Home›Browse›California›West Covina›West Covina Healthcare Center

Nursing homeFAID #974

West Covina Healthcare Center

850 S. SUNKIST AVE., WEST COVINA, CA, 91790

(626) 962-3368

97 licensed beds

CMS rates West Covina Healthcare Center 2 out of 5 overall. Federal inspectors issued 64 citations across 21 inspections in the last three years, with $44,027 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

850 S. Sunkist Ave.

West Covina, CA 91790

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

055992

Care type

Nursing home

County

Los Angeles

Facility name

West Covina Healthcare Center

Street address

850 S. SUNKIST AVE.

City / state / ZIP

West Covina, CA 91790

Phone

(626) 962-3368

About this facility — West Covina Healthcare Center

West Covina Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in West Covina, California. It is licensed for 97 beds — close to the median for skilled nursing facilities in California (98 beds).

It is one of 42 senior care facilities in West Covina and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Cambridge Healthcare Services, a group of 32 facilities on this site.

Federal inspectors have cited West Covina Healthcare Center 64 times across 21 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $44,027 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Cambridge Healthcare Services

Ownership type

For profit - Limited Liability company

Registered owners & officers

Ag Facilities Operations, Llc

Direct owner — 100% stake — since 2003

Ira E Smedra Living Trust

Indirect owner — 48% stake — since 2017

Win Win Enterprises, Llc

Indirect owner — 48% stake — since 2003

Amanda Lee Sorensen Trust

Additional disclosable party — since 2007

Baltazar, Eileen

Governing body · Operational control · Additional disclosable party — since 2022

Butenko, Julie

Operational control · Additional disclosable party — since 2023

Cambridge Healthcare Services Llc

Operational control · Additional disclosable party — since 2013

Capela, Heidi

Operational control · Additional disclosable party — since 2023

Chapeaux Enterprises

Additional disclosable party — since 2007

Cory Ann Sorensen

Additional disclosable party — since 2007

Hassell, Lance

Operational control · Additional disclosable party — since 2022

Lutz, Linda

Operational control · Additional disclosable party — since 2012

Manojo, Sheila

Operational control — since 2024

Mehta, Krunal

Operational control · Additional disclosable party — since 2013

Paul and Susan Geller Trust

Additional disclosable party — since 2007

Salazar, Paulina

Operational control · Additional disclosable party — since 2020

Smedra, Ira

Operational control · Additional disclosable party — since 2003

Sorensen Family Trust

Additional disclosable party — since 2007

Vidales, Miguel

Governing body · Operational control · Additional disclosable party — since 2021

Wintner, Jacob

Operational control · Additional disclosable party — since 2003

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1971-12-31

CMS overall rating

2 of 5 stars

Health deficiencies

18 at the last standard inspection

Federal fines

$44,027 total

Last standard inspection

2025-12-05

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$396 per day (≈ $12,040/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

62% Medicaid · 9% Medicare · 29% private/other

Occupancy

87% (fiscal year 2023)

Vs. state median

23% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-08-13Health inspectionComplaint-triggered1 citation

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-08-31

2026-07-15Health inspectionComplaint-triggered3 citations

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-08-09

F-0776

E · No harm foundFrom a complaint

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Corrected 2026-08-12

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-08-09

18 earlier / fire-safety inspections (60 citations)

2026-05-07Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-05-29

2026-04-23Health inspectionComplaint-triggered1 citation

F-0573

D · No harm foundFrom a complaint

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Corrected 2026-05-15

2026-01-02Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-01-23

2025-12-05Health inspection11 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2025-12-26

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-12-24

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-12-26

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-12-26

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-12-26

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-12-26

F-0756

B · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-12-26

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-12-24

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-12-26

F-0881

D · No harm found

Implement a program that monitors antibiotic use.

Corrected 2025-12-16

F-0912

B · No harm found

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2025-12-06

2025-07-25Health inspectionComplaint-triggered1 citation

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-08-18

2024-12-27Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-01-17

2024-10-03Health inspection12 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-10-25

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-10-25

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-10-25

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-10-25

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-10-25

F-0693

E · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-10-25

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2024-10-25

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-10-25

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-10-25

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2024-10-25

F-0912

B · No harm found

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2024-10-25

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-10-25

2024-07-03Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-07-26

2024-06-24Health inspectionComplaint-triggered1 citation

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-07-17

2024-06-07Health inspectionComplaint-triggered1 citation

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-07-03

2024-05-06Health inspectionComplaint-triggered2 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-05-30

F-0758

D · No harm foundFrom a complaint

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-05-30

2024-03-28Health inspectionComplaint-triggered3 citations

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-04-30

F-0760

G · Actual harmFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-04-30

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-04-22

2024-01-31Health inspectionComplaint-triggered2 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-02-23

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-02-23

2023-11-28Health inspectionComplaint-triggered1 citation

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2023-12-27

2023-10-13Health inspection10 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-11-15

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-11-01

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-11-01

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-11-17

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-11-06

F-0690

E · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-11-06

F-0700

D · No harm found

Corrected 2023-11-15

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2023-11-06

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-11-15

F-0912

B · No harm found

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2023-10-13

2025-12-05Fire-safety inspection3 citations

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-12-26

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-12-26

K-0918

C · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-12-26

2024-10-03Fire-safety inspection3 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-10-25

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-10-25

K-0362

D · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2024-10-25

2023-10-13Fire-safety inspection5 citations

K-0111

D · No harm found

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

Corrected 2023-11-03

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-10-13

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-10-13

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-23

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-10-13

Federal penalties

2024-03-28Fine$29,816

2024-01-31Fine$14,211

2024-03-28Medicare payment denial — 4 days

Total fines$44,027

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 055992.

Quality of care & staffing

How it compares in California.

Inspection citations, 3 years

More than 48% of nursing homes in the state

State median: 65

Federal fines, 3 years

$44,027

More than 83% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

4.0

Higher than 27% of nursing homes in the state

State median: 4.3

Nursing staff turnover, annual

36%

Higher than 48% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the California average on 9 and worse on 2. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	9.0%	10.2%	13.5%	Better than state
Lose too much weight	3.8%	4.1%	5.1%	Near state average
With a catheter inserted and left in their bladder	0.3%	0.7%	0.7%	Better than state
With a urinary tract infection	1.1%	1.2%	1.5%	Near state average
Have depressive symptoms	0.4%	7.6%	13.5%	Better than state
Were physically restrained	0.0%	0.3%	0.1%	Better than state
Experiencing one or more falls with major injury	0.0%	1.6%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	98.7%	93.7%	Near state average
Ability to walk independently worsened	8.4%	8.9%	12.7%	Near state average
Received an antianxiety or hypnotic medication	8.3%	13.7%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	97.9%	95.3%	Near state average
With pressure ulcers	4.2%	4.3%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	3.2%	9.8%	18.3%	Better than state
Received an antipsychotic medication	0.0%	12.3%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	2.21	2.21	1.81	Near state average
Outpatient emergency department visits per 1000 long-stay resident days	2.48	1.50	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	100.0%	94.6%	82.3%	Near state average
Newly received an antipsychotic medication	0.5%	1.3%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	100.0%	93.1%	80.1%	Near state average
Were rehospitalized after a nursing home admission	34.9%	22.6%	23.4%	Worse than state
Had an outpatient emergency department visit	12.1%	11.1%	11.8%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0656 5 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0684 4 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
F-0578 3 inspections. Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F-0912 3 inspections. Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F-0760 2 inspections. Ensure that residents are free from significant medication errors.

What its owners also hold

Win Win Enterprises, Llc has an ownership stake on file at 28 nursing homes, averaging 2.6 of 5 on CMS's overall rating.
Ira E Smedra Living Trust has an ownership stake on file at 13 nursing homes, averaging 2.3 of 5 on CMS's overall rating.
Ag Facilities Operations, Llc has an ownership stake on file at 11 nursing homes, averaging 2.5 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in California

Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
File a complaint: 844-538-8766 · Online
Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Emanate Health Inter-community Hospital, about 3.5 miles. CMS rating 1 of 5.
Aurora Charter Oak, about 5.2 miles.
San Dimas Community Hospital, about 6.9 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Victoria Care Center, Baldwin Park, about 0.5 miles. CMS rating 5 of 5.
West Covina Medical Center D/p Snf, West Covina, about 0.6 miles. CMS rating 4 of 5.
Garden View Post Acute Rehabilitation, Baldwin Park, about 0.6 miles. CMS rating 4 of 5.
West Haven Healthcare, West Covina, about 0.6 miles. CMS rating 4 of 5.
Merrill Gardens At West Covina, West Covina, about 0.7 miles. 11 state visits on record.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 64 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered