggered3 citations

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-04-11

F-0584

D · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-04-11

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-04-11

2023-07-27Health inspection10 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-08-22

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-08-22

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-08-22

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-08-22

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-08-22

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-08-22

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-08-22

F-0692

G · Actual harm

Provide enough food/fluids to maintain a resident's health.

Corrected 2023-07-21

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-08-22

F-0761

E · No harm found

Corrected 2023-08-22

2025-05-22Fire-safety inspection2 citations

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-06-26

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-06-26

2023-07-27Fire-safety inspection1 citation

K-0781

E · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2023-08-22

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 235260.

Visitor reviews

What people say on Google.

4.1223 ratings on Google

★★★★★Margwyn Dyer · 2026-04-06 · via Google
“To the staff at Regency I would like to thank you from the bottom of my heart for the excellent care my God mother received while she was there. Pearlie Mae was a resident at the facility for 6 years until her recent passing. The entire staff was friendly, compassionate and respectful. I would like to give a special mention to Barbara George and Ki. I could always count on them to help me out wi…”

★Taveri Veneice · 2026-01-14 · via Google
“If you’re looking for honest reviews on this place you won’t find it here, they delete their bad reviews to make it seem like this is a four star facility. This place is literal hell on earth so unless you want your family neglected daily… RUN. The care they have for the residents is NONE from housekeeping all the way to upper “management”. These residents will go days soiled, the CNA’s will tell …”

★★lauretta christy laurettachristy@yahoo.com · 2025-12-25 · via Google
“My husband was in there for rehab, he has Dementia an other medical problems. Regency was not My first choice,I preferred Woodardhills in bloomfieldhills,but they didn't have any openings at the time,Regency staff is lazy, I didn't feel like they gave my husband the full potential therapy in physical therapy that was needed, If I wanted him a nursing home just to lay in bed allday to watch TV he c…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 64 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered