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Nursing homeFAID #14113

The Highlands Guest Care Center

9009 FOREST LN, DALLAS, TX, 75243

(972) 783-1771

www.highlandsguestcare.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp

116 licensed beds

★★★★★1/5CMS Five-Star overall2/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of THE HIGHLANDS GUEST CARE CENTER

Photo via Google · Highlands Guest Care Center

Address

9009 Forest Ln

Dallas, TX 75243

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Public record summary

What we can show you for free.

Bed capacity

116

CMS facility ID

675447

Care type

Nursing home

County

Dallas

Facility name

The Highlands Guest Care Center

Street address

9009 FOREST LN

City / state / ZIP

Dallas, TX 75243

Phone

(972) 783-1771

Website

www.highlandsguestcare.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp

About this facility — The Highlands Guest Care Center

The Highlands Guest Care Center is a Medicare/Medicaid-certified skilled nursing facility in Dallas, Texas. It is licensed for 116 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 247 senior care facilities in Dallas and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Highlands Guest Care Center 49 times across 11 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $47,726 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Nocona Hospital District

Direct owner — 100% stake — since 2018

Gamble, Denny

Operational control · Additional disclosable party — since 2018

Gamvest Texas Llc

Mortgage holder · Additional disclosable party — since 2018

Gordy, Otis

Operational control · Additional disclosable party — since 2022

Meekins, Greg

Director — since 2018

Riaz, Ahsan

Additional disclosable party — since 2018

The Highlands Guest Care Center Llc

Operational control · Additional disclosable party — since 2018

Regulatory standing

Licensed / certified since

1995-01-26

CMS overall rating

1 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

$47,726 total

Last standard inspection

2025-12-30

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$268 per day (≈ $8,150/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

74% Medicaid · 9% Medicare · 17% private/other

Occupancy

70% (fiscal year 2023)

Vs. state median

3% below the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

116

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-06-10Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-06-20

2025-12-30Health inspection2 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-01-10

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2026-01-10

8 earlier / fire-safety inspections (46 citations)

2025-04-14Health inspectionComplaint-triggered5 citations

F-0600

K · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-04-16

F-0689

K · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-16

F-0697

K · Immediate jeopardyFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-04-16

F-0777

K · Immediate jeopardyFrom a complaint

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Corrected 2025-04-16

F-0908

E · No harm foundFrom a complaint

Keep all essential equipment working safely.

Corrected 2025-04-16

2025-02-19Health inspectionComplaint-triggered2 citations

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-28

F-0686

E · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-03-28

2024-10-10Health inspectionComplaint-triggered4 citations

F-0558

E · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-11-08

F-0583

D · No harm foundFrom a complaint

Keep residents' personal and medical records private and confidential.

Corrected 2024-11-08

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-11-08

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-11-08

2023-08-24Health inspection7 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-10-02

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-10-02

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-10-02

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-10-02

F-0825

D · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2023-10-02

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-10-02

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-10-02

2023-08-11Health inspectionComplaint-triggered4 citations

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-09-15

F-0607

E · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-09-15

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-09-15

F-0610

E · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2023-09-15

2025-12-30Fire-safety inspection17 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2026-01-30

E-0006

F · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2026-01-30

E-0009

F · No harm found

Include a process for Emergency Preparedness collaboration.

Corrected 2026-01-30

E-0024

F · No harm found

Establish policies and procedures for volunteers.

Corrected 2026-02-13

E-0026

F · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2026-02-13

E-0030

F · No harm found

List the names and contact information of those in the facility.

Corrected 2026-02-13

K-0293

F · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2026-02-13

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-02-13

K-0341

F · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2026-02-13

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-02-13

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2026-02-13

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-02-13

K-0355

F · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2026-02-13

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-02-13

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2026-02-13

K-0915

F · No harm found

Have proper power supply for life support equipment.

Corrected 2026-02-13

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-02-13

2024-10-10Fire-safety inspection5 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-11-15

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-11-15

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-11-15

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-11-15

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-11-15

2023-08-24Fire-safety inspection2 citations

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2023-09-23

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-09-23

Federal penalties

2025-04-14Fine$47,726

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 675447.

Visitor reviews

What people say on Google.

3.263 ratings on Google

★John Thurston · 2026-04-26 · via Google
“I am regularly visiting a friend here. I would only recommend this place if you have no other options at all. I’ve witnessed many staff lacking empathy. I’m not sure of what my friend tells me at times so I’m not going to report the negative experiences he had reported. He is not at all mobile. He can’t get out of bed. His remote control for his TV often doesn’t work. When I first reported it, it …”

★★★★★Nic H · 2025-07-16 · via Google
“I did a tour at Highlands on yesterday. I was surprised at how nice this place is! Definitely did not disappoint. I was able to see their therapy gym, dining services, and was able to inspect a open room. The staff were knowledge and made me feel like I was having an educated decision about my dad moving in or not for his short term rehabilitation.”

★Mary Leonard · 2025-11-12 · via Google
“If you care about your loved ones please do not send them here. I don't where they get they their staff from, but they are not professional at all. The CNA's, Nurses and the staff simply do not care at all. I come from line of nurses in my family and have been to plenty of facilities such as this one and none of them are like this. Whoever answers the phones there is so rude. The staff treats my s…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered