Senior Home Review
Home›Browse›Florida›Orlando›Westminster Towers
Nursing homeFAID #2155

Westminster Towers

70 WEST LUCERNE CIRCLE, ORLANDO, FL, 32801
(407) 841-1310
www.westminstertowersfl.org
120 licensed beds
★★★★★3/5CMS Five-Star overall2/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours
Photo of WESTMINSTER TOWERS
Photo via Google · Westminster Towers

Address

70 West Lucerne Circle
Orlando, FL 32801
Get directions

Public record summary

What we can show you for free.
Bed capacity
120
CMS facility ID
105757
Care type
Nursing home
County
Orange
Facility name
Westminster Towers
Street address
70 WEST LUCERNE CIRCLE
City / state / ZIP
Orlando, FL 32801
Phone
(407) 841-1310
Website
www.westminstertowersfl.org

About this facility — Westminster Towers

Westminster Towers is a Medicare/Medicaid-certified skilled nursing facility in Orlando, Florida. It is licensed for 120 beds — close to the median for skilled nursing facilities in Florida (120 beds).

It is one of 189 senior care facilities in Orlando and 694 skilled nursing facilities across Florida. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Westminster Towers 22 times across 9 inspections in the last three years, and CMS has imposed $22,133 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Westminster Communities of Florida
Ownership type
Non profit - Corporation

Registered owners & officers

Bell, William
Director — since 2015
Diaz, Ricardo
Operational control · Additional disclosable party — since 2025
Dye, Stephen
Director — since 2015
Hillenmeyer, John
Director — since 2015
Keith, Henry
Officer · Operational control — since 1994
Lehman, Gary
Operational control · Additional disclosable party — since 2025
Maddux, Carlen
Director — since 2022
Mock, Jeffrey
Director — since 2022
Shelley, Linda
Director — since 2022
Westminster Services Inc
Operational control — since 1980

Regulatory standing

Licensed / certified since
1992-01-01
CMS overall rating
3 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
$22,133 total
Last standard inspection
2025-03-13
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$499 per day (≈ $15,170/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
52% Medicaid · 14% Medicare · 35% private/other
Occupancy
89% (fiscal year 2024)
Vs. state median
22% above the FL median of $408/day — full state cost breakdown

Services & coverage

Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 9:00 AM – 5:00 PM · Tuesday: 9:00 AM – 5:00 PM · Wednesday: 9:00 AM – 5:00 PM · Thursday: 9:00 AM – 5:00 PM · Friday: 9:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2025-03-13Health inspection6 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2025-04-02
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-04-02
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-04-02
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-04-02
F-0840
D · No harm found
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected 2025-04-02
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-04-02
2025-03-04Health inspectionComplaint-triggered1 citation
F-0678
J · Immediate jeopardyFrom a complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2025-03-20
4 earlier / fire-safety inspections (15 citations)
2024-08-21Health inspectionComplaint-triggered2 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-09-13
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-09-13
2024-05-14Health inspectionComplaint-triggered4 citations
F-0554
D · No harm foundFrom a complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-06-18
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-06-18
F-0694
D · No harm foundFrom a complaint
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2024-06-18
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-06-18
2023-08-03Health inspection4 citations
F-0561
D · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2023-09-08
F-0636
D · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2023-09-08
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2023-09-08
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-09-08
2021-10-07Health inspection5 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2021-11-07
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-11-07
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-11-07
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2021-11-07
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2021-11-07

Federal penalties

2025-03-04Fine$5,980
2025-03-04Fine$16,153
Total fines$22,133
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 105757.

Visitor reviews

What people say on Google.
4.3160 ratings on Google
★★★★★Greg · 2026-05-24 · via Google

“Our family recently moved our father into Westminster Towers Skilled nursing. The third floor team was amazing during the hard transition. Our father enjoys the food and the views from the balcony. Thank you to Westminster third floor team . Our family is at peace as we know our father is safe and well cared for.”

★★★★★Beverly Sheffield · 2026-04-17 · via Google

“The family of Mary S would like to express our appreciation for the wonderful care she received while a resident for the past 8 years. Westminster Towers became her home and the staff treated her like family. Our Guardian Angel, Vickie, was always available for any and all questions and became a family friend as well. We thank her for her love and care for mom. Our Hospice nurse Eleanor and Pas…”

★★Jill Mimbs · 2026-03-26 · via Google

“Pamela Roby who was our sales person was always amazing to work with, absolutely no complaints with her or anything she said/did. BUT after almost 2 years of mom residing there and faithfully paying on time and doing everything we could to make people who worked there lives’ easier, it came time to move mom out of state to be closer to family. Their attitude and helpfulness changes then! Especiall…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 22 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered