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Nursing homeFAID #12694

Star City Rehabilitation and Nursing

1047 MECCA STREET NE, ROANOKE, VA, 24012
(540) 924-0100
starcityrehab.com
116 licensed beds
★★★★★2/5CMS Five-Star overall3/5 health inspections1/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of STAR CITY REHABILITATION AND NURSING
Photo via Google · Richfield Living - Roanoke Campus

Public record summary

What we can show you for free.
Bed capacity
116
CMS facility ID
495427
Care type
Nursing home
County
Roanoke City
Facility name
Star City Rehabilitation and Nursing
Street address
1047 MECCA STREET NE
City / state / ZIP
Roanoke, VA 24012
Phone
(540) 924-0100
Website
starcityrehab.com

About this facility — Star City Rehabilitation and Nursing

Star City Rehabilitation and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Roanoke, Virginia. It is licensed for 116 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 34 senior care facilities in Roanoke and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Star City Rehabilitation and Nursing 37 times across 6 inspections in the last three years, including 9 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Eastern Healthcare Group
Ownership type
For profit - Corporation

Registered owners & officers

Va Snf Operations Holdings Llc
Direct owner — 100% stake — since 2023
Lyam Family Trust
Indirect owner — 50% stake — since 2023
Shapiro, Akiva
Officer — since 2023
Vanhousen, Susan
Managing employee — since 2023

Regulatory standing

Licensed / certified since
2021-09-08
CMS overall rating
2 of 5 stars
Health deficiencies
9 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-02-14
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$476 per day (≈ $14,470/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
52% Medicaid · 18% Medicare · 31% private/other
Occupancy
71% (fiscal year 2023)
Vs. state median
19% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds
116
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 9 food-safety citations on its three-year record — flagged below among the inspections.
2025-02-18Health inspectionComplaint-triggered15 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-03-25
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-03-25
F-0660
D · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2025-03-25
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-03-25
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-03-25
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-03-25
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-25
F-0770
D · No harm foundFrom a complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2025-03-25
F-0800
E · No harm foundFood safetyFrom a complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected 2025-03-25
F-0802
E · No harm foundFood safetyFrom a complaint
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2025-03-25
F-0803
E · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-03-25
F-0809
E · No harm foundFood safetyFrom a complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2025-03-25
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-25
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-03-25
F-0865
E · No harm foundFrom a complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2025-03-25
2024-11-08Health inspectionComplaint-triggered7 citations
F-0636
D · No harm foundFrom a complaint
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2024-12-12
F-0638
D · No harm foundFrom a complaint
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2024-12-12
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-12-12
F-0803
E · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-12-12
F-0804
E · No harm foundFood safetyFrom a complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2024-12-12
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-12-12
F-0925
E · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2024-12-12
2 earlier / fire-safety inspections (15 citations)
2024-02-14Health inspection9 citations
F-0567
D · No harm found
Honor the resident's right to manage his or her financial affairs.
Corrected 2024-04-18
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-04-18
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2024-04-18
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-04-18
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-04-18
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2024-04-18
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-04-18
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-04-18
F-0887
E · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2024-04-18
2024-02-14Fire-safety inspection6 citations
E-0006
D · No harm found
Conduct risk assessment and an All-Hazards approach.
Corrected 2024-04-18
E-0031
D · No harm found
Provide emergency officials' contact information.
Corrected 2024-04-18
E-0037
E · No harm found
Establish staff and initial training requirements.
Corrected 2024-04-18
E-0039
D · No harm found
Conduct testing and exercise requirements.
Corrected 2024-04-18
K-0341
D · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2024-02-28
K-0932
D · No harm found
Meet other general requirements.
Corrected 2024-02-28
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495427.

Visitor reviews

What people say on Google.
3.991 ratings on Google
★★★★★Benjamin Hatcher · 2026-07-19 · via Google

“To the Wonderful Laundry Lady at Star City Nursing Facility, I wanted to take a moment to recognize the incredible young lady with the long hair who works so faithfully in the laundry department at Star City Nursing Facility. My great aunt is a resident on the Rainbow Floor, and although many people may not realize it, the work you do makes such a meaningful difference in the lives of the resid…”

★★★★★Juan Lopez · 2026-04-15 · via Google

“I’ve been really impressed with Star City Rehab. The building itself is beautiful, very clean, updated, and just feels welcoming the second you walk in. But what stood out to me the most was the staff. Everyone I interacted with was kind, patient, and genuinely cared about the people there. You can tell they take pride in their work and want residents to feel comfortable and well taken care of. …”

★Tyler Blount · 2026-06-30 · via Google

“I don’t ever leave reviews, but I was extremely disappointed to hear about the kind of treatment my Aunt is receiving at your facility. Based on what our family has experienced and been told, communication is poor, staff responsiveness is inconsistent, and there appears to be a shocking lack of adequate attention to resident care and safety. We have had serious concerns about how often she is che…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 37 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered