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Nursing homeFAID #12400

Vermont Veterans' Home

325 NORTH STREET, BENNINGTON, VT, 05201

(802) 447-6510

vvh.vermont.gov

177 licensed beds

★★★★★1/5CMS Five-Star overall3/5 health inspections1/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · Ron Patla

Address

325 North Street

Bennington, VT 05201

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Public record summary

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Bed capacity

177

CMS facility ID

475032

Care type

Nursing home

County

Bennington

Facility name

Vermont Veterans' Home

Street address

325 NORTH STREET

City / state / ZIP

Bennington, VT 05201

Phone

(802) 447-6510

Website

vvh.vermont.gov

About this facility — Vermont Veterans' Home

Vermont Veterans' Home is a Medicare/Medicaid-certified skilled nursing facility in Bennington, Vermont. It is licensed for 177 beds — well above the median for skilled nursing facilities in Vermont (90 beds).

It is one of 7 senior care facilities in Bennington and 33 skilled nursing facilities across Vermont. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Vermont Veterans' Home 34 times across 10 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $8,278 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - State

Registered owners & officers

Jackson, Melissa

Operational control — since 2011

Mcclafferty, Steven

Operational control — since 2012

Regulatory standing

Licensed / certified since

1989-03-13

CMS overall rating

1 of 5 stars

Health deficiencies

7 at the last standard inspection

Federal fines

$8,278 total

Last standard inspection

2026-03-11

Cost & payer profile (FY2024 cost report)

Average billed charges

$463 per day (≈ $14,080/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

44% Medicaid · 1% Medicare · 54% private/other

Occupancy

72% (fiscal year 2024)

Vs. state median

2% above the VT median of $453/day — full state cost breakdown

Services & coverage

Licensed beds

177

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-06-09Health inspectionComplaint-triggered1 citation

F-0602

E · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

2026-03-11Health inspection6 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-04-25

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2026-04-25

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-02-27

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-04-25

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-04-25

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-25

7 earlier / fire-safety inspections (27 citations)

2025-01-29Health inspectionComplaint-triggered3 citations

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-15

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-03-15

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2025-03-15

2024-02-13Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-03-29

2023-12-05Health inspectionComplaint-triggered1 citation

F-0600

E · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-01-08

2023-10-25Health inspection4 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-12-09

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2023-12-09

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-12-09

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-12-09

2023-10-25Fire-safety inspection1 citation

K-0351

B · No harm found

Install an approved automatic sprinkler system.

2022-11-02Fire-safety inspection3 citations

K-0255

D · No harm found

Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.

Corrected 2023-01-10

K-0353

H · Actual harm

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-01-16

K-0354

D · No harm found

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2023-02-16

2021-10-20Fire-safety inspection14 citations

K-0100

D · No harm found

Meet other general requirements.

Corrected 2022-02-04

K-0200

D · No harm found

Meet other general requirements.

Corrected 2022-02-04

K-0271

D · No harm found

Have exits that are accessible at all times.

Corrected 2022-02-04

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2022-02-04

K-0311

D · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2022-02-04

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K-0331

D · No harm found

Construct fire resistant interior walls.

K-0341

D · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2022-02-04

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2022-02-04

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

K-0500

D · No harm found

Meet other general requirements that are deficient.

Corrected 2022-02-04

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2022-02-04

K-0531

D · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2022-02-04

Federal penalties

2026-03-11Fine$8,278

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 475032.

Visitor reviews

What people say on Google.

4.723 ratings on Google

★★★★★Kira Walker · 2026-06-29 · via Google
“What a wonderful home to have my father! The staff are caring, compassionate, consistent & Fun! There are so many activities that one can never be bored, the grounds are absolutely beautiful, & the team is top notch! Thank you for taking such great care of the Veterans & clearly having fun with eachother!”

★★★★★Heidi Brady · 2026-06-08 · via Google
“I was incredibly impressed by the tour that I received today with Carolyn Crawford!The veterans home is full of professionals who are compassionate and respectful. The medical team was fantastic and well thought out to meet all needs of their Veterans. The staffing pattern is perfection and something I have not seen in over 30 years! The residents are happy and well groomed and you can see they lo…”

★★★★★Mary Ryan · 2026-05-19 · via Google
“Dedicated caring staff with 5 star rating under current CEO. Extremely clean, daily activities and dietary choices.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 34 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered