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Nursing homeFAID #1914

Willowbrooke Court At Azalea Trace

10100 HILLVIEW DR, PENSACOLA, FL, 32514
(850) 478-5200
24 licensed beds
★★★★★5/5CMS Five-Star overall5/5 health inspections5/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
24
CMS facility ID
105444
Care type
Nursing home
County
Escambia
Facility name
Willowbrooke Court At Azalea Trace
Street address
10100 HILLVIEW DR
City / state / ZIP
Pensacola, FL 32514
Phone
(850) 478-5200

About this facility — Willowbrooke Court At Azalea Trace

Willowbrooke Court At Azalea Trace is a Medicare/Medicaid-certified skilled nursing facility in Pensacola, Florida. It is licensed for 24 beds — well below the median for skilled nursing facilities in Florida (120 beds).

It is one of 44 senior care facilities in Pensacola and 694 skilled nursing facilities across Florida. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willowbrooke Court At Azalea Trace 3 times across 6 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Acts Retirement-life Communities
Ownership type
Non profit - Corporation

Registered owners & officers

Acts Retirement Services, Inc
Direct owner — 100% stake — since 2012
Acts Acquisition and Development Company Llc
Indirect owner — since 2022
Acts Alliance Management Llc
Indirect owner — since 2022
Acts Communities of Maryland, Inc.
Indirect owner — since 2019
Acts Legacy Foundation, Inc.
Indirect owner — since 2022
Acts Management Services, Inc.
Operational control · Additional disclosable party — since 2012
Acts Retirement-life Communities Inc
Operational control · Additional disclosable party — since 2012
Acts Retirement-life Communities Management, Llc
Operational control · Additional disclosable party — since 2022
Acts Signature Community Services Inc
Indirect owner — since 2022
Ahern, Susan
Officer · Operational control · Additional disclosable party — since 2020
Allmond, Susan
Director · Officer — since 2015
Baker Tilly Advisory Group Lp
Additional disclosable party — since 2025
Baker Tilly Us Llp
Additional disclosable party — since 2024
Bonita Springs Retirement Village Inc
Indirect owner — since 2024
Brod, Kathryn
Director — since 2024
Callaway, Warren
Director — since 2022
Chamberlain, Linda
Director — since 2025
Christiansen, Karen
Director · Officer · Operational control · Additional disclosable party — since 2010
Denapoles, Christopher
Additional disclosable party — since 2020
Detweiler, Harold
Director — since 2009
Esterhai, John
Director — since 1996
Fox, Glenn
Officer · Operational control · Additional disclosable party — since 2017
Gerner, Elric
Director · Officer — since 2009
Glynn, James
Director — since 2023
Grant, Gerald
Director · Officer · Operational control · Additional disclosable party — since 2005
Greer, Jason
Director — since 2022
Kelly, Michael
Director — since 2020
Lammers, John
Director — since 2020
Lawson, Daniel
Director · Officer — since 2019
Mashner, Marvin
Director · Officer — since 1991
Mease Life Inc
Indirect owner — since 2023
Middlebrooks, Daniel
Director — since 2023
Peterson, Lisa
Additional disclosable party — since 2025
Reichard, Dawn
Director — since 2025
U.s. Bank
Trustee · Additional disclosable party — since 2025

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1983-08-20
CMS overall rating
5 of 5 stars
Health deficiencies
0 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-08-07
Nurse staffing
4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$1,788 per day (≈ $54,360/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
1% Medicaid · 8% Medicare · 92% private/other
Occupancy
59% (fiscal year 2023)
Vs. state median
338% above the FL median of $408/day — full state cost breakdown

Services & coverage

Licensed beds
24
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
1 earlier / fire-safety inspection (3 citations)
2023-05-03Fire-safety inspection3 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-07-24
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2023-07-24
K-0761
D · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2023-07-24
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 105444.

Inside your report

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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 3 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered