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Nursing homeFAID #762

Upland Rehabilitation and Care Center

1221 E Arrow Hwy, UPLAND, CA, 91786
(909) 985-1903
ensignservices.net
206 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of UPLAND REHABILITATION AND CARE CENTER
Photo via Google · Curtis Brown

Public record summary

What we can show you for free.
Bed capacity
206
CMS facility ID
055374
Care type
Nursing home
County
San Bernardino
Facility name
Upland Rehabilitation and Care Center
Street address
1221 E Arrow Hwy
City / state / ZIP
Upland, CA 91786
Phone
(909) 985-1903
Website
ensignservices.net

About this facility — Upland Rehabilitation and Care Center

Upland Rehabilitation and Care Center is a Medicare/Medicaid-certified skilled nursing facility in Upland, California. It is licensed for 206 beds — well above the median for skilled nursing facilities in California (98 beds).

It is one of 65 senior care facilities in Upland and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Upland Rehabilitation and Care Center 45 times across 14 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
The Ensign Group
Ownership type
For profit - Corporation

Registered owners & officers

Burnam, Soon
Officer — since 2018
Caretrust Gp Llc
Additional disclosable party — since 2005
Caretrust Reit Inc
Additional disclosable party — since 2005
Cedar Avenue Holdings Llc
Additional disclosable party — since 2005
Ctr Partnership Lp
Additional disclosable party — since 2005
Ensign Services Inc
Additional disclosable party — since 2002
Jergensen, Jeremy
Officer — since 2024
Keetch, Chad
Officer — since 2011
Mcmillan, Kip
Governing body · Operational control · Additional disclosable party — since 2018
Port, Barry
Owner of a disclosable party — since 2025
Sato, Ami
Officer — since 2024
Takhar, Daljinder
Governing body · Operational control · Additional disclosable party — since 2016
Willits, Adam
Director — since 2023

Regulatory standing

Federal court records
11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1967-01-01
CMS overall rating
5 of 5 stars
Health deficiencies
16 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-05-09
Nurse staffing
5.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$513 per day (≈ $15,600/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
63% Medicaid · 10% Medicare · 27% private/other
Occupancy
96% (fiscal year 2023)
Vs. state median
right at the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds
206
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-09-22Health inspectionComplaint-triggered1 citation
F-0676
D · No harm foundFrom a complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2025-10-04
2025-05-09Health inspection15 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-06-06
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-06-06
F-0605
D · No harm found
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected 2025-06-06
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2025-06-06
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-06-06
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-06-06
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-06-06
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-06-06
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-06-06
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2025-06-06
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-06-06
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-06-06
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-06-06
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-06-06
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-06-06
12 earlier / fire-safety inspections (29 citations)
2024-10-01Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-10-10
2024-09-20Health inspectionComplaint-triggered1 citation
F-0573
D · No harm foundFrom a complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected 2024-10-18
2024-09-19Health inspectionComplaint-triggered1 citation
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-10-01
2024-07-02Health inspectionComplaint-triggered1 citation
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-07-20
2024-06-27Health inspectionComplaint-triggered1 citation
F-0558
D · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-07-23
2024-05-01Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-05-16
2023-08-16Health inspectionComplaint-triggered1 citation
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-08-29
2022-05-06Health inspection6 citations
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-05-31
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-05-31
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2022-05-31
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-05-31
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-05-31
F-0925
D · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2022-05-31
2019-08-09Health inspection3 citations
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-08-29
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-08-29
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2019-08-29
2025-05-09Fire-safety inspection4 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2025-06-09
K-0223
D · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2025-06-09
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-06-09
K-0741
F · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2025-06-09
2022-05-06Fire-safety inspection4 citations
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2022-07-14
K-0362
D · No harm found
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Corrected 2022-07-14
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2022-07-14
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2022-07-14
2019-08-09Fire-safety inspection5 citations
E-0009
D · No harm found
Include a process for Emergency Preparedness collaboration.
Corrected 2019-09-19
E-0031
D · No harm found
Provide emergency officials' contact information.
Corrected 2019-09-19
E-0037
D · No harm found
Establish staff and initial training requirements.
Corrected 2019-09-19
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2019-09-19
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2019-09-19
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055374.

Visitor reviews

What people say on Google.
3.189 ratings on Google
★★★★★Jesus Martinez · 2026-06-22 · via Google

“Upland rehabilitation shout out to your activity department they are the best they do an incredible job at providing a comforting and fun environment. My grandma always looks forward to the daily activities, whether it's bingo, live music, or painting with memo. The activity staff is incredibly patient and enthusiastic, which really brings the residents’ spirits up. A huge shout out to Amy Moran,…”

★Lauren Rios · 2026-04-25 · via Google

“If you hate your loved one and are praying on their downfall, then Upland Rehab is the place to send them! I am in absolute disbelief that this facility is still operational and hasn’t been shut down by the health department. The moment I walked in, I was hit with a strong, foul odor—it smelled like a gas station restroom, and I gagged. The entire place felt unsanitary. Staff were spraying bleach…”

★★★★★Christiane Perez · 2025-11-09 · via Google

“My mom was a patient at this facility; discharged 11/6/2025. THANK YOU to the entire staff, the skilled nursing team, the CNAs… literally EVERYONE treated my mom with the utmost care and kindness. Jamima, Alyssa, Noah, Nancy, Thiri, Joani (I know I’m forgetting a few more), but these people were directly involved with my moms care: THANK YOU🤍 I never thought my mom would be in a position to have …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 45 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered