Home›Browse›Ohio›Whitehouse›Whitehouse Country Manor

Nursing homeFAID #9747

Whitehouse Country Manor

11239 WATERVILLE ST, WHITEHOUSE, OH, 43571

(419) 877-5338

90 licensed beds

★★★★★4/5CMS Five-Star overall3/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Address

11239 Waterville St

Whitehouse, OH 43571

Get directions

Map facilities in this area

All facilities in Whitehouse

Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

365756

Care type

Nursing home

County

Lucas

Facility name

Whitehouse Country Manor

Street address

11239 WATERVILLE ST

City / state / ZIP

Whitehouse, OH 43571

Phone

(419) 877-5338

About this facility — Whitehouse Country Manor

Whitehouse Country Manor is a Medicare/Medicaid-certified skilled nursing facility in Whitehouse, Ohio. It is licensed for 90 beds — close to the median for skilled nursing facilities in Ohio (86 beds).

It is one of 1 senior care facility in Whitehouse and 922 skilled nursing facilities across Ohio. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Whitehouse Country Manor 53 times across 11 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Hillstone Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Bergsten, Paul

Officer · Operational control — since 2018

Dapore, Matthew

Officer · Operational control — since 2018

Regulatory standing

Federal court records

9 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-10-04

CMS overall rating

4 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-02-18

Nurse staffing

3.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$284 per day (≈ $8,630/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

80% Medicaid · 1% Medicare · 19% private/other

Occupancy

95% (fiscal year 2023)

Vs. state median

22% below the OH median of $364/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-06-04Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-06-12

2025-02-18Health inspectionComplaint-triggered8 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-03-13

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-03-13

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-13

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-03-13

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-13

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-03-13

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-13

F-0919

D · No harm foundFrom a complaint

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2025-03-13

7 earlier / fire-safety inspections (44 citations)

2024-04-11Health inspectionComplaint-triggered1 citation

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-05-03

2023-10-05Health inspectionComplaint-triggeredInfection control2 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-10-31

F-0921

E · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-10-31

2022-10-31Health inspection13 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2022-11-17

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2022-11-17

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-11-17

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-11-17

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-11-17

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2022-11-17

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-11-17

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2022-11-17

F-0730

C · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2022-11-17

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2022-11-17

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-11-17

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-11-17

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2022-11-17

2019-11-26Health inspection12 citations

F-0570

E · No harm found

Assure the security of all personal funds of residents deposited with the facility.

Corrected 2019-12-19

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2019-12-19

F-0607

E · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2019-12-19

F-0609

E · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2019-12-19

F-0610

E · No harm found

Respond appropriately to all alleged violations.

Corrected 2019-12-19

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-12-19

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2019-12-19

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-12-19

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-12-19

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2019-12-19

F-0761

E · No harm found

Corrected 2019-12-19

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-12-19

2025-02-18Fire-safety inspection6 citations

K-0344

E · No harm found

Have an alternate power supply for its alarm system.

Corrected 2025-03-13

K-0500

F · No harm found

Meet other general requirements that are deficient.

Corrected 2025-03-13

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-03-13

K-0741

F · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-03-13

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-03-13

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-03-13

2022-10-31Fire-safety inspection6 citations

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2022-11-17

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-11-17

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2022-11-17

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-11-17

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-11-17

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-11-17

2019-11-26Fire-safety inspection4 citations

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2019-12-19

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2019-12-19

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2019-12-19

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-12-19

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 365756.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 53 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered