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Nursing homeFAID #12431

Riverside Lifelong H & R Warwick Forest

1000 OLD DENBEIGH BOULEVARD, NEWPORT NEWS, VA, 23602

(757) 875-2000

www.riversideonline.com/lifelong-health-and-aging/lifelong-health-and-aging/our-communities/warwick-forest/services/skilled-nursing

209 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of RIVERSIDE LIFELONG H & R WARWICK FOREST

Photo via Google · Melissa Quinn

Address

1000 Old Denbeigh Boulevard

Newport News, VA 23602

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Public record summary

What we can show you for free.

Bed capacity

209

CMS facility ID

495071

Care type

Nursing home

County

Newport News City

Facility name

Riverside Lifelong H & R Warwick Forest

Street address

1000 OLD DENBEIGH BOULEVARD

City / state / ZIP

Newport News, VA 23602

Phone

(757) 875-2000

Website

www.riversideonline.com/lifelong-health-and-aging/lifelong-health-and-aging/our-communities/warwick-forest/services/skilled-nursing

About this facility — Riverside Lifelong H & R Warwick Forest

Riverside Lifelong H & R Warwick Forest is a Medicare/Medicaid-certified skilled nursing facility in Newport News, Virginia. It is licensed for 209 beds — well above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 26 senior care facilities in Newport News and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Riverside Lifelong H & R Warwick Forest 66 times across 8 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $10,358 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Riverside Health System

Ownership type

Non profit - Corporation

Registered owners & officers

Alewynse, Joyce

Director — since 2022

Austin, Walter

Officer — since 2012

Bates, Jared

Director — since 2022

Dacey, Michael

Officer — since 2019

Downey, William

Officer — since 2008

Haywood, Barbara

Director — since 2019

Heckler, Edward

Officer — since 2019

Houser, Jason

Director — since 2019

Nelson, Linwood

Managing employee — since 2019

Riverside Healthcare Association, Inc.

Direct owner — since 2010

Smith, Conway

Director — since 2008

Smith, Kirby

Director — since 2008

Tiller, Brooke

Director — since 2022

Verser, Joseph

Director — since 2022

Zeidler, Jeanne

Director — since 2019

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1969-12-26

CMS overall rating

1 of 5 stars

Health deficiencies

33 at the last standard inspection

Federal fines

$10,358 total

Last standard inspection

2023-12-08

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$680 per day (≈ $20,670/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

65% Medicaid · 9% Medicare · 26% private/other

Occupancy

90% (fiscal year 2023)

Vs. state median

70% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

209

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 8:00 AM – 8:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-08-25Health inspectionComplaint-triggered7 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-09-29

F-0658

E · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-09-29

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-09-29

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-09-29

F-0697

E · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-09-29

F-0755

E · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-09-29

F-0849

E · No harm foundFrom a complaint

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2025-09-29

2023-12-08Health inspectionComplaint-triggered26 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-01-22

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2024-01-22

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-01-22

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-01-22

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-01-22

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-01-22

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-01-22

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-01-22

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-01-22

F-0676

E · No harm foundFrom a complaint

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2024-01-22

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-01-22

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-01-22

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-01-22

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-01-22

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-01-22

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-01-22

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-01-22

F-0725

D · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-01-22

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-01-22

F-0745

D · No harm found

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2024-01-22

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-01-22

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-01-22

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-01-22

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-01-22

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-01-22

F-0909

E · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2024-01-22

4 earlier / fire-safety inspections (33 citations)

2020-02-21Health inspection11 citations

F-0561

E · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2020-04-06

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2020-04-06

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2020-04-06

F-0622

E · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2020-04-06

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2020-04-06

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2020-04-06

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2020-04-06

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2020-04-06

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2020-01-15

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2020-04-06

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2020-04-06

2018-08-03Health inspection14 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2018-09-16

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2018-09-16

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2018-09-16

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2018-09-16

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2018-09-16

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2018-09-16

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2018-09-16

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2018-09-16

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2018-09-16

F-0697

G · Actual harm

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2018-09-16

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2018-09-16

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2018-09-16

F-0761

D · No harm found

Corrected 2018-09-16

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2018-09-16

2023-12-08Fire-safety inspection4 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-01-29

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-01-29

K-0500

D · No harm found

Meet other general requirements that are deficient.

Corrected 2024-01-29

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-01-29

2018-08-03Fire-safety inspection4 citations

E-0018

C · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2018-09-16

E-0026

C · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2018-09-16

K-0300

C · No harm found

Meet other general requirements that are deficient.

Corrected 2018-09-25

K-0324

B · No harm found

Provide properly protected cooking facilities.

Corrected 2018-09-25

Federal penalties

2025-08-25Fine$10,358

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495071.

Visitor reviews

What people say on Google.

3.262 ratings on Google

★★Joseph Legan · 2026-07-22 · via Google
“My mom was there for 3 weeks. The physical therapy was top notch. There were a couple of nursing personnel who also were ( Blair). But overall the place seems to be "striving for mediocrity". If there is a big issue I think the doctors would catch it but minor ones like repeat labs float right on by unless you remind them. They don't push any communication to you. You have to pull everythin…”

★★★Lisa Michelle · 2026-06-16 · via Google
“The rehab staff is awesome!!! The wound care staff does not check & change the wounds unless the family or primary care doctor asks them to do do. The buildings are too hot!!! Please turn off the heat & turn on the air conditioner. No one greets you or makes the family feel welcomed when checking into the main desk.”

★★★★★Mrs.Shanita Lowery · 2025-12-06 · via Google
“Thank you from the bottom of my heart! Given the circumstances, our family couldn’t have asked for a better experience. We knew we were nearing the end of my grandmother’s journey, and I am so grateful that God placed her in the hands of so many angels. Every single person we came in contact with was phenomenal—truly caring, patient, gentle, and full of compassion. The staff here is the real deal.…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered