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Home›Browse›Arkansas›Marion›Willowbend Health and Rehabilitation
Nursing homeFAID #552

Willowbend Health and Rehabilitation

830 CANAL STREET, MARION, AR, 72364
(870) 739-3268
www.willowbendatmarion.com
140 licensed beds
★★★★★3/5CMS Five-Star overall2/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of WILLOWBEND HEALTH AND REHABILITATION, LLC
Photo via Google · Willowbend Healthcare and Rehabilitation

Public record summary

What we can show you for free.
Bed capacity
140
CMS facility ID
045412
Care type
Nursing home
County
Crittenden
Facility name
Willowbend Health and Rehabilitation
Street address
830 CANAL STREET
City / state / ZIP
Marion, AR 72364
Phone
(870) 739-3268
Website
www.willowbendatmarion.com

About this facility — Willowbend Health and Rehabilitation

Willowbend Health and Rehabilitation is a Medicare/Medicaid-certified skilled nursing facility in Marion, Arkansas. It is licensed for 140 beds — above the median for skilled nursing facilities in Arkansas (106 beds).

It is one of 3 senior care facilities in Marion and 221 skilled nursing facilities across Arkansas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willowbend Health and Rehabilitation 27 times across 8 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $30,771 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Southern Administrative Services
Ownership type
For profit - Limited Liability company

Registered owners & officers

4p2t1 Ops Holding Lp
Indirect owner — since 2022
Alexark1 Llc
Operational control — since 2022
Jej Assets Lp
Indirect owner — since 2022
Ponthie, John
Partner — since 2022
Ponthie, Sharlot
Indirect owner — since 2022
Taylor, Jennifer
Managing employee — since 2022

Regulatory standing

Federal court records
3 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2006-04-30
CMS overall rating
3 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
$30,771 total
Last standard inspection
2025-02-06
Nurse staffing
3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$276 per day (≈ $8,390/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
63% Medicaid · 6% Medicare · 31% private/other
Occupancy
96% (fiscal year 2023)
Vs. state median
16% below the AR median of $329/day — full state cost breakdown

Services & coverage

Licensed beds
140
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 8:00 AM – 5:00 PM · Tuesday: 8:00 AM – 5:00 PM · Wednesday: 8:00 AM – 5:00 PM · Thursday: 8:00 AM – 5:00 PM · Friday: 8:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-02-06Health inspectionComplaint-triggered7 citations
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-03-03
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2025-03-03
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-03-03
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-02-06
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-03
F-0803
E · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2025-03-03
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-03-03
2024-03-28Health inspectionComplaint-triggered10 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-04-22
F-0622
E · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2024-04-22
F-0636
D · No harm found
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2024-04-22
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-04-22
F-0657
E · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-04-22
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-05-22
F-0684
J · Immediate jeopardyFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-04-22
F-0688
E · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-04-22
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-04-22
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-04-22
4 earlier / fire-safety inspections (10 citations)
2023-01-06Health inspection5 citations
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-02-03
F-0688
E · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2023-02-03
F-0690
E · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2023-02-03
F-0695
E · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-02-03
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2023-02-03
2025-02-06Fire-safety inspection3 citations
K-0347
F · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2025-03-03
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-03-03
K-0920
F · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2025-03-03
2024-03-28Fire-safety inspection1 citation
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-04-22
2023-01-06Fire-safety inspection1 citation
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2023-02-03

Federal penalties

2025-02-06Fine$15,129
2024-03-28Fine$15,642
2024-03-28Medicare payment denial — 26 days
Total fines$30,771
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 045412.

Visitor reviews

What people say on Google.
3.526 ratings on Google
★Robin Whatley · 2026-07-18 · via Google

“If you care anything at all about your loved one, do not leave them here. 1) the patient received terrible bruising on his body but no one bothered to investigate the cause. I suspect abuse. 2) the rehab department is a joke; the patient was not improved one bit upon discharge. 3) the therapists do not clean or disinfect equipment between treating patients - disgusting. 4) Other equipment, like wh…”

★★★★★Kathy Dean · 2026-01-28 · via Google

“Recently took a tour of facility. The facility was beautiful, from the grounds to the actual resident rooms. Everyone we encountered was very friendly, even the residents were joyful and interacting with one another. We were so impressed with the staff and facility that we have decided to make my mother a resident of Willowbend next month!!”

★★★★★Allen · 2026-01-28 · via Google

“My dad was at Willowbend for rehabilitation after he suffered a heart attack. During his time there he received the best care and was provided excellent therapy. Willowbend at Marion has been great for our community! It provides excellent care for the elderly and has awesome staff that go above and beyond to make sure the residents are taken care of.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 27 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered