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Nursing homeFAID #5358

Ross Manor

758 BROADWAY, BANGOR, ME, 04401

(207) 941-8400

www.ross-manor.com

103 licensed beds

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

758 Broadway

Bangor, ME 04401

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Public record summary

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Bed capacity

103

CMS facility ID

205064

Care type

Nursing home

County

Penobscot

Facility name

Ross Manor

Street address

758 BROADWAY

City / state / ZIP

Bangor, ME 04401

Phone

(207) 941-8400

Website

www.ross-manor.com

About this facility — Ross Manor

Ross Manor is a Medicare/Medicaid-certified skilled nursing facility in Bangor, Maine. It is licensed for 103 beds — above the median for skilled nursing facilities in Maine (72 beds).

It is one of 29 senior care facilities in Bangor and 78 skilled nursing facilities across Maine. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Ross Manor 50 times across 11 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $8,018 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Wanda Pelkey

Parent company

First Atlantic Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Bowden, Kenneth

Additional disclosable party — since 2019

Coffin, Craig

Indirect owner · Trustee · Additional disclosable party — since 2019

Eastern Maine Medical Center

Additional disclosable party — since 2018

Edgecomb, Janet

Operational control · Additional disclosable party — since 2024

First Atlantic Corporation

Direct owner · Additional disclosable party — since 1987

First Atlantic Healthcare Inc

Operational control · Additional disclosable party — since 1987

Fridman, Fred

Operational control · Additional disclosable party — since 2024

Maine Medical Consultants Pc

Additional disclosable party — since 2024

Otis-higgins, Andrea

Officer · Operational control · Additional disclosable party — since 2015

Pelkey, Wanda

Officer · Operational control · Additional disclosable party — since 2024

Regulatory standing

Licensed / certified since

1991-01-28

CMS overall rating

5 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

$8,018 total

Last standard inspection

2025-04-17

Nurse staffing

4.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$410 per day (≈ $12,460/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

32% Medicaid · 12% Medicare · 56% private/other

Occupancy

91% (fiscal year 2023)

Vs. state median

7% below the ME median of $442/day — full state cost breakdown

Services & coverage

Licensed beds

103

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-04-17Health inspection8 citations

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-05-23

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-05-23

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-05-23

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-05-23

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-05-23

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-05-23

F-0842

B · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-05-23

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-05-23

2025-02-05Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-03-11

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-11

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-03-11

7 earlier / fire-safety inspections (39 citations)

2024-12-04Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-01-21

2024-09-12Health inspectionComplaint-triggered1 citation

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-09-03

2024-05-16Health inspectionComplaint-triggered10 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-06-28

F-0551

D · No harm foundFrom a complaint

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2024-06-28

F-0578

D · No harm foundFrom a complaint

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-06-28

F-0640

B · No harm foundFrom a complaint

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2024-06-28

F-0644

D · No harm foundFrom a complaint

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-06-28

F-0676

D · No harm foundFrom a complaint

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2024-06-28

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-06-28

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-06-28

F-0711

D · No harm foundFrom a complaint

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Corrected 2024-06-28

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-06-28

2024-03-11Health inspectionComplaint-triggered3 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-04-22

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-04-22

F-0676

D · No harm foundFrom a complaint

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2024-04-22

2023-02-16Health inspection12 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2023-03-31

F-0602

E · No harm found

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2023-03-31

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-03-31

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-03-31

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-03-31

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-03-31

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2023-03-31

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-03-31

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2023-03-31

F-0758

D · No harm found

Corrected 2023-03-31

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-03-31

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2023-03-31

2025-04-17Fire-safety inspection11 citations

K-0271

D · No harm found

Have exits that are accessible at all times.

Corrected 2025-04-29

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-05-02

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-06-12

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2025-05-15

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-05-09

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2025-05-09

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-05-02

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-05-02

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2025-05-09

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-06-12

K-0920

F · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-05-09

2023-02-16Fire-safety inspection1 citation

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-02-22

Federal penalties

2024-09-12Fine$8,018

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 205064.

Visitor reviews

What people say on Google.

3.634 ratings on Google

★★★★★Brittney Salisbury · 2026-04-06 · via Google
“For multiple years now, Ross Manor has given my grandmother an astounding level of care. All the staff has been caring, compassionate, educated and professional. Would recommend to anyone who cares deeply about their elderly family members care.”

★★★Timothy Morris · 2026-05-27 · via Google
“My aunt is Engle place memory unit at Ross manor The unit is clean and safe . The only problems we have is they keep losing her clothing even when it’s marked and for the most part the supervisor listens to her .”

★Ace of Taste · 2026-04-23 · via Google
“This place was a terrible experience. The person that was in for rehabbed and get rehab because people are out sick and they didn't have anybody to perform the rehab. She had a way to couple extra days and then got sent to the hospital because they didn't check it or lungs or fill them with fluid so she had to go to icu. Terrible experience”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 50 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Federal NPI Registry (NPPES)

NPI 1790910883

Monthly federal file

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered