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Nursing homeFAID #1564

Touchpoints At Manchester

333 BIDWELL ST, MANCHESTER, CT, 06040

(860) 533-3086

www.touchpointsatmanchester.com

127 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Touchpoints at Manchester

Address

333 Bidwell St

Manchester, CT 06040

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All facilities in Manchester

Public record summary

What we can show you for free.

Bed capacity

127

CMS facility ID

075314

Care type

Nursing home

County

Capitol

Facility name

Touchpoints At Manchester

Street address

333 BIDWELL ST

City / state / ZIP

Manchester, CT 06040

Phone

(860) 533-3086

Website

www.touchpointsatmanchester.com

About this facility — Touchpoints At Manchester

Touchpoints At Manchester is a Medicare/Medicaid-certified skilled nursing facility in Manchester, Connecticut. It is licensed for 127 beds — close to the median for skilled nursing facilities in Connecticut (120 beds).

It is one of 5 senior care facilities in Manchester and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Touchpoints At Manchester 46 times across 10 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Icare Health Network

Ownership type

For profit - Corporation

Registered owners & officers

Bidwell Care Center, Llc

Direct owner · Operational control — 100% stake — since 2003

Apex Advisors

Indirect owner — since 2003

Executive Advisors, Llc

Indirect owner — since 2003

Neagle, Patrick

Managing employee — since 2019

Plaza Investment Trust

Indirect owner — since 2003

Wright, Christopher

Officer — since 2003

Regulatory standing

Licensed / certified since

1988-01-01

CMS overall rating

4 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-08-13

Nurse staffing

2.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$350 per day (≈ $10,640/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

90% Medicaid · 1% Medicare · 8% private/other

Occupancy

90% (fiscal year 2023)

Vs. state median

29% below the CT median of $490/day — full state cost breakdown

Services & coverage

Licensed beds

127

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 9:00 AM – 5:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-09-02Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-11-13

2025-08-13Health inspectionComplaint-triggered4 citations

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-09-23

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-09-23

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-23

F-0842

B · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-09-23

7 earlier / fire-safety inspections (41 citations)

2025-06-20Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-07-22

2025-02-28Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-04-11

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-04-11

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-11

2023-07-25Health inspection16 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-09-05

F-0565

D · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2023-09-05

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-09-05

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-09-05

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-09-05

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-09-05

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-09-05

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2023-09-05

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-09-05

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-09-05

F-0730

D · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2023-09-05

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-09-05

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-09-05

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2023-09-05

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-09-05

F-0943

D · No harm found

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Corrected 2023-09-05

2021-06-30Health inspection4 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2021-08-11

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2021-08-11

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2021-08-11

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2021-08-11

2025-08-13Fire-safety inspection5 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-11-10

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2025-11-10

K-0541

E · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2025-11-10

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-11-10

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-11-10

2023-07-25Fire-safety inspection2 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-08-29

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-08-29

2021-06-30Fire-safety inspection10 citations

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2021-09-13

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2021-09-13

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2021-09-13

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2021-09-13

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2021-09-13

K-0355

F · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2021-09-13

K-0541

E · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2021-09-13

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-09-13

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-09-13

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2021-09-13

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075314.

Visitor reviews

What people say on Google.

2.950 ratings on Google

★Aaron Thiela · 2026-06-15 · via Google
“This morning I came into the facility checked in my mother was fully sedated. She was on some medication that made her not able to speak. She was in a bed all day long till 10 AM all morning long we got there at 9 AM. It was 105 when we left they took the nurse two hours to get transfer papers going because he was the only nursing supervisor on duty on the weekend. My mother was in No 105her name …”

★Lisa Heidtmann · 2026-02-13 · via Google
“My brother was there after a lengthy hospital stay for rehab and to build his strength back up. This place is very outdated and run down. The rooms have a shared bathroom so there is little privacy because at any time, someone from the adjoining room can walk in on you. My brother is not incontinent but was kept in a brief again and again. Staff told him to "just go" and we will clean you later. D…”

★★★★★T M · 2025-12-02 · via Google
“I had to go for recovery when I was unable to walk temporarily after a hospital stay. Being my first time in a recovery setting I didn’t know what to expect however the staff made it pleasant for me to get better everyday. The doctor’s were great and always checked on my well being and made sure I had what I needed to feel comfortable. The physical therapy staff brought me along as I got stronger …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered