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Nursing homeFAID #14116

West Oaks Nursing & Rehabilitation

3625 Green Crest Dr, HOUSTON, TX, 77082
(281) 558-1166
www.westoaksnursingrehab.com
136 licensed beds
★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of West Oaks Nursing & Rehabilitation
Photo via Google · Matt Albright

Public record summary

What we can show you for free.
Bed capacity
136
CMS facility ID
675454
Care type
Nursing home
County
Harris
Facility name
West Oaks Nursing & Rehabilitation
Street address
3625 Green Crest Dr
City / state / ZIP
Houston, TX 77082
Phone
(281) 558-1166
Website
www.westoaksnursingrehab.com

About this facility — West Oaks Nursing & Rehabilitation

West Oaks Nursing & Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Houston, Texas. It is licensed for 136 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 720 senior care facilities in Houston and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited West Oaks Nursing & Rehabilitation 25 times across 6 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Touchstone Communities
Ownership type
For profit - Corporation

Registered owners & officers

Aegis Therapies, Inc.
Additional disclosable party — since 2019
Boening, Christopher
Operational control · Additional disclosable party — since 2020
Campbell, Leslie
Operational control · Additional disclosable party — since 2020
Carvajal Pharmacy Ltc
Additional disclosable party — since 2019
Castillo, Lynnea
Operational control · Additional disclosable party — since 2019
Fellbaum, Ernest
Additional disclosable party — since 2019
Greene, Calandra
Operational control · Additional disclosable party — since 2022
Hare, Sondra
Operational control · Additional disclosable party — since 2019
International Bank of Commerce
Security-interest holder — since 2022
Nutritious Lifestyles, Inc.
Additional disclosable party — since 2019
Plante & Moran Pllc
Additional disclosable party — since 2019
Sehlke, Bryon
Operational control · Additional disclosable party — since 2019
Studer, Stanley
Additional disclosable party — since 2019
Tanguilig-robinson, Cynthia
Operational control · Additional disclosable party — since 2025
The Bryon and Rena Sehlke Living Trust
Additional disclosable party — since 2023
Thompson, Johnny
Officer — since 2023
Touchstone Communities Inc
Additional disclosable party — since 2019
Touchstone Realty - West Oaks Llc
Additional disclosable party — since 2019
Touchstone Strategies - West Oaks Llc
Operational control · Additional disclosable party — since 2019
Trident Health Services Inc
Additional disclosable party — since 2019
Zurovec, Darrell
Operational control · Additional disclosable party — since 2019

Regulatory standing

Licensed / certified since
1995-02-24
CMS overall rating
4 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-03-13
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$321 per day (≈ $9,760/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
77% Medicaid · 6% Medicare · 17% private/other
Occupancy
77% (fiscal year 2024)
Vs. state median
16% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds
136
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-13Health inspection5 citations
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-03-24
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2026-03-24
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2026-03-24
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-03-24
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-03-24
2025-01-16Health inspection7 citations
F-0558
E · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-02-28
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-02-28
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-02-28
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2025-02-28
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-02-28
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-02-28
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-02-14
4 earlier / fire-safety inspections (13 citations)
2023-11-30Health inspection2 citations
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2023-12-22
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-12-14
2026-03-13Fire-safety inspection4 citations
K-0355
F · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2026-04-03
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-04-03
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2026-04-03
K-0511
F · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2026-04-03
2025-01-16Fire-safety inspection3 citations
K-0345
E · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-02-14
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-02-14
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-02-14
2023-11-30Fire-safety inspection4 citations
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-12-19
K-0374
E · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2023-12-19
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-12-19
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-12-19
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 675454.

Visitor reviews

What people say on Google.
3.987 ratings on Google
★john mehaffey jr. · 2026-03-17 · via Google

“This place is horrible!!! Send your loved one somewhere else because they steal and do not care about the residents. It smells like feces and urine. The temperature in the establishment is easily 80+ degrees. The staff care more about themselves than the residents. I brought my mother a CHRISTMAS present that was stolen. The bookmark that i gave her was stolen, the hearing aids ($6,000) were lost.…”

★★★★★Chinyere Ogbuaka · 2026-04-11 · via Google

“The staff were so welcoming, the environment very clean and they care for the residents with love and compassion.”

★★★★★michelle brothers · 2026-06-12 · via Google

“Today was my first time visiting the place my older sister is there and everything and everyone was nice for my first visit”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 25 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered