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Nursing homeFAID #7434

Sunterra Springs Independence

19200 E 37TH TERRACE S, INDEPENDENCE, MO, 64057

(816) 335-3008

38 licensed beds

CMS rates Sunterra Springs Independence 5 out of 5 overall. Federal inspectors issued 32 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall4/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

19200 E 37th Terrace S

Independence, MO 64057

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Public record summary

What we can show you for free.

Bed capacity

State license

053229

CMS facility ID

265864

Care type

Nursing home

Facility name

Sunterra Springs Independence

Street address

19200 E 37TH TERRACE S

City / state / ZIP

Independence, MO 64057

Phone

(816) 335-3008

State license #

053229

About this facility — Sunterra Springs Independence

Sunterra Springs Independence is a Medicare/Medicaid-certified skilled nursing facility in Independence, Missouri. It is licensed for 38 beds — well below the median for skilled nursing facilities in Missouri (97 beds).

It is one of 31 senior care facilities in Independence and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Sunterra Springs Independence 32 times across 8 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Sunterra Independence Oc, Llc

Parent company

Sunterra Springs

Ownership type

For profit - Limited Liability company

Administrator

Elena Stephens

Registered owners & officers

Ball Ventures Llc

Indirect owner — since 2025

Ball, Allen

Indirect owner — since 2025

Ball, Connie

Indirect owner — since 2025

Bangerte, Nathan

Indirect owner · Governing body — since 2025

Bangerter, Dee

Indirect owner — since 2025

Bangerter, Edward

Indirect owner · Governing body — since 2025

Bangerter, Johnathan

Indirect owner · Governing body — since 2025

Bv Operations Llc.

Indirect owner — since 2025

Bv Pac Holdings Llc

Indirect owner · Additional disclosable party — since 2025

Darby, Megan

Governing body — since 2025

Dlb Legacy Llc

Indirect owner · Additional disclosable party — since 2025

Gatherum, Jason

Governing body · Operational control — since 2025

Hansen, Kent

Governing body — since 2025

Neves, Courtney

Governing body — since 2025

Owens, Jon

Governing body — since 2025

Rmc Enterprises Llc

Direct owner · Additional disclosable party — since 2025

Rmce Operations Llc

Indirect owner — since 2026

Rocky Mountain Care Llc

Additional disclosable party — since 2025

Shrader, Richard

Indirect owner — since 2025

Snowball, Kelly

Governing body — since 2025

Stephens, Elena

Operational control · Additional disclosable party — since 2025

Stevens, Gary

Operational control — since 2025

Tadakamalla, Malathi

Operational control · Additional disclosable party — since 2017

Regulatory standing

Licensed / certified since

2017-11-17

License expires

2026-11-16

CMS overall rating

5 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-02-10

Nurse staffing

4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$537 per day (≈ $16,320/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

0% Medicaid · 57% Medicare · 43% private/other

Occupancy

87% (fiscal year 2023)

Vs. state median

109% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

Licensed as

SNF

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-02-10Health inspection3 citations

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-03-27

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-03-27

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-27

2024-12-10Health inspectionComplaint-triggered1 citation

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-01-15

6 earlier / fire-safety inspections (28 citations)

2023-12-26Health inspectionComplaint-triggered1 citation

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-12-02

2023-06-08Health inspection10 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-07-21

F-0607

E · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-07-21

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2023-07-21

F-0661

D · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2023-07-21

F-0678

E · No harm found

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2023-07-21

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-07-21

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-07-21

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-07-21

F-0847

E · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2023-07-21

F-0848

E · No harm found

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Corrected 2023-07-21

2021-09-29Health inspection7 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2021-11-12

F-0602

D · No harm found

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2021-11-12

F-0609

E · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2021-11-12

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2021-11-12

F-0678

D · No harm found

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2021-11-12

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2021-11-12

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2021-11-12

2025-02-10Fire-safety inspection2 citations

K-0351

F · No harm found

Install an approved automatic sprinkler system.

K-0900

F · No harm found

Meet Health Care Facilities Code mechanical requirements.

Corrected 2025-03-27

2023-06-08Fire-safety inspection2 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-07-21

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-07-21

2021-09-29Fire-safety inspection6 citations

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2021-12-23

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2021-11-12

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2021-11-12

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2021-11-12

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2021-11-12

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-11-12

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265864.

Quality of care & staffing

How it compares in Missouri.

Inspection citations, 3 years

More than 24% of nursing homes in the state

State median: 50

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

4.1

Higher than 86% of nursing homes in the state

State median: 3.4

Nursing staff turnover, annual

67%

Higher than 76% of nursing homes in the state

State median: 57%

Resident outcomes

On 5 federal quality measures, this facility does better than the Missouri average on 4 and worse on 0. Differences within 10% of the average are shown as near average.

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	99.5%	65.7%	82.3%	Better than state
Newly received an antipsychotic medication	0.5%	2.1%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	93.2%	61.4%	80.1%	Better than state
Were rehospitalized after a nursing home admission	25.2%	25.7%	23.4%	Near state average
Had an outpatient emergency department visit	8.5%	13.4%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

K-0351 2 inspections. Install an approved automatic sprinkler system.
F-0678 2 inspections. Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
K-0345 2 inspections. Have approved installation, maintenance and testing program for fire alarm systems.

What its owners also hold

Rmce Operations Llc has an ownership stake on file at 6 nursing homes, averaging 3.5 of 5 on CMS's overall rating.
Bv Operations Llc. has an ownership stake on file at 5 nursing homes, averaging 4.2 of 5 on CMS's overall rating.
Rmc Enterprises Llc has an ownership stake on file at 4 nursing homes, averaging 4 of 5 on CMS's overall rating.
Dlb Legacy Llc has an ownership stake on file at 4 nursing homes, averaging 4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Missouri

Licensing: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation
File a complaint: 800-392-0210 · Online
Long-Term Care Ombudsman: 800-309-3282. A free advocate for residents and families.
Adult Protective Services: 800-392-0210. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Centerpoint Medical Center, about 0.6 miles. CMS rating 3 of 5.
St Mary's Medical Center, about 5.4 miles. CMS rating 3 of 5.
University Health Lakewood Medical Center, about 5.8 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Villages of Jackson Creek, Independence, about 0.5 miles. CMS rating 2 of 5.
Monterey Park Rehabilitation & Health Care Center, Independence, about 1.3 miles. CMS rating 5 of 5.
Ignite Medical Resort Blue Springs, Blue Springs, about 1.5 miles. CMS rating 5 of 5.
Heritage Wellness & Rehabilitation, Independence, about 2.0 miles. CMS rating 1 of 5.
The Rehabilitation Center of Independence, Independence, about 2.5 miles. CMS rating 2 of 5.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 32 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered