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Nursing homeFAID #12484

Waterside Health & Rehab Center

249 SOUTH NEWTOWN RD, NORFOLK, VA, 23502
(757) 892-5500
www.saberhealth.com/locations/waterside-health-rehab-center
197 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of WATERSIDE HEALTH & REHAB CENTER
Photo via Google · Waterside Health & Rehab Center

Public record summary

What we can show you for free.
Bed capacity
197
CMS facility ID
495173
Care type
Nursing home
County
Norfolk City
Facility name
Waterside Health & Rehab Center
Street address
249 SOUTH NEWTOWN RD
City / state / ZIP
Norfolk, VA 23502
Phone
(757) 892-5500
Website
www.saberhealth.com/locations/waterside-health-rehab-center

About this facility — Waterside Health & Rehab Center

Waterside Health & Rehab Center is a Medicare/Medicaid-certified skilled nursing facility in Norfolk, Virginia. It is licensed for 197 beds — well above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 25 senior care facilities in Norfolk and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Waterside Health & Rehab Center 67 times across 7 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $8,375 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Saber Healthcare Group
Ownership type
For profit - Corporation

Registered owners & officers

Benjamin N. Volpe Family Dynasty Trust (dated December 29, 2020)
Indirect owner — since 2023
Bnv Dynasty Llc
Indirect owner — since 2023
Citrin Cooperman Advisors Llc
Additional disclosable party — since 2019
Decanted William I. Weisberg Family Dynasty Trust (dated Sept 30, 2020
Indirect owner — since 2023
Hajimomenian, Amir
Operational control · Additional disclosable party — since 2024
Hinners, Michelle
Operational control · Additional disclosable party — since 2023
Huntington National Bank
Additional disclosable party — since 2019
Jackson, Ashley
Operational control · Additional disclosable party — since 2022
Nicoluzakis, Gregory
Additional disclosable party — since 2019
Ohi Asset (va) Newton-norfolk, Llc
Security-interest holder · Additional disclosable party — since 2019
Saber Governance Llc
Additional disclosable party — since 2019
Saber Healthcare Group Llc
Additional disclosable party — since 2019
Saber Healthcare Holdings Llc
Direct owner — since 2019
Shg Boa Llc
Additional disclosable party — since 2026
Shg Management Llc
Operational control · Additional disclosable party — since 2019
Shg Mt, Llc
Additional disclosable party — since 2026
Volpe, Benjamin
Additional disclosable party — since 2019
Walker & Associates Pc
Additional disclosable party — since 2019
Weisberg, William
Owner of a disclosable party — since 2026
Wiw Dynasty Llc
Indirect owner — since 2023

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1987-12-05
CMS overall rating
3 of 5 stars
Health deficiencies
12 at the last standard inspection
Federal fines
$8,375 total
Last standard inspection
2023-06-23
Nurse staffing
4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$524 per day (≈ $15,930/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
86% Medicaid · 5% Medicare · 9% private/other
Occupancy
57% (fiscal year 2023)
Vs. state median
31% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds
197
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2023-11-29Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-11-28
2023-06-23Health inspection12 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-07-13
F-0602
E · No harm found
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2023-07-13
F-0622
D · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2023-07-13
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2023-07-13
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2023-07-13
F-0636
D · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2023-07-13
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-07-13
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-07-13
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-07-13
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-07-13
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2023-07-13
F-0925
D · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2023-07-13
4 earlier / fire-safety inspections (54 citations)
2019-12-12Health inspection14 citations
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2020-01-07
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2020-01-07
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2020-01-07
F-0622
D · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2020-01-07
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-12-06
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2020-01-07
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2020-01-07
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2020-01-07
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2020-01-07
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2020-01-07
F-0687
D · No harm found
Provide appropriate foot care.
Corrected 2020-01-07
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2020-01-07
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2020-01-07
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2020-01-07
2018-06-28Health inspection25 citations
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2018-08-12
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2018-08-12
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2018-08-12
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2018-08-12
F-0638
D · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2018-08-12
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2018-08-12
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2018-08-12
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2018-08-12
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2018-08-12
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2018-08-12
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2018-08-12
F-0690
G · Actual harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2018-08-12
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2018-08-12
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2018-08-12
F-0697
D · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2018-08-12
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2018-08-12
F-0712
E · No harm found
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected 2018-08-12
F-0725
E · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2018-08-12
F-0742
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected 2018-08-12
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2018-08-12
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2018-08-12
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2018-08-12
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2018-08-12
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2018-08-12
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2018-08-12
2023-06-23Fire-safety inspection3 citations
K-0291
D · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2023-08-03
K-0342
D · No harm found
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Corrected 2023-08-03
K-0700
E · No harm found
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Corrected 2023-08-03
2018-06-28Fire-safety inspection12 citations
E-0036
C · No harm found
Establish emergency prep training and testing.
Corrected 2018-08-12
E-0037
C · No harm found
Establish staff and initial training requirements.
Corrected 2018-08-12
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2018-08-29
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2018-08-29
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2018-08-29
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2018-08-29
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2018-08-29
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2018-08-29
K-0911
F · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2018-08-29
K-0914
E · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2018-08-29
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2018-08-29
K-0923
E · No harm found
Have proper medical gas storage and administration areas.
Corrected 2018-08-29

Federal penalties

2023-11-29Fine$8,375
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495173.

Visitor reviews

What people say on Google.
3.7103 ratings on Google
★★★★★M.J. · 2026-01-04 · via Google

“My mother was a short term/therapy resident at Waterside Health and Rehab Center last month after a short hospitalization. I was impressed with the kindness and dignity the staff showed her as she has mild Dementia and this was the first time she had ever been in a facility and away from her home. They ensured she was safe and comfortable at all times. Every time I visited or called her (which wer…”

★★★★★Maureen Steinhouse · 2025-12-31 · via Google

“Staff members are all friendly and accommodating, especially important over the Holidays. My elderly mother with limited mobility and diminished mental capacity is being accommodated with great care. The facility is clean and mom’s room is comfortable. Thank you for helping to ease our stress!”

★★★★★Khalil Burgess · 2026-05-26 · via Google

“I enjoyed my time at Waterside Health & Rehab. Thank you Kadijea & Caitlin (Social Services), Tracey (Admissions), Ciara (BOM), Ashley (Human Resources), the Life Enrichment team, Daja, V, Nate, Ms. Sharon, Gail, RT team. All these people played a role and took care of me during my time there.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 67 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered