Home›Browse›New York›Albion›The Villages of Orleans Health and Rehabilitation

Nursing homeFAID #8369

The Villages of Orleans Health and Rehabilitation

14012 ROUTE 31, ALBION, NY, 14411

(585) 589-5637

120 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

14012 Route 31

Albion, NY 14411

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Public record summary

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Bed capacity

120

CMS facility ID

335212

Care type

Nursing home

County

Orleans

Facility name

The Villages of Orleans Health and Rehabilitation

Street address

14012 ROUTE 31

City / state / ZIP

Albion, NY 14411

Phone

(585) 589-5637

About this facility — The Villages of Orleans Health and Rehabilitation

The Villages of Orleans Health and Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Albion, New York. It is licensed for 120 beds — below the median for skilled nursing facilities in New York (160 beds).

It is one of 3 senior care facilities in Albion and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Villages of Orleans Health and Rehabilitation 65 times across 11 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $71,112 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Flugel, Eric

Managing employee — since 2020

Regulatory standing

Licensed / certified since

1967-01-01

CMS overall rating

1 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$71,112 total

Last standard inspection

2025-01-31

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$302 per day (≈ $9,180/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

88% Medicaid · 6% Medicare · 6% private/other

Occupancy

96% (fiscal year 2023)

Vs. state median

38% below the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds

120

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.

2025-11-17Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-01-31Health inspectionComplaint-triggered11 citations

F-0578

D · No harm foundFrom a complaint

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-03-14

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-03-14

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2025-03-14

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-03-14

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-03-14

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-14

F-0730

C · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2025-03-14

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2025-03-14

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-03-14

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-14

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-14

8 earlier / fire-safety inspections (53 citations)

2024-01-12Health inspectionComplaint-triggered2 citations

F-0622

D · No harm foundFrom a complaint

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-02-09

F-0760

J · Immediate jeopardyFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-02-09

2023-10-18Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-11-16

2023-08-10Health inspectionComplaint-triggered2 citations

F-0578

D · No harm foundFrom a complaint

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-09-15

F-0895

F · No harm foundFrom a complaint

Have a Compliance and Ethics Program.

Corrected 2023-09-15

2023-07-21Health inspection7 citations

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-09-08

F-0661

D · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2023-09-08

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-08

F-0801

E · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2023-09-08

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2023-09-08

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-09-08

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-09-08

2021-10-25Health inspection2 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2021-12-24

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2021-12-24

2025-01-31Fire-safety inspection12 citations

K-0100

E · No harm found

Meet other general requirements.

Corrected 2025-03-14

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2025-03-14

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-03-14

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-03-14

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2025-03-14

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2025-03-14

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-11

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-03-14

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2025-03-14

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-03-14

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-03-14

K-0781

E · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2025-03-14

2023-07-21Fire-safety inspection15 citations

E-0037

C · No harm found

Establish staff and initial training requirements.

Corrected 2023-09-08

K-0111

E · No harm found

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2023-09-08

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-09-08

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2023-09-08

K-0281

E · No harm found

Install proper backup exit lighting.

Corrected 2023-09-08

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2023-09-08

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-09-08

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2023-09-08

K-0347

E · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2023-09-08

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-09-08

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-09-08

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-09-08

K-0712

E · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-09-08

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-15

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-09-08

2021-10-25Fire-safety inspection12 citations

K-0100

E · No harm found

Meet other general requirements.

Corrected 2021-12-24

K-0111

E · No harm found

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2021-12-24

K-0225

D · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2021-12-24

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2021-12-24

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2021-12-24

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2021-12-24

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2021-12-24

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2021-12-24

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2021-12-24

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2021-12-24

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-12-24

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2021-12-24

Federal penalties

2024-01-12Fine$71,112

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335212.

Visitor reviews

What people say on Google.

2.615 ratings on Google

★★★★Bruce Amey · 2026-06-04 · via Google
“The previous negative reviews were entered during COVID when the nursing home was required to take patients before proper protocols had been established. My experience in 2026 have been positive, especially the social worker Sarah Woodin who is an excellent patient advocate. All of the nurses and aides have been very attentive to patients. My wife's care was very good.”

★★Brenda Dibley · 2026-01-19 · via Google
“Very rude staff members and treats their residents like crap. I was on the phone with a resident and had their roommate push the call bell due to my mom just getting back from the hospital and they put her in bed but did not give her the call bell. When the aid came I she asked her what she needed now and she told her that she rang for her roommate. The aid them proceeded to ask my mom. What she …”

★Toni Ann · 2025-04-22 · via Google
“Filthy decrepit sorry excuse for a senior care facility! Filthy floor that your sneakers stick to because of dried up urine! Feels like over 100° in there, blinds in the rooms all twisted and broken! They have 0 contact with the staff. Only talk to them for a split second to give them meds. Change their Depends l truly believe only when they have visitors that alert them ! Deplorable place for the…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered