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Nursing homeFAID #9730

Vancrest-upper Valley

3232 NORTH COUNTY ROAD 25A, TROY, OH, 45373

(937) 440-7663

www.vancrest.com/vancrest-upper-valley

127 licensed beds

★★★★★4/5CMS Five-Star overall3/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Vancrest - Upper Valley

Address

3232 North County Road 25a

Troy, OH 45373

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Public record summary

What we can show you for free.

Bed capacity

127

CMS facility ID

365735

Care type

Nursing home

County

Miami

Facility name

Vancrest-upper Valley

Street address

3232 NORTH COUNTY ROAD 25A

City / state / ZIP

Troy, OH 45373

Phone

(937) 440-7663

Website

www.vancrest.com/vancrest-upper-valley

About this facility — Vancrest-upper Valley

Vancrest-upper Valley is a Medicare/Medicaid-certified skilled nursing facility in Troy, Ohio. It is licensed for 127 beds — above the median for skilled nursing facilities in Ohio (86 beds).

It is one of 6 senior care facilities in Troy and 922 skilled nursing facilities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Vancrest-upper Valley 56 times across 6 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Vancrest Health Care Centers

Ownership type

Non profit - Corporation

Registered owners & officers

Allen, Betty

Operational control · Additional disclosable party — since 2024

Aquila Initiative Inc

Additional disclosable party — since 2024

Bagley, Jon

Direct owner · Officer — since 2024

Bashore Reineck Stoller & Waterman Inc

Additional disclosable party — since 2024

Contento, Robert

Operational control · Additional disclosable party — since 2024

Fuelling, Elizabeth

Operational control · Additional disclosable party — since 2024

Howard, Wershbale & Co

Additional disclosable party — since 2024

Madireddy, Naga

Operational control · Additional disclosable party — since 2024

Mccleery, Mark

Direct owner — since 2024

Myers, Mark

Direct owner — since 2024

Parker, Kathy

Operational control · Additional disclosable party — since 2024

Pottenger, Julia

Operational control · Additional disclosable party — since 2024

Rudasill, Mark

Operational control · Additional disclosable party — since 2024

Silalahi, Edgar

Governing body · Operational control · Additional disclosable party — since 2024

Stewart, Shane

Governing body · Operational control · Additional disclosable party — since 2024

Sutherland, Cierra

Operational control · Additional disclosable party — since 2024

Therapy Solutions

Additional disclosable party — since 2025

Troy Health Facilities, Llc

Operational control · Additional disclosable party — since 2024

Twomagnets Llc

Additional disclosable party — since 2024

Uvmc Nursing Care, Inc

Additional disclosable party — since 1989

Vancrest Management Corp.

Operational control · Additional disclosable party — since 2024

Veracity Resourcing and Services Llc

Additional disclosable party — since 2024

White, Claire

Direct owner — since 2024

White, Mark

Direct owner · Officer · Operational control — since 2024

White, Nicolaus

Direct owner — since 2024

White, Scott

Direct owner — since 2024

Regulatory standing

Licensed / certified since

1989-05-08

CMS overall rating

4 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-07-25

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$381 per day (≈ $11,580/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

59% Medicaid · 11% Medicare · 30% private/other

Occupancy

81% (fiscal year 2023)

Vs. state median

5% above the OH median of $364/day — full state cost breakdown

Services & coverage

Licensed beds

127

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2024-07-25Health inspection13 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2024-08-23

F-0582

B · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-08-23

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-08-23

F-0637

D · No harm found

Assess the resident when there is a significant change in condition

Corrected 2024-08-23

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-08-23

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-08-23

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-08-23

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-08-23

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-08-23

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-08-23

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-08-23

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-08-23

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-08-23

2021-11-23Health inspection11 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2021-12-13

F-0569

D · No harm found

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Corrected 2021-12-13

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2021-12-13

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2021-12-13

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2021-12-13

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-12-13

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2021-12-13

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2021-12-13

F-0761

D · No harm found

Corrected 2021-12-13

F-0770

D · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2021-12-13

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2021-12-13

4 earlier / fire-safety inspections (32 citations)

2019-08-22Health inspection8 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2019-09-16

F-0569

D · No harm found

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Corrected 2019-09-16

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2019-09-16

F-0607

C · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2019-09-16

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-09-16

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-09-16

F-0770

E · No harm found

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2019-09-16

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2019-09-16

2024-07-25Fire-safety inspection14 citations

K-0223

F · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2025-01-23

K-0232

E · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2024-08-23

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-08-23

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-08-23

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-08-23

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-08-23

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-08-23

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-08-23

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-01-23

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-08-23

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-08-23

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-01-23

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-08-23

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-08-23

2021-11-23Fire-safety inspection4 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2021-12-13

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2021-12-13

K-0500

E · No harm found

Meet other general requirements that are deficient.

Corrected 2021-12-13

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-12-13

2019-08-22Fire-safety inspection6 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2019-09-16

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2019-09-16

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2019-09-16

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2019-09-16

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-09-16

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2019-09-16

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 365735.

Visitor reviews

What people say on Google.

3.425 ratings on Google

★★★★★Jaime Brown · 2024-01-05 · via Google
“I can not say enough about how amazing the staff at Koester Pavilion is. They put the patients needs first, they work together to make sure the best possible outcome is achieved. They communicate openly, professionally, and are patient centered and focused driven. Great team!! Great atmosphere!!”

★Jeromy J · 2018-09-08 · via Google
“Place is a joke do not send your loved ones here for care. All it takes is for your loved one staying there to say they don't want to be there any more and they will send them out the front door to sit in the rain, and not even set up a mode of transportation for them before hand. My father was physically unable to take care of himself and they shipped him right out the door into the rain without …”

★mike haer · 2022-02-04 · via Google
“Absolutely horrible facility that would have let our mother die if we wouldn't have demanded she be transported to the hospital. The day we demanded her go to hospital, the staff wanted to discuss hospice care. My mother is now thriving in another facility and will come back home soon. When we finally demanded to see the chart, the last day my mom was in their facility they hadn't fed her or give…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 56 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered