Home›Browse›Pennsylvania›Kutztown›Willow Brook Rehabilitation and Healthcare Center

Nursing homeFAID #11100

Willow Brook Rehabilitation and Healthcare Center

120 TREXLER AVENUE, KUTZTOWN, PA, 19530

(610) 683-6220

140 licensed beds

CMS rates Willow Brook Rehabilitation and Healthcare Center 3 out of 5 overall. Federal inspectors issued 26 citations across 8 inspections in the last three years, with $8,281 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER

Photo via Google · Willow Brook Rehabilitation and Healthcare Center

Address

120 Trexler Avenue

Kutztown, PA 19530

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Public record summary

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Bed capacity

140

CMS facility ID

395680

Care type

Nursing home

County

Berks

Facility name

Willow Brook Rehabilitation and Healthcare Center

Street address

120 TREXLER AVENUE

City / state / ZIP

Kutztown, PA 19530

Phone

(610) 683-6220

Website

willowbrookrhc.com

About this facility — Willow Brook Rehabilitation and Healthcare Center

Willow Brook Rehabilitation and Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Kutztown, Pennsylvania. It is licensed for 140 beds — above the median for skilled nursing facilities in Pennsylvania (119 beds).

It is one of 1 senior care facility in Kutztown and 656 skilled nursing facilities across Pennsylvania. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Prestige Healthcare Administrative Services, a group of 15 facilities on this site.

Federal inspectors have cited Willow Brook Rehabilitation and Healthcare Center 26 times across 8 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $8,281 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Prestige Healthcare Administrative Services

Ownership type

For profit - Limited Liability company

Registered owners & officers

Willow Brook Rehab Llc

Direct owner — 100% stake — since 2021

Pa Noble Parentco Llc

Indirect owner — 70% stake — since 2021

Star Pa I Holdings Llc

Indirect owner — 20% stake — since 2021

Clyde Ii Llc

Indirect owner — 10% stake — since 2021

Springman, Kathleen

Operational control · Additional disclosable party — since 2025

Stern, Moshe

Indirect owner — since 2021

Regulatory standing

Licensed / certified since

1984-11-07

CMS overall rating

3 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

$8,281 total

Last standard inspection

2026-03-27

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$399 per day (≈ $12,130/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

73% Medicaid · 12% Medicare · 15% private/other

Occupancy

85% (fiscal year 2023)

Vs. state median

4% below the PA median of $415/day — full state cost breakdown

Services & coverage

Licensed beds

140

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-06-18Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-07-16

2026-03-27Health inspection4 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-05-05

F-0694

J · Immediate jeopardy

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2026-05-06

F-0755

F · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-05-05

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-05-05

5 earlier / fire-safety inspections (21 citations)

2024-03-15Health inspection2 citations

F-0623

C · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-04-16

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-04-16

2025-02-07Fire-safety inspection3 citations

K-0100

E · No harm found

Meet other general requirements.

Corrected 2025-04-08

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-08

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-08

2024-03-15Fire-safety inspection5 citations

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2024-04-16

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-04-16

K-0362

E · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2024-04-16

K-0541

E · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2024-04-16

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-04-16

2024-01-23Fire-safety inspectionComplaint-triggered2 citations

K-0343

F · No harm foundFrom a complaint

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

Corrected 2024-02-29

K-0354

E · No harm foundFrom a complaint

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2024-02-29

2023-03-16Fire-safety inspection9 citations

K-0100

C · No harm found

Meet other general requirements.

Corrected 2023-05-11

K-0133

E · No harm found

Install a two-hour-resistant firewall separation.

Corrected 2023-05-11

K-0225

E · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2023-05-11

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-05-11

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-05-11

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-05-11

K-0355

C · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-05-11

K-0541

E · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2023-05-11

K-0918

C · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-05-11

Federal penalties

2026-03-27Fine$8,281

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 395680.

Quality of care & staffing

How it compares in Pennsylvania.

Inspection citations, 3 years

More than 32% of nursing homes in the state

State median: 37

Federal fines, 3 years

$8,281

More than 60% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 27% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

40%

Higher than 35% of nursing homes in the state

State median: 45%

Resident outcomes

On 21 federal quality measures, this facility does better than the Pennsylvania average on 16 and worse on 2. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	2.6%	16.4%	13.5%	Better than state
Lose too much weight	4.9%	6.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.6%	0.7%	Better than state
With a urinary tract infection	0.2%	1.4%	1.5%	Better than state
Have depressive symptoms	41.1%	13.8%	13.5%	Worse than state
Were physically restrained	0.0%	0.2%	0.1%	Better than state
Experiencing one or more falls with major injury	1.5%	3.1%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.8%	87.8%	93.7%	Better than state
Ability to walk independently worsened	4.1%	15.4%	12.7%	Better than state
Received an antianxiety or hypnotic medication	18.1%	20.1%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	99.2%	93.7%	95.3%	Near state average
With pressure ulcers	1.0%	4.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	14.9%	25.0%	18.3%	Better than state
Received an antipsychotic medication	22.4%	17.6%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	1.23	1.50	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.48	1.13	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	100.0%	70.8%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	94.6%	70.9%	80.1%	Better than state
Were rehospitalized after a nursing home admission	23.4%	22.0%	23.4%	Near state average
Had an outpatient emergency department visit	5.4%	9.5%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

K-0353 3 inspections. Inspect, test, and maintain automatic sprinkler systems.
K-0100 2 inspections. Meet other general requirements.
K-0321 2 inspections. Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
K-0541 2 inspections. Install properly constructed and protected linen or trash chutes.

What its owners also hold

Star Pa I Holdings Llc has an ownership stake on file at 5 nursing homes, averaging 3.6 of 5 on CMS's overall rating.
Pa Noble Parentco Llc has an ownership stake on file at 3 nursing homes, averaging 3.7 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Pennsylvania

Licensing: Pennsylvania Department of Health
File a complaint: 800-254-5164 · Online
Long-Term Care Ombudsman: 717-783-8975. A free advocate for residents and families.
Adult Protective Services: 800-490-8505. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Lehigh Valley Hospital - Macungie, about 11 miles.
Lehigh Valley Hospital, about 14 miles. CMS rating 4 of 5.
Penn State Health St. Joseph, about 14 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

The Lutheran Home At Topton, Topton, about 3.7 miles. CMS rating 5 of 5.
Mosser Nursing Home, Trexlertown, about 8.8 miles. CMS rating 5 of 5.
Complete Care At Lehigh, Macungie, about 11 miles. CMS rating 3 of 5.
Laureldale Skilled Nursing and Rehabilitation Center, Laureldale, about 11 miles. CMS rating 2 of 5.
Berks Heim Nursing & Rehabilitation, Leesport, about 12 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

4.7320 ratings on Google

★★★★★Laray Johnson · 2026-05-17 · via Google
“Had a excellent experience at Willow Brook from Nadia at the door who helped my husband enter the building on a daily basis with his wheel chair Summer who was always helping to all the administrative staff to the excellent nurses and my aids who took excellent care of me. I cannot mention names in fear I would omit someone's name. You know who you are and I thank you. The therapy departme…”

★★★★★Terry Kleinsmith · 2026-07-29 · via Google
“Everyone is polite and helpful, they took very good care of my wife while she was going through rehab there always said hi and explained her progress. I also want to thank Tiffani Schlegel admission Director for all her help and guidance through all our needs and concerns absolutely outstanding, and understanding. Thank you Tiffani and the entire staff.”

★★★★★Jim Long · 2026-06-30 · via Google
“I'm impressed how well this facility operates. From meeting Tiffany to learn about the place and Tracy helping with the Medicare stuff and Kelly taking mom & meeting us at the doctor appointment. And of course the front desk folks, especially Nadia who is awesome sauce.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 26 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered