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Nursing homeFAID #11615

Willow Brooke Court At Park Pointe Village

2993 Van Valin Drive, ROCK HILL, SC, 29732
(803) 980-8605
20 licensed beds

CMS rates Willow Brooke Court At Park Pointe Village 5 out of 5 overall. Federal inspectors issued 2 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall5/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
20
CMS facility ID
425375
Care type
Nursing home
County
York
Facility name
Willow Brooke Court At Park Pointe Village
Street address
2993 Van Valin Drive
City / state / ZIP
Rock Hill, SC 29732
Phone
(803) 980-8605

About this facility — Willow Brooke Court At Park Pointe Village

Willow Brooke Court At Park Pointe Village is a Medicare/Medicaid-certified skilled nursing facility in Rock Hill, South Carolina. It is licensed for 20 beds — well below the median for skilled nursing facilities in South Carolina (96 beds).

It is one of 21 senior care facilities in Rock Hill and 187 skilled nursing facilities across South Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Acts Retirement-life Communities, a group of 27 facilities on this site.

Federal inspectors have cited Willow Brooke Court At Park Pointe Village 2 times across 6 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Acts Retirement-life Communities
Ownership type
Non profit - Corporation

Registered owners & officers

Acts Management Services, Inc.
Operational control · Additional disclosable party — since 2012
Acts Retirement Services, Inc
Indirect owner — since 2009
Acts Retirement-life Communities Inc
Mortgage holder · Operational control · Additional disclosable party — since 2012
Acts Retirement-life Communities Management, Llc
Operational control · Additional disclosable party — since 2022
Ahern, Susan
Officer · Operational control · Owner of a disclosable party · Additional disclosable party — since 2020
Allmond, Susan
Director · Officer — since 2018
Baker Tilly Advisory Group Lp
Additional disclosable party — since 2025
Baker Tilly Us Llp
Additional disclosable party — since 2024
Brod, Kathryn
Director — since 2024
Callaway, Warren
Director — since 2022
Chamberlain, Linda
Director — since 2025
Christiansen, Karen
Director · Officer · Operational control · Additional disclosable party — since 2018
Detweiler, Harold
Director — since 2018
Esterhai, John
Director — since 2018
Fox, Glenn
Officer · Operational control · Additional disclosable party — since 2018
Franklin, Kaitlin
Additional disclosable party — since 2021
Gerner, Elric
Director · Officer — since 2018
Glynn, James
Director — since 2023
Grant, Gerald
Director · Officer · Operational control · Additional disclosable party — since 2018
Greer, Jason
Director — since 2022
Kelly, Michael
Director — since 2020
Lammers, John
Director — since 2020
Lawson, Daniel
Director · Officer — since 2019
Mashner, Marvin
Director · Officer — since 2018
Middlebrooks, Daniel
Director — since 2023
Reichard, Dawn
Director — since 2025
Shah, Romin
Additional disclosable party — since 2018
U.s. Bank
Trustee · Additional disclosable party — since 2025

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2001-04-25
CMS overall rating
5 of 5 stars
Health deficiencies
0 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-07-09
Nurse staffing
3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$1,431 per day (≈ $43,500/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
0% Medicaid · 10% Medicare · 90% private/other
Occupancy
82% (fiscal year 2023)
Vs. state median
291% above the SC median of $366/day — full state cost breakdown

Services & coverage

Licensed beds
20
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2025-03-27Health inspection2 citations
F-0574
E · No harm found
The resident has the right to receive notices in a format and a language he or she understands.
Corrected 2025-04-17
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-03-31
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 425375.

Quality of care & staffing

How it compares in South Carolina.
Inspection citations, 3 years
2
Among the fewest of nursing homes in the state
State median: 13
Federal fines, 3 years
$0
No federal fines on record
State median: $4,271
Nurse staffing, hours per resident per day
3.9
Higher than 66% of nursing homes in the state
State median: 3.6
Nursing staff turnover, annual
13%
Among the lowest of nursing homes in the state
State median: 46%

Resident outcomes

On 18 federal quality measures, this facility does better than the South Carolina average on 11 and worse on 4. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased25.6%11.6%13.5%Worse than state
Lose too much weight4.7%6.1%5.1%Better than state
With a catheter inserted and left in their bladder2.6%0.6%0.7%Worse than state
With a urinary tract infection2.1%1.2%1.5%Worse than state
Have depressive symptoms0.0%3.2%13.5%Better than state
Were physically restrained0.0%0.1%0.1%Better than state
Experiencing one or more falls with major injury0.0%3.2%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine100.0%91.8%93.7%Near state average
Ability to walk independently worsened7.3%11.8%12.7%Better than state
Received an antianxiety or hypnotic medication26.7%21.3%19.5%Worse than state
With pressure ulcers0.0%4.9%4.5%Better than state
With new or worsened bowel or bladder incontinence15.6%16.2%18.3%Near state average
Received an antipsychotic medication16.1%15.4%15.4%Near state average
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine98.2%81.9%82.3%Better than state
Newly received an antipsychotic medication0.0%1.4%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine100.0%79.0%80.1%Better than state
Were rehospitalized after a nursing home admission16.8%24.3%23.4%Better than state
Had an outpatient emergency department visit9.4%13.7%11.8%Better than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

What its owners also hold

  • Acts Retirement Services, Inc has an ownership stake on file at 26 nursing homes, averaging 4.9 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in South Carolina

  • Licensing: South Carolina Department of Public Health (DPH), Healthcare Quality
  • File a complaint: 800-922-6735 · Online
  • Long-Term Care Ombudsman: 800-868-9095. A free advocate for residents and families.
  • Adult Protective Services: 888-227-3487. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Piedmont Medical Center, about 2.5 miles. CMS rating 2 of 5.
  • Novant Health Ballantyne Medical Center, about 16 miles.
  • Atrium Health Pineville, about 16 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 2 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered