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Nursing homeFAID #11820

The Heritage Center

1026 MCFARLAND STREET, MORRISTOWN, TN, 37814

(423) 581-5100

lcca.com

197 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Heritage Center

Address

1026 Mcfarland Street

Morristown, TN 37814

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Public record summary

What we can show you for free.

Bed capacity

197

CMS facility ID

445215

Care type

Nursing home

County

Hamblen

Facility name

The Heritage Center

Street address

1026 MCFARLAND STREET

City / state / ZIP

Morristown, TN 37814

Phone

(423) 581-5100

Website

lcca.com

About this facility — The Heritage Center

The Heritage Center is a Medicare/Medicaid-certified skilled nursing facility in Morristown, Tennessee. It is licensed for 197 beds — well above the median for skilled nursing facilities in Tennessee (114 beds).

It is one of 5 senior care facilities in Morristown and 303 skilled nursing facilities across Tennessee. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Heritage Center 28 times across 6 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Life Care Centers of America

Ownership type

For profit - Corporation

Registered owners & officers

Cross, Cindy

Officer — since 1994

Farmer, Elizabeth

Governing body · Operational control · Additional disclosable party — since 2024

Fletcher, Todd

Director · Officer · Operational control — since 2020

Henry, Terry

Officer — since 1999

Lay, Lisa

Director · Officer · Operational control — since 2017

Life Care Centers of America, Inc.

Operational control · Additional disclosable party — since 1994

Parton, Darla

Governing body · Operational control — since 2004

Preston, Aubrey

Operational control — since 2024

Preston, Forrest

Direct owner · Director · Officer · Operational control · Additional disclosable party — since 1976

Solomon, Jennifer

Governing body · Operational control — since 2019

Swanker, Richard

Director · Officer · Operational control — since 2011

Tan, Michael

Operational control · Additional disclosable party — since 2013

Thurmond, Joan

Officer — since 2000

Ziegler, James

Director · Officer · Operational control — since 1999

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-01-03

CMS overall rating

3 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-06-04

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$379 per day (≈ $11,520/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

52% Medicaid · 13% Medicare · 35% private/other

Occupancy

60% (fiscal year 2023)

Vs. state median

3% above the TN median of $367/day — full state cost breakdown

Services & coverage

Licensed beds

197

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-06-04Health inspection8 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-06-30

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-30

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-06-30

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-06-30

F-0810

D · No harm foundFood safety

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Corrected 2025-06-30

F-0813

D · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2025-06-30

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-30

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-30

2024-02-28Health inspection9 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-04-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-04-05

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-04-05

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-04-05

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-04-05

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-04-05

F-0761

D · No harm found

Corrected 2024-04-05

F-0773

D · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2024-04-05

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-04-05

4 earlier / fire-safety inspections (11 citations)

2020-01-23Health inspection3 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2020-01-25

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2020-01-27

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2020-01-30

2025-06-04Fire-safety inspection2 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-06-30

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-06-30

2024-02-28Fire-safety inspection4 citations

K-0341

D · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-04-05

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-04-05

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-04-05

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2024-04-05

2020-01-23Fire-safety inspection2 citations

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2020-03-01

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2020-02-03

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 445215.

Visitor reviews

What people say on Google.

4.5179 ratings on Google

★★★★★Gail Russell-DeMino · 2026-02-14 · via Google
“Thank you for taking such great care of my sister Kathleen Vengen. Her room is kinda like her bedroom. I love your live bird area that's very calming.”

★★★★★Christy Jarnigan · 2026-02-13 · via Google
“My Brother-n-law was there for therapy and said he really enjoyed the staff that took care of him and said that therapy was hard but that they really helped him a lot!!! He has been doing so much better at home since being discharged!! Thank you all for all you do!! And a special thank you to his niece Savannah that is a CNA there, he said she was a really caring and sweet girl!!”

★★★★★Dottie Fisher · 2026-06-14 · via Google
“All of the staff are very helpful, friendly and welcoming. The facility is very nice. It's clean and has many nice areas to accommodate residents and visitors. As soon as my husband arrived the staff in his unit immediately began caring for him. I am very pleased!!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 28 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered