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Nursing homeFAID #9101

Whispering Pines Nursing & Rehab Center

523 COUNTRY CLUB DRIVE, FAYETTEVILLE, NC, 28301
(910) 488-0711
86 licensed beds
★★★★★5/5CMS Five-Star overall5/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

523 Country Club Drive
Fayetteville, NC 28301
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Public record summary

What we can show you for free.
Bed capacity
86
CMS facility ID
345348
Care type
Nursing home
County
Cumberland
Facility name
Whispering Pines Nursing & Rehab Center
Street address
523 COUNTRY CLUB DRIVE
City / state / ZIP
Fayetteville, NC 28301
Phone
(910) 488-0711

About this facility — Whispering Pines Nursing & Rehab Center

Whispering Pines Nursing & Rehab Center is a Medicare/Medicaid-certified skilled nursing facility in Fayetteville, North Carolina. It is licensed for 86 beds — below the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 75 senior care facilities in Fayetteville and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Whispering Pines Nursing & Rehab Center 15 times across 7 inspections in the last three years, and CMS has imposed $8,512 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Century Care Management
Ownership type
For profit - Corporation

Registered owners & officers

Noah K Duncan Fam Tr
Direct owner — 100% stake — since 2013
Boyette, Barbara
Director — since 2005
Fontaine, Michelle
Director — since 2003
Gilliam, Robert
Managing employee · Director · Officer — since 2008
Pagan, Jessica
Operational control — since 2015
Schmidlin, James
Officer — since 2021
Schroeder, Teresa
Managing employee — since 1998

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1991-01-22
CMS overall rating
5 of 5 stars
Health deficiencies
0 at the last standard inspection
Federal fines
$8,512 total
Last standard inspection
2025-04-17
Nurse staffing
4.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$472 per day (≈ $14,350/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
69% Medicaid · 14% Medicare · 17% private/other
Occupancy
77% (fiscal year 2023)
Vs. state median
27% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
86
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2024-02-16Health inspectionComplaint-triggered2 citations
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-08
F-0867
D · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2024-03-01
2022-10-14Health inspection1 citation
F-0636
D · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2022-10-28
3 earlier / fire-safety inspections (12 citations)
2025-04-17Fire-safety inspection6 citations
K-0341
D · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2025-06-27
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2025-06-27
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-06-27
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2025-06-27
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-06-27
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-06-27
2024-02-16Fire-safety inspection4 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2024-04-15
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-04-15
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-04-15
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-04-15
2021-10-15Fire-safety inspection2 citations
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2021-11-22
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2021-11-22

Federal penalties

2024-02-16Fine$8,512
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345348.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 15 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered