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Nursing homeFAID #8936

University Place Nursing and Rehabilitation Center

9200 GLENWATER DRIVE, CHARLOTTE, NC, 28262
(704) 549-0807
universityplacenursing.com
207 licensed beds
★★★★★1/5CMS Five-Star overall2/5 health inspections2/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo of UNIVERSITY PLACE NURSING AND REHABILITATION CENTER
Photo via Google · Coolen Young

Public record summary

What we can show you for free.
Bed capacity
207
CMS facility ID
345142
Care type
Nursing home
County
Mecklenburg
Facility name
University Place Nursing and Rehabilitation Center
Street address
9200 GLENWATER DRIVE
City / state / ZIP
Charlotte, NC 28262
Phone
(704) 549-0807
Website
universityplacenursing.com

About this facility — University Place Nursing and Rehabilitation Center

University Place Nursing and Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Charlotte, North Carolina. It is licensed for 207 beds — well above the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 204 senior care facilities in Charlotte and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited University Place Nursing and Rehabilitation Center 49 times across 12 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $276,401 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Principle Long Term Care
Ownership type
For profit - Corporation

Registered owners & officers

Boice, Gale
Officer · Owner of a disclosable party · Additional disclosable party — since 2018
Fairman, Shawnna
Operational control · Additional disclosable party — since 2025
Hill, Raymond
Additional disclosable party — since 2011
Hill, Robert
Additional disclosable party — since 2011
Hill, Stephen
Additional disclosable party — since 2011
Johnson, Dianne
Officer — since 2011
Principle Long Term Care, Inc.
Operational control — since 2011

Regulatory standing

Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1974-07-01
CMS overall rating
1 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
$276,401 total
Last standard inspection
2025-07-24
Nurse staffing
3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$317 per day (≈ $9,640/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
82% Medicaid · 3% Medicare · 15% private/other
Occupancy
68% (fiscal year 2023)
Vs. state median
15% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
207
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.
2025-07-24Health inspectionComplaint-triggered5 citations
F-0600
D · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-07-18
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-08-21
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-08-21
F-0842
B · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-08-21
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-08-21
2024-10-15Health inspectionComplaint-triggered2 citations
F-0760
G · Actual harmFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-09-20
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-11-09
7 earlier / fire-safety inspections (42 citations)
2024-08-27Health inspectionComplaint-triggered3 citations
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-08-05
F-0805
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2024-08-30
F-0806
B · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-08-30
2024-07-09Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-08-27
2024-05-30Health inspectionComplaint-triggered2 citations
F-0554
D · No harm foundFrom a complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-07-09
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-07-09
2024-03-13Health inspectionComplaint-triggered16 citations
F-0561
D · No harm foundFrom a complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-05-30
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-05-30
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-05-30
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-05-30
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-05-30
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-07-09
F-0679
H · Actual harmFrom a complaint
Provide activities to meet all resident's needs.
Corrected 2024-05-30
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-05-30
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-05-30
F-0725
E · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-05-30
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-05-30
F-0760
E · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-05-30
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-05-30
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-05-30
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-05-30
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-05-30
2022-08-25Health inspection6 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2022-09-26
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2022-09-26
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2022-09-26
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-09-26
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2022-09-26
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2022-09-26
2024-03-13Fire-safety inspection8 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-06-01
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-06-01
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-06-01
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-06-01
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-06-01
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-06-01
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-06-01
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-06-01
2022-08-25Fire-safety inspection6 citations
K-0211
D · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2022-10-15
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2022-10-15
K-0352
D · No harm found
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Corrected 2022-10-15
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2022-10-15
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2022-10-15
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2022-10-15

Federal penalties

2024-10-15Fine$9,318
2024-03-13Fine$267,083
2024-03-13Medicare payment denial — 148 days
Total fines$276,401
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345142.

Visitor reviews

What people say on Google.
3.4106 ratings on Google
★★★★★Linda Mack · 2026-01-14 · via Google

“Our family has had a wonderful experience with this short-term/long-term care facility. From the moment my loved one was admitted, the staff has been compassionate, attentive and respectful. It's clear they truly care about the residents and treat them with dignity. We've also noticed with the new administrative and nursing staff-they are approachable, responsive and have improved communication ov…”

★★★★★Nana Rare breed · 2026-01-14 · via Google

“I had a wonderful experience with Mrs. St. Clair! She is knowledgeable, caring, and attentive, always making sure that patients feel comfortable and well informed. Her professionalism and dedication to providing excellent care really stand out. I highly recommend her and the facility!”

★★★★★Christine Priester Simmons · 2026-01-14 · via Google

“Melinda is an amazing wealth of knowledge of many systems! She is compassionate, supportive and always has a listening ear. I couldn’t imagine working with anyone else. She’s a trusted and valuable leader! Thank you for all do! I wanted to give 10 stars, she’s that good at what she does!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered