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Nursing homeFAID #8996

Riverpoint Crest Nursing and Rehabilitation Center

2600 OLD CHERRY POINT ROAD, NEW BERN, NC, 28563
(252) 637-4730
riverpointcrest.com
105 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

2600 Old Cherry Point Road
New Bern, NC 28563
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Public record summary

What we can show you for free.
Bed capacity
105
CMS facility ID
345211
Care type
Nursing home
County
Craven
Facility name
Riverpoint Crest Nursing and Rehabilitation Center
Street address
2600 OLD CHERRY POINT ROAD
City / state / ZIP
New Bern, NC 28563
Phone
(252) 637-4730
Website
riverpointcrest.com

About this facility — Riverpoint Crest Nursing and Rehabilitation Center

Riverpoint Crest Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in New Bern, North Carolina. It is licensed for 105 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 37 senior care facilities in New Bern and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Riverpoint Crest Nursing and Rehabilitation Center 22 times across 8 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Principle Long Term Care
Ownership type
For profit - Corporation

Registered owners & officers

Boice, Gale
Officer · Operational control · Additional disclosable party — since 2018
Harris, Pamela
Governing body · Additional disclosable party — since 2022
Hill, Raymond
Indirect owner · Additional disclosable party — since 2011
Hill, Robert
Additional disclosable party — since 2011
Hill, Stephen
Additional disclosable party — since 2011
Johnson, Dianne
Officer — since 2011
Principle Long Term Care, Inc.
Operational control — since 2011
Smith, Deryn
Governing body · Additional disclosable party — since 2021

Regulatory standing

Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1981-10-01
CMS overall rating
3 of 5 stars
Health deficiencies
9 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-09-18
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$331 per day (≈ $10,060/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
67% Medicaid · 10% Medicare · 23% private/other
Occupancy
82% (fiscal year 2023)
Vs. state median
11% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
105
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2025-09-18Health inspectionComplaint-triggered9 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-10-15
F-0553
D · No harm found
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2025-10-14
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2025-10-15
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2025-10-15
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-10-14
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-10-15
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-10-14
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-10-15
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-10-15
2024-09-26Health inspection5 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-10-21
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-10-21
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-10-21
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2024-10-21
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-10-21
3 earlier / fire-safety inspections (8 citations)
2023-08-04Health inspectionComplaint-triggered2 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-08-14
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-08-14
2024-09-26Fire-safety inspection4 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-12-06
K-0281
D · No harm found
Install proper backup exit lighting.
Corrected 2024-12-06
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-12-06
K-0912
D · No harm found
Have power receptacles that are properly grounded.
Corrected 2024-12-06
2023-08-04Fire-safety inspection2 citations
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-09-28
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-09-28
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345211.

Visitor reviews

What people say on Google.
3.02 ratings on Google
★thank u next · 2025-11-08 · via Google

“first month they handed me my check at the nursing home, now they wanna mail it? be so for real. what kind of business plays with people’s money like that? people got bills, babies, and a beauty budget to maintain not time to wait on the post office like it’s cupid”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 22 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered