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Nursing homeFAID #7441

Sunterra Springs Springfield

4935 S NATIONAL AVE, SPRINGFIELD, MO, 65810
(417) 720-8050
38 licensed beds
★★★★★4/5CMS Five-Star overall3/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
38
State license
053960
CMS facility ID
265871
Care type
Nursing home
Facility name
Sunterra Springs Springfield
Street address
4935 S NATIONAL AVE
City / state / ZIP
Springfield, MO 65810
Phone
(417) 720-8050
State license #
053960

About this facility — Sunterra Springs Springfield

Sunterra Springs Springfield is a Medicare/Medicaid-certified skilled nursing facility in Springfield, Missouri. It is licensed for 38 beds — well below the median for skilled nursing facilities in Missouri (97 beds).

It is one of 48 senior care facilities in Springfield and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Sunterra Springs Springfield 33 times across 10 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $36,696 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Sunterra Springfield Oc, Llc
Parent company
Sunterra Springs
Ownership type
For profit - Limited Liability company
Administrator
Eula Richardson

Registered owners & officers

Ball Ventures Llc
Indirect owner — since 2025
Ball, Allen
Indirect owner — since 2025
Ball, Connie
Indirect owner — since 2025
Bangerte, Nathan
Indirect owner · Governing body — since 2025
Bangerter, Dee
Indirect owner — since 2025
Bangerter, Edward
Indirect owner · Governing body — since 2025
Bangerter, Johnathan
Indirect owner · Governing body — since 2025
Bv Operations Llc.
Indirect owner — since 2025
Bv Pac Holdings Llc
Indirect owner · Additional disclosable party — since 2025
Darby, Megan
Governing body — since 2025
Dlb Legacy Llc
Indirect owner · Additional disclosable party — since 2025
Gatherum, Jason
Governing body · Operational control — since 2023
Kellogg, Deatrice
Operational control · Additional disclosable party — since 2025
Neves, Courtney
Governing body — since 2025
Richardson, Eula
Operational control · Additional disclosable party — since 2024
Rmc Enterprises Llc
Direct owner · Additional disclosable party — since 2025
Rmce Operations Llc
Indirect owner — since 2026
Rocky Mountain Care Llc
Additional disclosable party — since 2025
Shrader, Richard
Indirect owner — since 2025
Snowball, Kelly
Governing body — since 2025
Stevens, Gary
Operational control — since 2023

Regulatory standing

Licensed / certified since
2018-08-23
License expires
2028-08-22
CMS overall rating
4 of 5 stars
Health deficiencies
11 at the last standard inspection
Federal fines
$36,696 total
Last standard inspection
2025-06-02
Nurse staffing
4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$517 per day (≈ $15,720/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
0% Medicaid · 57% Medicare · 43% private/other
Occupancy
96% (fiscal year 2023)
Vs. state median
101% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
38
Licensed as
SNF
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2025-06-02Health inspectionComplaint-triggered11 citations
F-0607
E · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-06-03
F-0678
D · No harm found
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2025-07-11
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-07-11
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-07-11
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-07-11
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-07-11
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-09-06
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-07-11
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-07-17
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-09-06
F-0921
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-07-09
2025-03-04Health inspectionComplaint-triggered1 citation
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-04-18
7 earlier / fire-safety inspections (21 citations)
2024-08-05Health inspectionComplaint-triggered2 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-09-19
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-09-19
2023-11-09Health inspection8 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-12-21
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-12-21
F-0678
E · No harm found
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2023-12-21
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-12-21
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2023-12-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-12-21
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-12-21
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-12-21
2023-09-12Health inspectionComplaint-triggered2 citations
F-0602
D · No harm foundFrom a complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2023-10-11
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-10-11
2021-07-29Health inspection3 citations
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2021-10-20
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2021-10-20
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-10-20
2025-06-02Fire-safety inspection1 citation
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-06-12
2023-11-09Fire-safety inspection4 citations
K-0222
F · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-12-21
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-12-21
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-12-21
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-12-21
2021-07-29Fire-safety inspection1 citation
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2021-10-21

Federal penalties

2023-10-10Fine$4,587
2023-10-02Fine$4,587
2023-09-25Fine$4,587
2023-09-18Fine$4,587
2023-09-11Fine$4,587
2023-09-05Fine$4,587
2023-08-28Fine$4,587
2023-08-21Fine$4,587
2025-06-02Medicare payment denial — 4 days
Total fines$36,696
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265871.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 33 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered