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Nursing homeFAID #3721

The Waters of Dillsboro-ross Manor

12803 LENOVER ST, DILLSBORO, IN, 47018

(812) 432-5226

www.watersofdillsboro.com

123 licensed beds

CMS rates The Waters of Dillsboro-ross Manor 2 out of 5 overall. Federal inspectors issued 36 citations across 13 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WATERS OF DILLSBORO-ROSS MANOR, THE

Photo via Google · George McFry

Address

12803 Lenover St

Dillsboro, IN 47018

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Public record summary

What we can show you for free.

Bed capacity

123

CMS facility ID

155280

Care type

Nursing home

County

Dearborn

Facility name

The Waters of Dillsboro-ross Manor

Street address

12803 LENOVER ST

City / state / ZIP

Dillsboro, IN 47018

Phone

(812) 432-5226

Website

www.watersofdillsboro.com

About this facility — The Waters of Dillsboro-ross Manor

The Waters of Dillsboro-ross Manor is a Medicare/Medicaid-certified skilled nursing facility in Dillsboro, Indiana. It is licensed for 123 beds — above the median for skilled nursing facilities in Indiana (92 beds).

It is one of 1 senior care facility in Dillsboro and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Infinity Healthcare Consulting, a group of 70 facilities on this site.

Federal inspectors have cited The Waters of Dillsboro-ross Manor 36 times across 13 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Infinity Healthcare Consulting

Ownership type

For profit - Corporation

Registered owners & officers

Horner, John

Officer · Operational control — since 2014

The Waters of Dillsboro-ross Manor, Llc

Operational control — since 2014

Zoz, Joni

Managing employee · Operational control — since 2014

Regulatory standing

Licensed / certified since

1985-10-31

CMS overall rating

2 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-03-26

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$398 per day (≈ $12,100/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

70% Medicaid · 16% Medicare · 15% private/other

Occupancy

55% (fiscal year 2023)

Vs. state median

7% above the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

123

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-08-13Health inspectionComplaint-triggered2 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-08-12

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-09-15

2026-03-26Health inspection9 citations

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2026-04-20

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-04-20

F-0685

D · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2026-04-20

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-04-20

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-04-20

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-04-20

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-04-20

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-04-20

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-20

9 earlier / fire-safety inspections (25 citations)

2026-02-05Health inspectionComplaint-triggered1 citation

F-0740

D · No harm foundFrom a complaint

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2026-02-18

2025-07-18Health inspectionComplaint-triggered3 citations

F-0557

E · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2025-08-13

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-08-13

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-08-13

2025-06-17Health inspectionComplaint-triggered4 citations

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-08

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-07-08

F-0776

D · No harm foundFrom a complaint

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Corrected 2025-07-08

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-07-08

2025-05-16Health inspectionComplaint-triggered1 citation

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-04-14

2025-03-06Health inspection7 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-04

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-04-04

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-04-04

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-04-04

F-0761

E · No harm found

Corrected 2025-04-04

F-0770

D · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2025-04-04

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-04

2025-02-03Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-01-09

2024-03-26Health inspectionComplaint-triggered6 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-04-24

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-04-24

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-04-24

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-04-24

F-0761

D · No harm found

Corrected 2024-04-24

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-04-24

2026-03-26Fire-safety inspection1 citation

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2026-06-05

2024-03-26Fire-safety inspection1 citation

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-05-29

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155280.

Quality of care & staffing

How it compares in Indiana.

Inspection citations, 3 years

More than 51% of nursing homes in the state

State median: 35

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.3

Higher than 17% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

36%

Higher than 20% of nursing homes in the state

State median: 46%

Resident outcomes

On 21 federal quality measures, this facility does better than the Indiana average on 10 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	5.0%	10.8%	13.5%	Better than state
Lose too much weight	10.8%	5.3%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.4%	0.3%	0.7%	Worse than state
With a urinary tract infection	0.0%	1.1%	1.5%	Better than state
Have depressive symptoms	72.0%	25.5%	13.5%	Worse than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	3.2%	3.8%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.2%	93.7%	93.7%	Near state average
Ability to walk independently worsened	5.3%	11.1%	12.7%	Better than state
Received an antianxiety or hypnotic medication	26.3%	23.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	95.1%	95.3%	Near state average
With pressure ulcers	3.3%	3.5%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	16.2%	22.4%	18.3%	Better than state
Received an antipsychotic medication	13.3%	13.7%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	2.45	1.51	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.04	1.37	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	99.0%	81.9%	82.3%	Better than state
Newly received an antipsychotic medication	1.9%	1.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	97.9%	79.2%	80.1%	Better than state
Were rehospitalized after a nursing home admission	26.5%	21.8%	23.4%	Worse than state
Had an outpatient emergency department visit	3.5%	10.9%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0755 3 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0761 3 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0550 2 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0656 2 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0692 2 inspections. Provide enough food/fluids to maintain a resident's health.

Verify & compare

Where to check, and what's nearby.

Who to contact in Indiana

Licensing: Indiana Department of Health, Division of Long-Term Care
File a complaint: 800-246-8909 · Online
Long-Term Care Ombudsman: 800-622-4484. A free advocate for residents and families.
Adult Protective Services: 800-992-6978. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

St Elizabeth Dearborn Hospital, about 11 miles. CMS rating 5 of 5.
Margaret Mary Community Hospital Inc, about 22 miles.
St Elizabeth Florence, about 22 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Silver Memories Health Care, Versailles, about 11 miles. CMS rating 3 of 5.
Ripley Crossing, Milan, about 11 miles. CMS rating 2 of 5.
Pine Knoll Assisted Living Center, Lawrenceburg, about 11 miles. 6 state visits on record.
Ridgewood Health Campus, Lawrenceburg, about 11 miles. CMS rating 5 of 5.
Envive of Lawrenceburg, Lawrenceburg, about 11 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

3.845 ratings on Google

★Vanessa Sandlin · 2026-03-28 · via Google
“If I could give 0 stars I would. Place was filthy, the area they gave my grandmother was tiny. It wasn't much more than her bed. The place stinks. Some of the residents were completely unkempt, no shoes on, full dirty diapers, unwashed hair. The main lady I talked to to get grandmother out was rude and unwelcoming. My grandmother was there for less than three hours before we refused to let her sta…”

★Shelby Dawn · 2026-03-28 · via Google
“My mamaw was there for almost 3 hours and nobody helped her to get dressed, she was still in a hospital gown after being transported, nobody came to get her lunch tray until hours later, the place was absolutely filthy, it smelled strongly of old pee, the outside was a mess and the staff was rude. I wouldn't recommend anybody put their loved ones here.”

★Roman · 2026-04-22 · via Google
“They were disrespectful to my loved one and did not care for him. One time he was screaming for a hour and they did not come to care for him and then tried to act like it did not happen .”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 36 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered