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Nursing homeFAID #3684

The Woodlands

3820 W JACKSON ST, MUNCIE, IN, 47304

(765) 289-3451

lcca.com

108 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Woodlands

Address

3820 W Jackson St

Muncie, IN 47304

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Public record summary

What we can show you for free.

Bed capacity

108

CMS facility ID

155229

Care type

Nursing home

County

Delaware

Facility name

The Woodlands

Street address

3820 W JACKSON ST

City / state / ZIP

Muncie, IN 47304

Phone

(765) 289-3451

Website

lcca.com

About this facility — The Woodlands

The Woodlands is a Medicare/Medicaid-certified skilled nursing facility in Muncie, Indiana. It is licensed for 108 beds — above the median for skilled nursing facilities in Indiana (92 beds).

It is one of 20 senior care facilities in Muncie and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Woodlands 58 times across 14 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Life Care Centers of America

Ownership type

For profit - Corporation

Registered owners & officers

Engels, Erin

Governing body · Trustee — since 2018

Fenoughty, Deanna

Officer · Operational control — since 2023

Fletcher, Todd

Operational control — since 2018

Gentry, Mark

Governing body · Trustee — since 2022

Hendricks County Hospital

Additional disclosable party — since 2025

Henry, Terry

Operational control — since 2018

Hiltz, Jeffrey

Operational control · Additional disclosable party — since 2024

Lay, Lisa

Operational control — since 2018

Life Care Centers of America, Inc.

Operational control · Additional disclosable party — since 2018

Muncie Medical Investors Limited Partnership

Operational control · Additional disclosable party — since 2018

Preston, Aubrey

Operational control — since 2025

Preston, Forrest

Operational control · Additional disclosable party — since 2018

Spaugh, Kevin

Operational control · Additional disclosable party — since 2023

Starkey, Tyler

Governing body · Trustee — since 2020

Swanker, Richard

Operational control — since 2018

Thurmond, Joan

Operational control — since 2018

Waite, John

Governing body · Trustee — since 2020

Whicker, Timothy

Governing body · Trustee — since 2022

Ziegler, James

Operational control — since 2018

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1983-12-01

CMS overall rating

2 of 5 stars

Health deficiencies

7 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-03-07

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$363 per day (≈ $11,040/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

76% Medicaid · 8% Medicare · 16% private/other

Occupancy

71% (fiscal year 2023)

Vs. state median

3% below the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

108

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2025-05-07Health inspectionComplaint-triggered1 citation

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-06-02

2025-04-01Health inspectionComplaint-triggered2 citations

F-0561

D · No harm foundFrom a complaint

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-04-08

F-0603

D · No harm foundFrom a complaint

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2025-04-08

10 earlier / fire-safety inspections (55 citations)

2025-03-07Health inspection7 citations

F-0568

D · No harm found

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Corrected 2025-04-08

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-04-08

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2025-04-08

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-04-08

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-04-08

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-08

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-08

2025-02-06Health inspectionComplaint-triggered2 citations

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2025-01-15

F-0801

F · No harm foundFood safetyFrom a complaint

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2025-04-08

2024-05-16Health inspectionComplaint-triggered1 citation

F-0758

D · No harm foundFrom a complaint

Corrected 2024-06-04

2024-02-23Health inspectionComplaint-triggered8 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-03-23

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-03-23

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-03-23

F-0585

E · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-03-23

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-03-23

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-03-23

F-0761

E · No harm found

Corrected 2024-03-23

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-23

2023-11-03Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-11-17

2023-08-24Health inspectionComplaint-triggered2 citations

F-0600

E · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2023-09-12

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-09-12

2023-01-30Health inspection5 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-03-03

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-03-03

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-03-03

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-03

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2023-03-03

2025-03-07Fire-safety inspection17 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-05-01

E-0013

F · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2025-05-01

E-0025

F · No harm found

Create arrangements with other facilities to receive patients.

Corrected 2025-05-01

E-0029

F · No harm found

Develop a communication plan.

Corrected 2025-05-01

E-0036

F · No harm found

Establish emergency prep training and testing.

Corrected 2025-05-01

E-0037

F · No harm found

Establish staff and initial training requirements.

Corrected 2025-06-25

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2025-05-01

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-05-01

K-0346

C · No harm found

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Corrected 2025-05-01

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-05-01

K-0354

C · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2025-05-01

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-05-01

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-05-01

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-06-25

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-05-01

K-0916

F · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Corrected 2025-07-15

K-0927

E · No harm found

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Corrected 2025-05-01

2024-02-23Fire-safety inspection5 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-03-23

K-0232

E · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2024-03-23

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-03-23

K-0500

C · No harm found

Meet other general requirements that are deficient.

Corrected 2024-03-23

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-03-23

2023-01-30Fire-safety inspection7 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-03-09

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2023-03-09

K-0353

C · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-03-09

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-03-09

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2023-03-09

K-0500

C · No harm found

Meet other general requirements that are deficient.

Corrected 2023-03-09

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-03-09

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155229.

Visitor reviews

What people say on Google.

4.765 ratings on Google

★★★★★Tonia Deane · 2026-05-09 · via Google
“My Dad was a resident here and this family is so very thankful for the care and compassion our dad received while he was at The Woodlands.He was on the memory care unit and sometimes he wasn't always the easiest to deal with, but that wasn't a problem for this amazing staff, they always treated him with kindness, respect and made him feel included. I seen this care extended not only to him but the…”

★★★★★Angela Schmidt · 2026-03-06 · via Google
“Our family has been very thankful for the care our father has received at this nursing home. The staff truly takes the time to know him as a person, not just as a resident. They make sure he has his coffee the way he likes it, they understand his needs, and they are very patient with him. My father has dementia, and the staff handles him with kindness, respect, and understanding. They know how to…”

★★★★★Tracy Dalton · 2026-02-04 · via Google
“Melissa, the BOM at the Woodlands has been AMAZING to my family and has went ABOVE and BEYOND multiple times for us as we all live out of state. She is excellent and efficient with communication and The Woodlands is blessed to have her as a member of their team. Thank you, Melissa for all you do!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 58 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered