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Public record summary

What we can show you for free.
Bed capacity
106
CMS facility ID
345302
Care type
Nursing home
County
Jackson
Facility name
Vero Health & Rehab of Sylva
Street address
417 CLOVERDALE ROAD
City / state / ZIP
Sylva, NC 28779
Phone
(828) 631-1600
Website
nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1Kwpx9sDSh%2F%3Fmibextid%3DwwXIfr&data=05%7C02%7Cchris.groves%40mountaintracerehab.com%7Cf768f887c355499b386f08de89059c7f%7C8ae9214cd4754d19998c35bc4c71156a%7C0%7C0%7C639098854374249240%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C60000%7C%7C%7C&sdata=QcjhnqomgZtWvWIgP3A9q10cHMess9RDiluOmHVfxZM%3D&reserved=0

About this facility — Vero Health & Rehab of Sylva

Vero Health & Rehab of Sylva is a Medicare/Medicaid-certified skilled nursing facility in Sylva, North Carolina. It is licensed for 106 beds — close to the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 4 senior care facilities in Sylva and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Vero Health & Rehab of Sylva 71 times across 13 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $359,818 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Regional Health Properties
Ownership type
For profit - Limited Liability company

Registered owners & officers

Mcabee, Bradley
Additional disclosable party — since 2024
Morrison, Brent
Direct owner · Officer · Additional disclosable party — since 2024
Regional Health Properties Inc
Additional disclosable party — since 2025
Simmons, Teddie
Operational control · Additional disclosable party — since 2024
Taylor, Ken
Director — since 2024
Tenwick, David
Director — since 2024

Regulatory standing

Federal court records
2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1989-05-10
CMS overall rating
1 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
$359,818 total
Last standard inspection
2025-08-14
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$291 per day (≈ $8,850/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
81% Medicaid · 8% Medicare · 11% private/other
Occupancy
79% (fiscal year 2023)
Vs. state median
22% below the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
106
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-08-14Health inspection7 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-09-04
F-0570
C · No harm found
Assure the security of all personal funds of residents deposited with the facility.
Corrected 2025-09-04
F-0577
C · No harm found
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2025-09-04
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-09-04
F-0851
F · No harm found
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected 2025-09-04
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2025-09-04
F-0887
D · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2025-09-04
2024-07-30Health inspectionComplaint-triggered17 citations
F-0550
G · Actual harmFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-08-20
F-0553
D · No harm foundFrom a complaint
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2024-08-20
F-0558
D · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-08-20
F-0561
D · No harm foundFrom a complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2024-08-20
F-0568
C · No harm foundFrom a complaint
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected 2024-08-20
F-0584
F · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-08-20
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-08-20
F-0644
D · No harm foundFrom a complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-08-20
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-08-20
F-0688
D · No harm foundFrom a complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-08-20
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-08-20
F-0690
K · Immediate jeopardyFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-08-20
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-08-20
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-08-20
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-08-20
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-08-20
F-0883
D · No harm foundFrom a complaint
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-08-20
9 earlier / fire-safety inspections (47 citations)
2024-05-22Health inspectionComplaint-triggered12 citations
F-0563
D · No harm foundFrom a complaint
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Corrected 2024-07-30
F-0580
J · Immediate jeopardyFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-07-30
F-0584
F · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-08-20
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-07-30
F-0609
E · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-08-20
F-0684
J · Immediate jeopardyFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-30
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-08-20
F-0726
J · Immediate jeopardyFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-08-20
F-0755
G · Actual harmFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-07-30
F-0760
G · Actual harmFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-07-30
F-0841
E · No harm foundFrom a complaint
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Corrected 2024-07-30
F-0867
E · No harm foundFrom a complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-07-30
2023-11-30Health inspectionComplaint-triggeredInfection control5 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-12-07
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-12-07
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-12-07
F-0867
D · No harm foundFrom a complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-12-07
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-07
2023-11-21Health inspectionComplaint-triggered2 citations
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-12-07
F-0697
G · Actual harmFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-11-30
2023-10-18Health inspectionComplaint-triggered7 citations
F-0550
G · Actual harmFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-12-07
F-0636
D · No harm foundFrom a complaint
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2023-11-30
F-0640
B · No harm foundFrom a complaint
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2023-11-11
F-0759
E · No harm foundFrom a complaint
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-11-30
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2023-11-30
F-0867
D · No harm foundFrom a complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-12-07
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-12-07
2023-01-20Health inspection3 citations
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-02-17
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-02-17
F-0867
E · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2023-02-17
2025-07-29Fire-safety inspectionComplaint-triggered1 citation
K-0354
D · No harm foundFrom a complaint
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2025-08-20
2024-07-30Fire-safety inspection9 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2024-09-20
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-09-20
K-0293
D · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-09-20
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-09-20
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-09-20
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-09-20
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2024-09-20
K-0914
D · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-09-20
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-09-20
2023-01-20Fire-safety inspection7 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2023-02-17
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2023-05-14
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-05-14
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-05-14
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2023-05-14
K-0914
D · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2023-05-14
K-0916
D · No harm found
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Corrected 2023-05-14
2021-04-29Fire-safety inspection1 citation
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2021-06-14

Federal penalties

2024-05-22Fine$325,563
2023-10-18Fine$7,901
2023-10-18Fine$10,065
2023-10-18Fine$16,289
2024-05-22Medicare payment denial — 67 days
2023-10-18Medicare payment denial — 1 days
Total fines$359,818
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345302.

Visitor reviews

What people say on Google.
3.037 ratings on Google
★★★★★Cate Rogers · 2026-02-22 · via Google

“My 22 yr old orphaned grand-nephew was placed here from Charlotte's Atrium Hospital for LTC. We had no say where he would be placed. It's a 3 hour drive one-way. But it turned out to be the BEST place he was lucky to get!! Everyone is just fabulous - top to bottom. He has multiple severe injuries from a traumatic brain injury and he is getting more and much better treatment than he got after 6…”

★Fran F. · 2026-06-23 · via Google

“My father in law had broken ribs, bruises and was left to die. No care and an awful lace. Do not put anyone here if u care”

★★★★★Jackie Palmer · 2025-04-26 · via Google

“My brother was a patient at Vero. He was there for 3 months while going through Hospice. The staff did a wonderful job taking care of him. I am so appreciative for their support and care during a very difficult time. They were also very supportive of the family. Much love and appreciation for the center and everyone who works there. We couldn’t have done this without you.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered