Home›Browse›New York›Olean›The Pines Healthcare & Rehabilitation Centers Olea

Nursing homeFAID #8467

The Pines Healthcare & Rehabilitation Centers Olea

2245 WEST STATE STREET, OLEAN, NY, 14760

(716) 373-1910

120 licensed beds

CMS rates The Pines Healthcare & Rehabilitation Centers Olea 4 out of 5 overall. Federal inspectors issued 17 citations across 7 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall4/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Photo of The Pines Healthcare & Rehabilitation Centers Olea

Photo via Google · William Wilson

Address

2245 West State Street

Olean, NY 14760

Get directions

Map facilities in this area

All facilities in Olean

Public record summary

What we can show you for free.

Bed capacity

120

CMS facility ID

335357

Care type

Nursing home

County

Cattaraugus

Facility name

The Pines Healthcare & Rehabilitation Centers Olea

Street address

2245 WEST STATE STREET

City / state / ZIP

Olean, NY 14760

Phone

(716) 373-1910

Website

pinescare.com

About this facility — The Pines Healthcare & Rehabilitation Centers Olea

The Pines Healthcare & Rehabilitation Centers Olea is a Medicare/Medicaid-certified skilled nursing facility in Olean, New York. It is licensed for 120 beds — below the median for skilled nursing facilities in New York (160 beds).

It is one of 2 senior care facilities in Olean and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Pines Healthcare & Rehabilitation Centers Olea 17 times across 7 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - County

Registered owners & officers

County of Cattaraugus

Direct owner — 100% stake — since 1973

Burr, Mark

Governing body — since 2024

Gugino, Carol

Operational control — since 1999

Patel, Arun

Operational control · Additional disclosable party — since 2018

Reynolds, Tammy

Operational control · Additional disclosable party — since 2019

Regulatory standing

Licensed / certified since

1972-08-28

CMS overall rating

4 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-03-07

Nurse staffing

3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$305 per day (≈ $9,270/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

67% Medicaid · 5% Medicare · 29% private/other

Occupancy

85% (fiscal year 2023)

Vs. state median

37% below the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 8:00 AM – 8:00 PM · Tuesday: 8:00 AM – 8:00 PM · Wednesday: 8:00 AM – 8:00 PM · Thursday: 8:00 AM – 8:00 PM · Friday: 8:00 AM – 8:00 PM · Saturday: 9:00 AM – 8:00 PM · Sunday: 9:00 AM – 8:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-03-07Health inspectionComplaint-triggered4 citations

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-04-30

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-04-30

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-04-30

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2025-04-30

2023-03-03Health inspection4 citations

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2023-03-31

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-04-30

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-04-15

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-04-30

4 earlier / fire-safety inspections (9 citations)

2020-03-06Health inspection1 citation

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2020-04-30

2025-03-07Fire-safety inspection4 citations

K-0100

E · No harm found

Meet other general requirements.

Corrected 2025-04-30

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-30

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-04-30

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-04-30

2023-03-03Fire-safety inspection3 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-04-18

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-04-18

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-04-18

2020-03-06Fire-safety inspection1 citation

E-0013

C · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2020-05-04

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335357.

Quality of care & staffing

How it compares in New York.

Inspection citations, 3 years

More than 11% of nursing homes in the state

State median: 33

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.8

Higher than 69% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

56%

Higher than 83% of nursing homes in the state

State median: 38%

Resident outcomes

On 21 federal quality measures, this facility does better than the New York average on 8 and worse on 10. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	22.4%	13.7%	13.5%	Worse than state
Lose too much weight	5.9%	5.7%	5.1%	Near state average
With a catheter inserted and left in their bladder	0.9%	0.5%	0.7%	Worse than state
With a urinary tract infection	5.3%	1.2%	1.5%	Worse than state
Have depressive symptoms	5.4%	20.1%	13.5%	Better than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	1.8%	3.1%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.5%	91.8%	93.7%	Near state average
Ability to walk independently worsened	29.4%	11.1%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	23.4%	13.2%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	95.2%	95.3%	Near state average
With pressure ulcers	7.9%	6.5%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	26.5%	18.6%	18.3%	Worse than state
Received an antipsychotic medication	19.3%	13.7%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	1.30	1.67	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.97	1.29	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	92.7%	77.6%	82.3%	Better than state
Newly received an antipsychotic medication	3.3%	1.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	97.7%	78.9%	80.1%	Better than state
Were rehospitalized after a nursing home admission	12.6%	20.6%	23.4%	Better than state
Had an outpatient emergency department visit	10.8%	9.4%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

K-0353 2 inspections. Inspect, test, and maintain automatic sprinkler systems.
K-0918 2 inspections. Have generator or other power source capable of supplying service within 10 seconds.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Verify & compare

Where to check, and what's nearby.

Who to contact in New York

Licensing: New York State Department of Health
File a complaint: 888-201-4563 · Online
Long-Term Care Ombudsman: 855-582-6769. A free advocate for residents and families.
Adult Protective Services: 844-697-3505. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Olean General Hospital, about 1.8 miles. CMS rating 1 of 5.
Jones Memorial Hospital, about 26 miles. CMS rating 4 of 5.
Upmc Cole, about 33 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Olean Manor, Allegany, about 1.4 miles. 20 state visits on record.
Absolut Center for Nursing and Rehabilitation At a, Allegany, about 2.1 miles. CMS rating 5 of 5.
Bradford Ecumenical Home, Bradford, about 11 miles. CMS rating 5 of 5.
Cuba Memorial Hospital Snf, Cuba, about 13 miles. CMS rating 1 of 5.
The Pavilion At Brmc, Bradford, about 13 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

4.157 ratings on Google

★★Wanda Dean · 2026-04-01 · via Google
“My Sister has been in the Pines Nursing Home for rehab after a hip fracture and repair... He rehab was excellent... However, there was never a comfortable chair for her to sit in. They told me the room was "too small for a chair"... So she was in bed most of the time o/t when she was walking in the halls! I called and talked with the Supervisor about the fact that she didn't have a comfortable c…”

★★★★★Linda · 2025-12-30 · via Google
“5 Star all the way! Staff is wonderful. I'm impressed with almost everyone I have contact with. They care about their patients, are conscientious & kind. They have made a very difficult decision easier.”

★★★★Charles Barr · 2019-09-06 · via Google
“My grandmother is living here now and they take good care of her. They have events for her to attend daily, every room has a window, and there is lots of space to sit or walk outside. Everytime I visit, her room is clean. The nurses always seem very busy so you might need to be patient if you need to ask them something. Sometimes I wonder if they have enough staff but I wonder that of any hospital…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 17 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered