Home›Browse›Utah›Payson›Rocky Mountain Care - Maple Dell

Nursing homeFAID #12335

Rocky Mountain Care - Maple Dell

55 SOUTH PROFESSIONAL WAY, PAYSON, UT, 84651

(801) 465-9211

76 licensed beds

CMS rates Rocky Mountain Care - Maple Dell 2 out of 5 overall. Federal inspectors issued 86 citations across 8 inspections in the last three years, with $12,735 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall1/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

55 South Professional Way

Payson, UT 84651

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Public record summary

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Bed capacity

CMS facility ID

465129

Care type

Nursing home

County

Utah

Facility name

Rocky Mountain Care - Maple Dell

Street address

55 SOUTH PROFESSIONAL WAY

City / state / ZIP

Payson, UT 84651

Phone

(801) 465-9211

About this facility — Rocky Mountain Care - Maple Dell

Rocky Mountain Care - Maple Dell is a Medicare/Medicaid-certified skilled nursing facility in Payson, Utah. It is licensed for 76 beds — below the median for skilled nursing facilities in Utah (90 beds).

It is one of 5 senior care facilities in Payson and 97 skilled nursing facilities across Utah. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Rocky Mountain Care, a group of 10 facilities on this site.

Federal inspectors have cited Rocky Mountain Care - Maple Dell 86 times across 8 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $12,735 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Rocky Mountain Care

Ownership type

For profit - Corporation

Registered owners & officers

Canyonlands Health Care Special Service District

Direct owner — 100% stake — since 2025

Ballantyne, Kenneth

Director — since 2025

Bangerte, Nathan

Governing body — since 2025

Bangerter, Edward

Governing body · Additional disclosable party — since 2019

Bangerter, Johnathan

Governing body · Additional disclosable party — since 2019

Cook, Daniel

Director — since 2023

Darby, Megan

Governing body — since 2025

Dej Payson Operating Llc

Operational control · Additional disclosable party — since 2025

Gatherum, Jason

Governing body — since 2025

Irby, Martha

Officer — since 2022

Knuteson, Tawny

Director — since 2025

Langianese, Joette

Director — since 2022

Lyman, Colette

Officer — since 2022

Mccandless, Melodie

Officer — since 2025

Neves, Courtney

Governing body — since 2025

Parsons, Weston

Operational control · Additional disclosable party — since 2024

Rocky Mountain Care Llc

Additional disclosable party — since 2025

Schellenberg, Matthew

Operational control · Additional disclosable party — since 2024

Snowball, Kelly

Governing body — since 2025

Trujillo, Camille

Director — since 2025

Regulatory standing

Federal court records

1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1992-03-26

CMS overall rating

2 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

$12,735 total

Last standard inspection

2024-08-28

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$395 per day (≈ $12,010/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

68% Medicaid · 5% Medicare · 27% private/other

Occupancy

56% (fiscal year 2023)

Vs. state median

13% below the UT median of $456/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-05Health inspectionComplaint-triggered1 citation

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-03-28

2024-08-28Health inspectionComplaint-triggered12 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-10-09

F-0610

E · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-10-09

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-10-09

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-10-09

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-10-09

F-0801

D · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2024-10-09

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-10-09

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-10-09

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-10-09

F-0867

E · No harm foundFrom a complaint

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-10-09

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-10-09

F-0925

E · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2024-10-09

5 earlier / fire-safety inspections (73 citations)

2022-10-03Health inspection34 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-11-11

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2022-11-11

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2022-11-11

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-11-11

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2022-11-11

F-0600

E · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2022-11-11

F-0609

E · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2022-11-11

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2022-11-11

F-0638

E · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2022-11-11

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-11-11

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2022-11-11

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-11-11

F-0676

E · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2022-11-11

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-11-11

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-11-11

F-0690

G · Actual harm

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-11-11

F-0697

G · Actual harm

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2022-11-11

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-11-11

F-0725

G · Actual harm

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2022-11-11

F-0745

G · Actual harm

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Corrected 2022-11-11

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-11-11

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-11-11

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2022-11-11

F-0761

E · No harm found

Corrected 2022-11-11

F-0770

E · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2022-11-11

F-0773

D · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2022-11-11

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2022-11-11

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-11-11

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2022-11-11

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-11-11

F-0881

D · No harm found

Implement a program that monitors antibiotic use.

Corrected 2022-11-11

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2022-11-11

F-0887

E · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2022-11-11

F-0888

D · No harm found

Ensure staff are vaccinated for COVID-19

Corrected 2022-11-11

2021-07-21Health inspection33 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2021-09-30

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2021-09-30

F-0561

E · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2021-09-30

F-0563

E · No harm found

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Corrected 2021-09-30

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2021-09-30

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2021-09-30

F-0636

E · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2021-09-30

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2021-09-30

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2021-09-30

F-0661

D · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2021-09-30

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2021-09-30

F-0680

E · No harm found

Ensure the activities program is directed by a qualified professional.

Corrected 2021-09-30

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2021-09-30

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2021-09-30

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2021-09-30

F-0726

E · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2021-09-30

F-0729

D · No harm found

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

Corrected 2021-09-30

F-0732

E · No harm found

Post nurse staffing information every day.

Corrected 2021-09-30

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2021-09-30

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2021-09-30

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2021-09-30

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2021-09-30

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2021-09-30

F-0770

D · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2021-09-30

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2021-09-30

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2021-09-30

F-0835

E · No harm found

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Corrected 2021-09-30

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2021-09-30

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2021-09-30

F-0880

L · Immediate jeopardy

Provide and implement an infection prevention and control program.

Corrected 2021-09-30

F-0882

F · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2021-09-30

F-0885

E · No harm found

Report COVID19 data to residents and families.

Corrected 2021-09-30

F-0887

D · No harm found

Corrected 2021-09-30

2024-08-28Fire-safety inspection4 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-10-09

K-0100

D · No harm found

Meet other general requirements.

Corrected 2024-09-03

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-10-09

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2024-10-09

2022-10-03Fire-safety inspection1 citation

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-11-11

2021-07-21Fire-safety inspection1 citation

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-07-25

Federal penalties

2026-05-05Fine$12,735

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 465129.

Quality of care & staffing

How it compares in Utah.

Inspection citations, 3 years

More than 97% of nursing homes in the state

State median: 27

Federal fines, 3 years

$12,735

More than 59% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.6

Higher than 38% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

48%

Higher than 41% of nursing homes in the state

State median: 51%

Resident outcomes

On 19 federal quality measures, this facility does better than the Utah average on 7 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	17.0%	10.7%	13.5%	Worse than state
Lose too much weight	2.8%	3.3%	5.1%	Better than state
With a catheter inserted and left in their bladder	1.5%	0.6%	0.7%	Worse than state
With a urinary tract infection	3.5%	1.9%	1.5%	Worse than state
Have depressive symptoms	31.7%	16.9%	13.5%	Worse than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	7.0%	2.5%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	97.8%	93.7%	Near state average
Ability to walk independently worsened	22.3%	12.7%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	31.5%	25.8%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	98.2%	95.3%	Near state average
With pressure ulcers	2.3%	3.8%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	27.5%	20.3%	18.3%	Worse than state
Received an antipsychotic medication	7.1%	13.8%	15.4%	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	99.3%	94.1%	82.3%	Near state average
Newly received an antipsychotic medication	0.0%	1.1%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	100.0%	92.2%	80.1%	Near state average
Were rehospitalized after a nursing home admission	12.8%	17.0%	23.4%	Better than state
Had an outpatient emergency department visit	4.6%	11.5%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0755 3 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0867 3 inspections. Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0760 2 inspections. Ensure that residents are free from significant medication errors.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Verify & compare

Where to check, and what's nearby.

Who to contact in Utah

Licensing: Utah Department of Health and Human Services, Division of Licensing and Background Checks, Office of Licensing
File a complaint: 801-890-2007 · Online
Long-Term Care Ombudsman: 877-424-4640. A free advocate for residents and families.
Adult Protective Services: 800-371-7897. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Mountain View Hospital, about 0.3 miles. CMS rating 5 of 5.
Utah State Hospital, about 14 miles.
Intermountain Health Utah Valley Hospital, about 14 miles. CMS rating 5 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Mervyn Sharp Bennion Central Utah Veterans Home, Payson, about 1.3 miles. CMS rating 5 of 5.
Advanced Health Care of Salem, Salem, about 2.8 miles. CMS rating 5 of 5.
Spanish Fork Rehabilitation and Nursing, Spanish Fork, about 5.6 miles. CMS rating 4 of 5.
Stonehenge of Springville, Springville, about 8.7 miles. CMS rating 5 of 5.
Provo Rehabilitation and Nursing, Provo, about 14 miles. CMS rating 1 of 5.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 86 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered