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Nursing homeFAID #14183

The Villages of Dallas

550 E ANN ARBOR AVE, DALLAS, TX, 75216

(214) 376-1701

160 licensed beds

CMS rates The Villages of Dallas 1 out of 5 overall. Federal inspectors issued 46 citations across 17 inspections in the last three years, with $31,303 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall2/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Villages of Dallas

Address

550 E Ann Arbor Ave

Dallas, TX 75216

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Public record summary

What we can show you for free.

Bed capacity

160

CMS facility ID

675611

Care type

Nursing home

County

Dallas

Facility name

The Villages of Dallas

Street address

550 E ANN ARBOR AVE

City / state / ZIP

Dallas, TX 75216

Phone

(214) 376-1701

Website

ensignservices.net

About this facility — The Villages of Dallas

The Villages of Dallas is a Medicare/Medicaid-certified skilled nursing facility in Dallas, Texas. It is licensed for 160 beds — above the median for skilled nursing facilities in Texas (120 beds).

It is one of 246 senior care facilities in Dallas and 1,179 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of The Ensign Group, a group of 347 facilities on this site.

Federal inspectors have cited The Villages of Dallas 46 times across 17 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $31,303 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Soon Burnam

Parent company

The Ensign Group

Ownership type

For profit - Limited Liability company

Registered owners & officers

Eastland Memorial Hospital District

Direct owner — 100% stake — since 2019

Alice Branch Healthcare Inc

Operational control — since 2019

Benevides, Rui

Governing body · Additional disclosable party — since 2018

Burnam, Soon

Officer — since 2018

Ensign Services Inc

Additional disclosable party — since 2018

Keetch, Chad

Officer — since 2018

Ledbetter Health Holdings Llc

Additional disclosable party — since 2022

Standard Bearer Healthcare Op, Lp

Additional disclosable party — since 2022

Taylor, Stephen

Officer — since 2025

The Ensign Group Inc

Additional disclosable party — since 2022

Ward, Charles

Governing body · Operational control · Additional disclosable party — since 2018

Regulatory standing

Federal court records

11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1996-05-08

CMS overall rating

1 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

$31,303 total

Last standard inspection

2026-04-16

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$329 per day (≈ $10,000/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

29% Medicaid · 5% Medicare · 66% private/other

Occupancy

98% (fiscal year 2024)

Vs. state median

19% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

160

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-28Health inspectionComplaint-triggered1 citation

F-0925

E · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2026-08-01

2026-07-14Health inspectionComplaint-triggered2 citations

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-07-20

F-0921

D · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2026-07-20

12 earlier / fire-safety inspections (43 citations)

2026-06-10Health inspectionComplaint-triggered1 citation

F-0925

E · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2026-06-13

2026-04-16Health inspection4 citations

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2026-04-18

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-04-18

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-04-18

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-18

2025-09-09Health inspectionComplaint-triggered2 citations

F-0558

E · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-09-13

F-0604

D · No harm foundFrom a complaint

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-09-13

2025-03-14Health inspectionComplaint-triggered2 citations

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-03-31

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-31

2025-02-06Health inspectionComplaint-triggered4 citations

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-02-08

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-02-08

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-02-08

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-02-08

2024-10-02Health inspectionComplaint-triggered5 citations

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-10-03

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-10-03

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-03

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-10-03

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-10-30

2024-06-14Health inspectionComplaint-triggered2 citations

F-0558

E · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-06-17

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-06-17

2024-06-10Health inspectionComplaint-triggered2 citations

F-0600

J · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-06-06

F-0656

K · Immediate jeopardyFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-06-06

2023-12-21Health inspectionComplaint-triggered11 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-12-29

F-0558

E · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-12-29

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-12-29

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-29

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-12-29

F-0693

D · No harm foundFrom a complaint

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2023-12-29

F-0695

E · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-12-29

F-0727

E · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2023-12-29

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-29

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-12-29

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2023-12-29

2023-10-17Health inspectionComplaint-triggered3 citations

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-10-20

F-0806

D · No harm foundFood safetyFrom a complaint

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2023-10-20

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2023-10-20

2026-04-16Fire-safety inspection5 citations

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2026-04-22

K-0232

D · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2026-04-22

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2026-04-22

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2026-04-22

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-04-22

2025-02-06Fire-safety inspection2 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-03-04

K-0916

F · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Corrected 2025-03-07

Federal penalties

2024-10-02Fine$15,939

2024-06-10Fine$15,364

Total fines$31,303

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 675611.

Quality of care & staffing

How it compares in Texas.

Inspection citations, 3 years

More than 75% of nursing homes in the state

State median: 33

Federal fines, 3 years

$31,303

More than 66% of nursing homes in the state

State median: $15,642

Nurse staffing, hours per resident per day

3.4

Higher than 61% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

62%

Higher than 79% of nursing homes in the state

State median: 50%

Resident outcomes

On 21 federal quality measures, this facility does better than the Texas average on 13 and worse on 6. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	17.4%	15.8%	13.5%	Worse than state
Lose too much weight	1.8%	2.9%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	0.0%	0.8%	1.5%	Better than state
Have depressive symptoms	1.4%	2.3%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	0.8%	3.2%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.4%	96.4%	93.7%	Near state average
Ability to walk independently worsened	11.2%	12.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	9.0%	17.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	93.9%	97.0%	95.3%	Near state average
With pressure ulcers	3.3%	3.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	18.6%	12.5%	18.3%	Worse than state
Received an antipsychotic medication	2.9%	9.8%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	2.54	2.05	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.37	1.97	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	78.8%	88.7%	82.3%	Worse than state
Newly received an antipsychotic medication	2.1%	1.4%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	68.9%	85.4%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	20.4%	25.5%	23.4%	Better than state
Had an outpatient emergency department visit	10.4%	12.2%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0689 5 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0880 5 inspections. Provide and implement an infection prevention and control program.
F-0558 4 inspections. Reasonably accommodate the needs and preferences of each resident.
F-0925 2 inspections. Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0690 2 inspections. Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

What its owners also hold

Eastland Memorial Hospital District has an ownership stake on file at 34 nursing homes, averaging 2.8 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Texas

Licensing: Texas Health and Human Services
File a complaint: 800-458-9858 · Online
Long-Term Care Ombudsman: 800-252-2412. A free advocate for residents and families.
Adult Protective Services: 800-252-5400. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Dallas Va Medical Center (va North Texas Healthcare System), about 0.4 miles. CMS rating 3 of 5.
Methodist Dallas Medical Center, about 4.8 miles. CMS rating 3 of 5.
Methodist Charlton Medical Center, about 5.8 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Southern Oaks Therapy and Living Center, Dallas, about 1.8 miles. CMS rating 3 of 5.
Skyline Nursing Center, Dallas, about 4.8 miles. CMS rating 2 of 5.
Fair Park Health & Rehabilitation Center, Dallas, about 5.3 miles. CMS rating 3 of 5.
The Renaissance At Kessler Park, Dallas, about 5.5 miles. CMS rating 3 of 5.
The Lennwood Nursing and Rehabilitation, Dallas, about 5.8 miles. CMS rating 1 of 5.

Visitor reviews

What people say on Google.

4.3154 ratings on Google

★★★★★Kawtar Eljaouhari · 2026-03-19 · via Google
“I can’t say enough good things about the care and compassion at Villages of Dallas. From the moment we walked in, the team made us feel supported, informed, and genuinely cared for. The staff goes above and beyond, not just meeting expectations but truly connecting with residents and families on a personal level. You can tell they take pride in what they do. Every interaction felt intentional, re…”

★★★★★Nikki Lawrence · 2026-02-28 · via Google
“I cannot say enough wonderful things about this senior assisted living facility! From the very beginning, Stacy and her staff have been incredibly helpful, caring, and attentive. Moving a loved one into assisted living can be an emotional process, but Stacy made everything feel smooth and reassuring. She took the time to answer all my questions and made sure my mom’s care needs were fully understo…”

★★★★★Princess Mohammed · 2026-03-19 · via Google
“I had a great experience with The Villages of Dallas. The staff is compassionate, attentive, and truly dedicated to providing quality care to residents. The facility is clean, well-maintained, and creates a warm, welcoming environment for both residents and visitors. It's evident that the team takes pride in what they do, and they work hard to ensure residents feel safe, respected, and comfortable…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Federal NPI Registry (NPPES)

NPI 1407350366

Monthly federal file

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered