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Nursing homeFAID #7391

Villages of Jackson Creek

3980 SOUTH JACKSON DRIVE, INDEPENDENCE, MO, 64057

(816) 795-1433

www.villages-jacksoncreek.com

120 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Villages of Jackson Creek

Address

3980 South Jackson Drive

Independence, MO 64057

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Public record summary

What we can show you for free.

Bed capacity

120

State license

053406

CMS facility ID

265820

Care type

Nursing home

Facility name

Villages of Jackson Creek

Street address

3980 SOUTH JACKSON DRIVE

City / state / ZIP

Independence, MO 64057

Phone

(816) 795-1433

Website

www.villages-jacksoncreek.com

State license #

053406

About this facility — Villages of Jackson Creek

Villages of Jackson Creek is a Medicare/Medicaid-certified skilled nursing facility in Independence, Missouri. It is licensed for 120 beds — above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 31 senior care facilities in Independence and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Villages of Jackson Creek 67 times across 10 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $29,186 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Independence Community Healthcare Llc

Parent company

Pacs Group

Ownership type

For profit - Limited Liability company

Administrator

Ruben Banda

Registered owners & officers

3980 South Jackson Drive Llc

Additional disclosable party — since 2024

Bluebird Master Tenant Llc

Direct owner — since 2023

Bushman, Matthew

Operational control · Additional disclosable party — since 2025

Enriquez, Sol

Operational control · Additional disclosable party — since 2024

Hancock, Mark

Additional disclosable party — since 2024

Jergensen, Joshua

Officer · Operational control — since 2024

Lachance, Harris

Operational control — since 2024

Martin, Dominique

Operational control · Additional disclosable party — since 2024

Mitchell, John

Officer · Operational control — since 2024

Murray, Jason

Indirect owner · Director · Additional disclosable party — since 2023

Pacs Group, Inc.

Indirect owner · Additional disclosable party — since 2023

Pacs Holdings, Llc

Indirect owner · Additional disclosable party — since 2023

Providence Administrative Consulting Services Inc

Additional disclosable party — since 2024

Providence Group Inc

Indirect owner — since 2023

Zenzoo Llc

Additional disclosable party — since 2024

Regulatory standing

Federal court records

6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2008-02-22

License expires

2028-02-21

CMS overall rating

2 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

$29,186 total

Last standard inspection

2025-12-05

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$321 per day (≈ $9,760/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

37% Medicaid · 6% Medicare · 57% private/other

Occupancy

73% (fiscal year 2023)

Vs. state median

25% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

120

Licensed as

SNF

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2026-01-22Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

2025-12-05Health inspection12 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-01-12

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-01-12

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-01-12

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-01-12

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-01-12

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2026-01-12

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2026-01-12

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-01-12

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-12

F-0849

E · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2026-01-12

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-12

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2026-01-12

7 earlier / fire-safety inspections (54 citations)

2025-04-10Health inspectionComplaint-triggered4 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-05-29

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-05-29

F-0698

D · No harm foundFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-05-29

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-05-29

2024-10-31Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-03

F-0698

J · Immediate jeopardyFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-12-03

2024-05-07Health inspectionComplaint-triggered13 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-06-15

F-0645

D · No harm foundFrom a complaint

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2024-06-15

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-06-15

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-06-15

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-06-15

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-06-15

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-06-15

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-06-15

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-06-15

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-06-15

F-0813

E · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2024-06-15

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-06-15

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2024-06-15

2022-08-10Health inspection7 citations

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2022-09-23

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-09-23

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-09-23

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-09-23

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-09-23

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-09-23

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-09-14

2025-12-05Fire-safety inspection8 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2026-01-12

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2026-01-12

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2026-01-12

K-0361

D · No harm found

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

Corrected 2026-01-12

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2026-01-12

K-0781

E · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2026-01-12

K-0919

E · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2026-01-12

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-01-12

2024-05-07Fire-safety inspection12 citations

E-0007

D · No harm found

Address patient/client population and determine types of services needed.

Corrected 2024-06-15

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2024-06-15

E-0020

F · No harm found

Establish policies and procedures including evacuation.

Corrected 2024-06-15

E-0025

F · No harm found

Create arrangements with other facilities to receive patients.

Corrected 2024-06-15

E-0030

F · No harm found

List the names and contact information of those in the facility.

Corrected 2024-06-15

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-06-15

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2024-06-15

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2024-06-15

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-06-15

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-06-15

K-0354

F · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2024-06-15

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-06-15

2022-08-10Fire-safety inspection8 citations

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2022-09-23

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-08-26

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-12-31

K-0354

F · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2022-09-23

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2022-08-10

K-0900

F · No harm found

Meet Health Care Facilities Code mechanical requirements.

Corrected 2022-09-23

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2022-09-23

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-09-23

Federal penalties

2024-10-31Fine$29,186

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265820.

Visitor reviews

What people say on Google.

3.592 ratings on Google

★★★★★Danielle Banda TV · 2026-03-05 · via Google
“As someone who works in media and spends a lot of time observing how organizations communicate, operate, and care for the people they serve, I was genuinely impressed with Jackson Creek Post Acute in Missouri. From my experience, the administration stands out for being organized, responsive, and truly engaged in the well-being of their residents and staff. You can tell there is strong leadership b…”

★★★★★paul garate · 2026-01-20 · via Google
“From the moment you walk in, you can feel the difference. The staff are not only professional and knowledgeable, but genuinely compassionate. Nurses, therapists, and aides take the time to know residents personally, not just clinically, which makes families feel confident their loved ones are in caring hands. The level of care is exceptional. Whether it’s short term rehab or long term care, the at…”

★avery frevert · 2026-04-12 · via Google
“Wish I could rate 0 stars. My grandpa was in there a few days ago for literally 5 hours and received awful care. Wasn’t given his pain meds on time, pressed the call button a million times and no one ever came, as well as them not even coming in when my grandpa had passed. They pretty much treated him as nothing because “hospice” should’ve done it. Very disappointed in this place and people here. …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 67 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered