Home›Browse›New York›Williamsville›Williamsville Suburban

Nursing homeFAID #8688

Williamsville Suburban

193 SOUTH UNION ROAD, WILLIAMSVILLE, NY, 14221

(716) 276-1900

220 licensed beds

CMS rates Williamsville Suburban 1 out of 5 overall. Federal inspectors issued 72 citations across 13 inspections in the last three years, with $43,973 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Photo via Google · Jim Whitcomb

Address

193 South Union Road

Williamsville, NY 14221

Get directions

Map facilities in this area

All facilities in Williamsville

Public record summary

What we can show you for free.

Bed capacity

220

CMS facility ID

335647

Care type

Nursing home

County

Erie

Facility name

Williamsville Suburban

Street address

193 SOUTH UNION ROAD

City / state / ZIP

Williamsville, NY 14221

Phone

(716) 276-1900

Website

williamsvillesuburbancare.com

About this facility — Williamsville Suburban

Williamsville Suburban is a Medicare/Medicaid-certified skilled nursing facility in Williamsville, New York. It is licensed for 220 beds — above the median for skilled nursing facilities in New York (160 beds).

It is one of 12 senior care facilities in Williamsville and 596 skilled nursing facilities across New York. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Williamsville Suburban 72 times across 13 inspections in the last three years, including 7 food-safety citations, and CMS has imposed $43,973 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Otterbein, Laura

Direct owner — 46% stake — since 2018

Zacher, William

Direct owner — 46% stake — since 2018

Goldman, David

Director · Operational control — since 2018

Regulatory standing

Licensed / certified since

1981-11-04

CMS overall rating

1 of 5 stars

Health deficiencies

19 at the last standard inspection

Federal fines

$43,973 total

Last standard inspection

2024-10-28

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$493 per day (≈ $14,990/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

66% Medicaid · 11% Medicare · 24% private/other

Occupancy

77% (fiscal year 2023)

Vs. state median

1% above the NY median of $486/day — full state cost breakdown

Services & coverage

Licensed beds

220

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 7 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-31Health inspectionComplaint-triggered1 citation

F-0804

E · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-08-26

2025-12-22Health inspectionComplaint-triggered9 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-02-20

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-02-20

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-02-20

F-0742

D · No harm foundFrom a complaint

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2026-02-20

F-0804

F · No harm foundFood safetyFrom a complaint

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-02-20

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-05-01

F-0814

E · No harm foundFood safetyFrom a complaint

Dispose of garbage and refuse properly.

Corrected 2026-02-20

F-0842

C · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-02-20

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2026-02-20

10 earlier / fire-safety inspections (62 citations)

2025-05-07Health inspectionComplaint-triggered2 citations

F-0584

E · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-06-25

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-06-25

2024-10-28Health inspectionComplaint-triggered9 citations

F-0575

C · No harm found

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

Corrected 2024-12-18

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-12-18

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-18

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-12-18

F-0725

F · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-12-18

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-12-18

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2024-12-18

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-18

F-0881

F · No harm found

Implement a program that monitors antibiotic use.

Corrected 2024-12-18

2024-07-24Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-09-05

2024-02-09Health inspectionComplaint-triggered2 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-03-19

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2024-03-19

2024-01-24Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-03-04

2023-03-17Health inspection9 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-05-01

F-0640

B · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2023-05-01

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-05-01

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-05-01

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-05-01

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-05-01

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-05-01

F-0847

E · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2023-05-01

F-0848

E · No harm found

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Corrected 2023-05-01

2021-05-06Health inspection3 citations

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2021-06-04

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2021-06-11

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2021-05-07

2024-10-28Fire-safety inspection22 citations

E-0006

C · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2024-12-18

E-0032

C · No harm found

Provide primary/alternate means for communication.

Corrected 2024-12-18

K-0200

E · No harm found

Meet other general requirements.

Corrected 2024-12-18

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-12-18

K-0225

E · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2024-12-18

K-0281

E · No harm found

Install proper backup exit lighting.

Corrected 2024-12-18

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-12-18

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2024-12-18

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-12-18

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2024-12-18

K-0341

E · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-12-18

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-12-18

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-12-18

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-18

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2024-12-18

K-0362

E · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2024-12-18

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-12-18

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-12-18

K-0911

E · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-12-18

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-12-18

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-12-18

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-12-18

2023-03-17Fire-safety inspection10 citations

E-0039

C · No harm found

Conduct testing and exercise requirements.

Corrected 2023-05-08

K-0225

E · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2023-05-08

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-05-08

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2023-05-08

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-05-08

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-05-01

K-0781

E · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2023-05-08

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-05-15

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-05-08

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-05-08

2021-05-06Fire-safety inspection3 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2021-05-14

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2021-06-25

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2021-05-14

Federal penalties

2024-01-24Fine$43,973

2025-12-22Medicare payment denial — 40 days

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 335647.

Quality of care & staffing

How it compares in New York.

Inspection citations, 3 years

More than 95% of nursing homes in the state

State median: 33

Federal fines, 3 years

$43,973

More than 85% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 37% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

57%

Higher than 84% of nursing homes in the state

State median: 38%

Resident outcomes

On 21 federal quality measures, this facility does better than the New York average on 5 and worse on 10. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	12.6%	13.7%	13.5%	Near state average
Lose too much weight	6.7%	5.7%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.4%	0.5%	0.7%	Near state average
With a urinary tract infection	0.4%	1.2%	1.5%	Better than state
Have depressive symptoms	47.6%	20.1%	13.5%	Worse than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	3.4%	3.1%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	88.6%	91.8%	93.7%	Near state average
Ability to walk independently worsened	7.8%	11.1%	12.7%	Better than state
Received an antianxiety or hypnotic medication	17.3%	13.2%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	95.1%	95.2%	95.3%	Near state average
With pressure ulcers	8.7%	6.5%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	7.7%	18.6%	18.3%	Better than state
Received an antipsychotic medication	13.9%	13.7%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	1.45	1.67	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.70	1.29	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	56.3%	77.6%	82.3%	Worse than state
Newly received an antipsychotic medication	2.8%	1.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	70.3%	78.9%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	24.0%	20.6%	23.4%	Worse than state
Had an outpatient emergency department visit	12.8%	9.4%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0804 4 inspections. Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F-0677 4 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0584 3 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
K-0321 3 inspections. Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
F-0684 2 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Verify & compare

Where to check, and what's nearby.

Who to contact in New York

Licensing: New York State Department of Health
File a complaint: 888-201-4563 · Online
Long-Term Care Ombudsman: 855-582-6769. A free advocate for residents and families.
Adult Protective Services: 844-697-3505. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Upstate New York Va Healthcare System (western Ny Va Healthcare System), about 3.0 miles. CMS rating 5 of 5.
Erie County Medical Center, about 4.3 miles. CMS rating 2 of 5.
Sisters of Charity Hospital, about 5.1 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Comprehensive Rehabilitation and Nursing Center At, Williamsville, about 0.7 miles. CMS rating 1 of 5.
Fredonia Place of Williamsville, Williamsville, about 0.8 miles. 23 state visits on record.
Brookdale Williamsville, Williamsville, about 1.6 miles. 14 state visits on record.
Brompton Heights, Williamsville, about 2.7 miles. 19 state visits on record.
Elderwood At Williamsville, Williamsville, about 3.1 miles. CMS rating 2 of 5.

Visitor reviews

What people say on Google.

3.3250 ratings on Google

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 72 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered